Schomp Automotive Group

Mr***,I wish to extend our apologies to you for not having this done immediately. It is not common practice to hold on to a deposit and we should have delivered on our commitment to you as shared.This posts immediately with our bank and depending on yours, could be a day or two to
complete.Here is a copy of your reimbursement for your records.Sincerely,Mike D***Schomp Honda Head of Customer Relations *** *** ***
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*** *** I agree to pay above total amount according to Card Issuer Agreement (Merchant Agreement if credit voucher)

Initial Business Response /* (1000, 6, 2015/11/02) */
*** *** and I agreed on a refund of the cost of the parts in the amount of $His latest request through the Revdex.com is stating that he wants "labor" reimbursement for installing the bulbs as wellI will send *** a check for his
"labor"From what I can tell that amount would be the $he is requesting through his Revdex.com comments minus $we sent him for the partsI will turn in the request on Tuesday November 3rd and the check should go in to the mail a few days from therePlease contact me if you have any questions
Initial Consumer Rebuttal /* (2000, 8, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We agreed to a total for the cabin filter AND the light bulbs that were missed in the point inspectionI ONLY received the funds for the cabin filter
Thank you for acknowledging the cost of the bulbs and including them and for the hours of my time it took removing the tape residue, and replacing the old moldy filter and bulbs for you
Schomp Honda is excellent at mopping up a failed deal that I certainly contributed to and I sincerely appreciate that

Complaint: ***
I am rejecting this response because:I can't believe this is happeningI'm just in shock that a big dealership like schomp would out right lie and treat a customer the way that they are to meAfter reading all the reviews online though, I'm starting to see a trend of extremely upset and dissatisfied customersAgain, I have PROOF that your mechanic admitted to wrecking my engine , text in black and white with photosHim and I had been taking during the process and he was a nice guy, and honest about the situation and his mistakesUnlike the GM of the dealership who have behaved like nothing more than a scandalous crookAnd also, I don't care if there were other parts in the car or not, it simply ran 100x better before I brought it to you guys and it left tuning like a farm tractor and that's just a factThere's no excuses for thatI just want my car fixed so I can drive itI've had to buy a second car just to get to work and that was two days after picking it up from schomp bmw :-/ also, you guys know I have the messages saying that you were going to spend to attempt to fix the mechanics mistakes too, so why claim it was your kind heart when I have proof that it wasn't? I don't get itI just want my car to runThis is like a nightmare
Sincerely,
*** ***

We have reimbursed the customer for the second keyCustomer stated that they are happy

We cleared up the confusion about the used vehicle ( *** **, w/ 99,miles ), being a Certified Pre-Owned vehicle at delivery on August 30, All contracts were signed as the used vehicle not being a Certified Pre-Owned vehicle at delivery on August 17, As a courtesy to our
Customer, *** ***, we repaired and discounted a post delivery mechanical issue from aprox$6,to $2,We believe this to be more than fair although the customer disagrees with our discountMr*** paid the $2,to repair his vehicleThe vehicle has been repaired and picked up by Mr***

We have worked with the customer and have put them in a different vehicleCustomer is satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We did go and pick up the customers vehicle, installed his accessories and then returned the vehicle to the customerWe do apologize for any inconvenience we caused

Schomp *** is replacing the seat leather under an extended warranty

Mr*** was offered by American *** that of a 20/split for replacement of his IMA battery pack on his *** Hybrid The decision to do this was authorized by American *** to be done as a 20/split with American *** covering the 20%, not Schomp *** Schomp *** would only be working as a third party as the repairing dealer on behalf of American *** with American *** absorbing 20% of the warranty costs This decision was or is not under Schomp ***’s authority to make as these repairs would have been made outside of the manufacturer warranty period. The question as to why American *** never notifying Mr*** as to a warranty extension could be due in part that following Mr***’s phone call to American ***’s customer service shed light that Mr***’s *** Hybrid was not part of the warranty extension therefore no notification would have been sent Mr***’s Hybrid was out of warranty at 97,miles and when in at 166,is now some 69,miles over and not the before thought of 4,700. Schomp *** did recognize Mr***’s situation and concerns and worked directly with American *** to help resolve this matterOur company, to this point appears to possibly be the only party to try to helpAt no time was Mr*** lied to and in fact just the opposite as we presented the facts and options provided to us for our customer by American ***. The offer presented by us to Mr*** on behalf of American *** looks to have been more than fair based on the knowledge that His *** Hybrid did not apply to the warranty extensionWhether or not this resolution is still available should be directed to American *** moving forward and not Schomp *** as well as any questions about *** *** should be directed to their company. Sincerely, Michael TD***Schomp *** Head of Customer Relations

We at Schomp [redacted] are in the process of repairing this vehicle at no charge to the customer.

Complaint: [redacted]
I am rejecting this response because:There are several reasons that [redacted] and Schomp [redacted] Dealership have not dealt with the situation in good faith.There's a difference between what the Schomp [redacted] dealership has stated and their  [redacted] Customer Service has told me. "American [redacted] released on July 10th, 2015 that of bulletin, 12-077 which extended the IMA battery's coverage to that of 11 years or 162,000 miles, whichever comes first.  The purchase of Mr. [redacted]'s vehicle was on April 30th, 2007. So for for all extensive purposes the [redacted] was within its allotted time frame but had exceeded its mileage limitations by some 4,700 miles." 1:  My vehicle purchased in 2007 [redacted] had problems with a "degraded IMA battery pack" which is was a well known issue to [redacted] for vehicles 2006-2010. There's many complaints and class action lawsuits against [redacted] for this. My vehicle was in to [redacted] in 2010 for the IMA light and was diagnosed. At that time [redacted] installed a "software patch" (also, well know by many unhappy [redacted] customers) that extinguished the light, changed parameters so that the battery pack continued to degrade, but the warning light would go out. Question: How come [redacted] never notified me that they had extended the Warranty on the "degraded IMA battery pack" in July 10th, 2015 ?               My car was already in their system in 2010 at [redacted] for this ongoing issue. Why didn't they contact me since I had problem that was plaguing [redacted] Hybrid owners in large class action lawsuits? Question 1: [redacted] notified me many time on the Tacata Air Bag recall for my car. Why didn't they notify me that they had extended the warranty on the IMA Battery problem? Question 2: Why didn't Schomp [redacted] recognize my situation and provide a replacement (4,700 miles is very small) and this is an issue that was plaguing many 2006-2010 customers? I had the car into the shop not more than 6 months after the extension. A 20/80 split meant I'd be paying $2500 for something that [redacted] should have fixed sooner. Again, many affected customers and some being treated differently from complaints I've read.Question 3: I contacted  [redacted] Customer Service -800 number and explained my situation. They told me something completely different than Schomp dealership. When I explained that the dealership said my car was 4,700 miles beyond warranty  and that I've had this "degraded IMA battery" since 2010 they said they'd get back to me. I expected them to come around to being fair and replace the battery pack (which has been [redacted]'s real problem all along).Days later I received an email from Customer Service  that said my VIN was not covered under the warranty extension and my warranty expired at 97,000 miles. Basically, rolling back the extension mileage coverage. Summary: [redacted] and Schomp [redacted] telling 2006-2010 [redacted] different things in regards to this massive problem with the IMA battery packs degrading since day 1, not contacting customers about warranty extensions, not providing fairness (4,700 miles come on now... they knew about this problem on my car since 2010 and there are many documented class actions suits on it. A 20/80 split meant I'd pay $2500 and the dealership would absorb $300 in labor.. and because they overprice the actual part (battery pack) I'm actually paying for the whole thing. It should have been replaced for free in 2010. Why not replace the battery pack and do the right thing by customers? (4,700 miles out?) Come on, the car was in their system with the problem since 2010 and I don't receive a notice about the June 2015 extension?             
Sincerely,
Anthony [redacted]

We have resolved this issue with [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me. For as long as I live...

in the state and possibly even when I move all my vehicles will be Ralph Schomp BMW's. They took 7 hours to make sure I was perfectly satisfied, they waited on me hand and foot like I was at the [redacted]. Thank you again to the whole Ralph Schomp BMW family for making me feel like part of the family. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i'm required to have a vehicle for my job that was one of the stipulations. As was I had a [redacted] before surrendering it to [redacted] since I was provided a new vehicle from [redacted].  Because the person who process the sale  push through and do the spot delivery has now put me in a spot where I am possibly going to lose my job as well as I have no car.  December 21 I put a down payment December 31 I was called to come and get the vehicle. There was never anything ever talk to me that I needed to have in by January 2 because I was actually at the dealership because I was having issues with the windshield fluid. I have all the emails and conversations with the young lady and it clearly shows and states  that everything was fine and it was their mistake. Plus I would've never excepted this deal knowing that it wasn't a for sure thing or surrender my car if this could be a situation. Because again like my first statements I'm required to have a vehicle for my job  and I would never take a risk knowing I could lose everything.  There is tons of miss communication and what was most upsetting each time they came back to me requesting additional information or documents that they clearly know I do not have because I had my bankruptcy papers right there with the dates. Yes they provided me back my money as well as  they stayed in communication with me after the vehicle was returned. And I'm not indicating that they didn't try or put any kind of effort as far as getting this deal to go through. But again I would've never put myself in this kind of position where I'm spending hundreds of dollars now for a rental because I cannot get a loan now  until my bankruptcy is just charged which is an April. I completely understand that but why was this not talk to me at the start and how was I able to take the vehicle December 31 and I didn't even process my bankruptcy yet. Figures that they would just put all the blame on me because I don't think they see the big picture I'm not stupid and would not risk my job as well as a [redacted] car if I knew there was a possibility that this was not going to go through or the fact that I had to wait till my bankruptcy was discharged.  So I do not except this response because one that's not the full in whole story and two how is this assisting me at all. Because your person lied and did not know how the process works for a bankruptcy  I am having to pay for a rental and can possibly lose my job if I can't afford the rental and tell my bankruptcy is discharged because now I can't get a loan because they did a spot delivery.  Of course I would subtract my monthly car payments on my old car from the amount that I'm paying for the rental sonic I'm trying to get a bonus off of the situation I'm just trying to get even because now I'm out tons of money because you guys did a spot delivery. And your response does nothing nothing how is this compensating me for all the inconvenience I have caused and assisting me with the money I'm having to spend because your Salesman  screwed up.  If I did not go to your dealership I would still have a car and I want to be out almost $1500 on a rental and having to figure out what to do and tell April I'll be fine.  I'm not indicating that they did not try yes they gave me back all my money they did say in contact with me.  But every other dealership I have contacted was upfront about the bankruptcy process so why was this process not a buys to me when I went into the dealership on December 21 I was called back on December 31 to come get the car.  I'm completely aware and understand I did sign the contract but I never knew you could walk out of the dealership with the car and it's not financed.  That is just a horrible business practice and just not right. And I do completely understand when it comes down to it I did not have the appropriate documents  to get the loan to go through. However this was never told to me they had my bankruptcy  papers in front of them  when I filed on January 18. I was very upfront I have all the emails as far as proof that I told them when I was going to file what was going on everything. And it is kind of sad how they are so quick to update their website as far as  dropping the price on the vehicle yet forget to take me off of the automatic emails. Not a great thing to wake up to when you get a email saying congratulations on your new vehicle when you guys just took it. Again only way I would except anything from this dealership is if they compensate me for all the additional funds I'm having to spend on a rental  until my bankruptcy is discharged when I'm able to get financed for a car loan. And of course I would subtract my monthly car payments like I said out of this amount I'm spending because I would've had to spend that anyways. Again I'm not trying to force anything but they're the ones who lied didn't do the process correctly I have all the emails with the timeline and I am now  pretty much screwed because of them because again my job stipulation is that I have to have a vehicle and I had a vehicle why in the world what I ever take a risk like that or even surrender my car if I knew this was gonna happen. So until dealership wants to pay me and sent me right I don't except anything from them which I can already guarantee they're not gonna care because unfortunately since I signed the contract they don't care.  I just can't believe I'm out this much money at no fault of mine but because their big dealership I'm a dime a dozen. So hopefully they will see this and show that they have good customer service and compensate me for all of this since it's their fault but they don't other customers beware shows right there they're shady dealership as well as a spot delivery scam bad business practice there's no reason for it
Sincerely,
[redacted]

Final Consumer Response /* (2000, 6, 2015/09/23) */
Ralph Schomp Honda has responded. They fully satisfied our request and resolved this issue to our complete satisfaction.

This car did have an issue with the odometer cluster. Unfortunately we did have to send it out of state to get fixed. This took longer than expected, and to remedy the situation we have purchased this car back from the customer in full. A check has been cut to the credit union to cancel the loan and...

the bank is not expecting nor asking for payment from the customer at this point in time. The customer was informed that these were the steps that were taken to relieve him of any and all responsibility for this vehicle and for the loan with the credit union. We are extremely disappointed that we were unable to remedy this issue in a quicker time frame that kept the customer happy. The credit union has most certainly been in touch with us through multiple channels and we expect the lien release to take place very soon.

We do apologize to Mr. [redacted] for any inconvenience caused. Schomp has given Mr. [redacted] $200.00 until [redacted] completes the refund. Please let us know if we can be of any further assistance.

Mr [redacted] bought his ** from another local dealer ([redacted]) within the 30 days of his purchase Mr [redacted]s ** was having drivabilty issues (rough idles ans stalling at stops). After inspecting the ** we noticed that the Vanos had  faults and that the unit was bad once we got further...

into the job. Schomp BMW also found that the timing was off on the engine. Schomp BMW opened the engine back up and replaced the valves out of the kindness of our heart and trying to help Mr [redacted] as he was very emotional and upset. Upon digging deeper in to the engine we found Salvaged yard parts with salvage inventory markings, cylinder head was milled and that the timing chain guides were damaged( unrelated to us). After having numerous conversations we asked Mr [redacted] for the the pre inspection report from the selling dealer on his **. Mr [redacted] could not produce this document. Mr [redacted] bought an extended warranty from the selling dealer and has not exercised that as well. Mr [redacted] has told us on numerous occasions that he should have never bought the ** from [redacted] as he knows it wasn't inspected or sold properly to him. Schomp BMW spent $4000.00 in total on Mr [redacted] and we didn't even sell him the car!! Mr [redacted] has been harassing our technicians and management as all he wants is a new engine for free. Schomp BMW only tried to help a new BMW owner with his buying buying decision in the end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]