Schneider T V & Video

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Hello Revdex.com, On 4-30-4:PM We spoke with the customer on the phoneShe informed us that her tv Mitsubishi WD-60Chad no picture We informed the customer that we can come out and look at the tvdollars for the service call and dollars for the diagIf the repair ended up being the lamp it would a flat rate of dollarsIf the repair was anything else we would let her know The lamp at the time came with a one year warrantyMeaning if the lamp had failed with in the year the lamp would be replaced The customer agreed to the terms and we scheduled her for 5-1- The tech went to the customers house and determined her lamp was bad and after replacing the lamp the tv would still not turn onThe light on the front was flashingMeaning the tv needed a firmware updateThe firmware update was done and the customer was informed there would be an additional cost for that and they agreedTotal cust paid was and the tv was repaired The customer recently called and I discussed her problem with herIt sounds like her lamp has gone badI informed the customer the cost of plus and if lamp She informed me she got a lamp back last yearI looked up the date and it was over a year agoThe warranty was one year and it has been monthsShe asked for a discount and I offered dollars off to make it or if she wanted to bring lamp in we can check outThe customer informed us the tv was barely used the last yearThere is no way to know if the tv was barely usedThats why we gave a one year warranty on the lampThe warranty was expiredIf the lamp did go bad in the months we could check out the tv and see what is causing the lamp failureAnd like I said before we informed the customer the cost to do so The cost issue from the last repair has been no issue and it was all agreed upon back in There was no attitude given to the customer when she called previouslyWe informed her what her warranty was and what it would take to repairI even offered a discount of that might not sound like a lot but it is out of warranty I am sorry that her tv is not workingBut lots could have happen in the span of months for her tv not to turn onThere have been many storms, the tv could have been left onMany things out of our controlThats why we offered the year warranty Thank you Schneider TV XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/11/14) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com Customer brought tv in for service on 9-8-Determined needed inverter boardInverter board is NLAInformed customer on 9-18-that we can try to rebuild inverter boardand a Total repair would be leaving a balance of Customer thought about it and called back on 10-20-a month later to ok the repairAt that time Schneider TV ordered the parts to repair the inverter boardParts arrived on 10-23-and Schneider TV tech repaired the inverter boardSchneider TV tried calling the customer on 10-23-at pm & 10-24-am & 10-26-pm & 10-26-453pm & on 10-27-pm customer was reachedInformed them tv was ready to go and they said they will pick up 11-13-Schneider TV's tech was testing the unit and on 11-4-the tv did not turn on that morningTech tried to repair the inverter board and it was deemed to repair will need the whole inverter board which is NO LONGER AVAILABLESchneider TV tried calling and texting the customer on 11-4-to let them know it will not repairCustomer Called back on 11-9-Schneider TV told not repairableThe customers TV is ready to be picked up in the same condition it was when they dropped it offThere is no additional money owedThe customer paid the diag at drop offSchneider TV tried to explain this to the customer 11-10-at pm But the customer did not give the Schneider TV representative time to talk on the phone

Hello Revdex.com, Schneider TV receives many phone calls everyday from customers regarding issues they are having with there televisions. My staff informs the customer of there options. One option is to bring the tv in for serviceMr *** chose to bring his tv in for
service. 3-17-9:AM Mr *** dropped of his TV for serviceMr *** was informed there is a diagnosis fee of $90.00.Mr *** paid the diagnosis fee at drop off. Schneider TV informs customers that we should know something in one business day. Since 3-17-was a Friday. We should know something Monday 3-20-Mr*** called Schneider TV Monday 3-20-at 2pm. Schneider TV's hours are M-F9-And Saturday 10-2Informed the customer the technician is still working on it and when we have more information we will call him backI spoke with the Technician that was working on Mr ***s product and he informed me it needs the Main Circuit board. We then sent the information to Schneider TV's parts departmentThe parts department checked with Samsung and other part suppliers and it was determined that part is no longer available*** does offer an option but I can not warrant a used productPlasma Televisions have up to different circuit boards inside themWith out removing the back from the television there is no way of knowing which part and if the part is available. Schneider TV informed Mr *** on 3-20-at 2:PM that his Television would require the Main boardAnd that the main board is NLA from Samsung and other Samsung approved suppliersWe also informed Mr*** he could pick up his TV not repaired and we are open till 5:30. Schneider TV has no control over what parts are available. Customers Model # *** Samsung has different versions of this exact model numberMeaning during production of this Television Samsung changed parts times. Whether it being a small component or large component that was done. Mr*** paid a $diagnosis fee at drop off. And we supplied him a diagnosis. His television was not repairable because the part was NLA. Mr *** received his $worth. Thank you Schneider TV

Initial Business Response /* (1000, 5, 2015/11/14) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Customer brought tv in for service on 9-8-2015. Determined needed inverter board. Inverter board is NLA. Informed customer on...

9-18-2015 that we can try to rebuild inverter board. and a Total repair would be 175.00 leaving a balance of 125.00... Customer thought about it and called back on 10-20-2015 a month later to ok the repair. At that time Schneider TV ordered the parts to repair the inverter board. Parts arrived on 10-23-2015 and Schneider TV tech repaired the inverter board. Schneider TV tried calling the customer on 10-23-2015 at 220 pm & 10-24-2015 946 am & 10-26-2015 332 pm & 10-26-2015 453pm & on 10-27-2015 249 pm customer was reached. Informed them tv was ready to go and they said they will pick up 11-13-2015. Schneider TV's tech was testing the unit and on 11-4-2015 the tv did not turn on that morning. Tech tried to repair the inverter board and it was deemed to repair will need the whole inverter board which is NO LONGER AVAILABLE. Schneider TV tried calling and texting the customer on 11-4-2015 to let them know it will not repair. Customer Called back on 11-9-2015 Schneider TV told not repairable. The customers TV is ready to be picked up in the same condition it was when they dropped it off. There is no additional money owed. The customer paid the 50.00 diag at drop off. Schneider TV tried to explain this to the customer 11-10-2015 at 250 pm But the customer did not give the Schneider TV representative time to talk on the phone.

Initial Business Response /* (1000, 5, 2015/07/27) */
Hello Revdex.com,
On 4-30-2014 4:33 PM We spoke with the customer on the phone. She informed us that her tv Mitsubishi WD-60C9 had no picture.
We informed the customer that we can come out and look at the tv. 80 dollars for the service...

call and 60 dollars for the diag. If the repair ended up being the lamp it would a flat rate of 250.00 dollars. If the repair was anything else we would let her know.
The lamp at the time came with a one year warranty. Meaning if the lamp had failed with in the year the lamp would be replaced.
The customer agreed to the terms and we scheduled her for 5-1-2014.
The tech went to the customers house and determined her lamp was bad and after replacing the lamp the tv would still not turn on. The light on the front was flashing. Meaning the tv needed a firmware update. The firmware update was done and the customer was informed there would be an additional cost for that and they agreed. Total cust paid was 300.00 and the tv was repaired.
The customer recently called and I discussed her problem with her. It sounds like her lamp has gone bad. I informed the customer the cost of 80 plus 60 and if lamp 250.00
She informed me she got a lamp back last year. I looked up the date and it was over a year ago. The warranty was one year and it has been 14 months. She asked for a discount and I offered 10 dollars off to make it 240. or if she wanted to bring lamp in we can check out. The customer informed us the tv was barely used the last year. There is no way to know if the tv was barely used. Thats why we gave a one year warranty on the lamp. The warranty was expired. If the lamp did go bad in the 14 months we could check out the tv and see what is causing the lamp failure. And like I said before we informed the customer the cost to do so.
The cost issue from the last repair has been no issue and it was all agreed upon back in 2014.
There was no attitude given to the customer when she called previously. We informed her what her warranty was and what it would take to repair. I even offered a discount of 10.00 that might not sound like a lot but it is out of warranty.
I am sorry that her tv is not working. But lots could have happen in the span of 14 months for her tv not to turn on. There have been many storms, the tv could have been left on. Many things out of our control. Thats why we offered the 1 year warranty.
Thank you
Schneider TV
XXX-XXX-XXXX