Schmitt Jack Oldsmobile Cadillac

We would be fine with sending the check for $to the customer and will close out the customer's Preferred Owner accountPlease let us know if this is acceptable to the customerWe will mail a check with hours of the customer agreeing that this will satisfy them

I need to speak to the people who the customer interacted with One of them is on vacation so I will interview that manager this Friday April 8th and send our response then I don't have enough information to decide how we should proceedThank you for your help!

Complaint: [redacted] I am rejecting this response because: I spoke to the used car sales manager the day after we bought the car and he said that they would not do anything about the scratches I asked if we could return the car since they would not do anything about the scratches and he said no I have already took the car to [redacted] and they buffed the car but they charged me $ I will resolve this issue if the dealership reimburses me for the $and I will give up the $preferred customer card Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***