Schock Electric

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with this resolution because not once did Pearson Hyundai offer anything except to clean out the a/c duct system, which was determined by son's doctor as a insufficient response because there is no way to elimate all mouse contaimination.  I have a letter that provides the doctors recommendation of a new uncontaiminated vechicle. We always keep our vehicles in the garage and have never had a rodent issue until purchasing a vechile from Pearson Hyundai, in which the vehicle in discussion was kept in their field. Pearson in my eyes has given Hyundai a bad name.
Regards,[redacted]

I am very sorry to hear the service visit did not go as planned.  We do not provide rental cars for repairs as it is not a provision of the warranty.  We do extend our price with no mark up to our customers.  The enterprise location we use opens at 8:00am.  I am not sure...

what their sites may say but the branch at arch road is 8am to 6pm.  I would be happy to take care of alternate transportation for the customer due to the misunderstanding at this point.  They can contact me (Jason V[redacted]) or Mike A[redacted] for further assistance. Thank you.