Initial Business Response /* (1000, 5, 2015/01/17) */
I am sorry that this customer is unhappyTo clarify, we are open hours for Towing Service but our release hours are 8am to 6pmWe clearly explained this to himWe do not accept credit cards over the phone for impounded vehicles as we have
had some issues with people cancelling the payments or using stolen cards etcWe require the card to be ran in person with matching id and signatureWe also clearly explained this to himVery few tow companies even take credit cards for impounds, we do as a courtesy
[redacted] and I spoke and I removed him from Collections on 6-8-17. Please see acknowledgement from Credit Advocates. I apologized as an employee sent his file over in error. Rest assured, he has been removed from collections. Thank you, Jennifer
As per our last response, The next Friday he showed up to say I still don't have all the money together and that he was working on it and please be patient. I told him okay. The following Friday he called and said he was running late and that some guy was going to buy the car but couldn't be here until after 6pm. I told him to call me later on and I would let him in late. He never called. The next morning he showed up on Saturday during release hours and brought someone with him to look at the car. During this time we received NUMEROUS phone calls from people asking to buy the car and then discovered he placed an ad on Craiglist (See attached) selling the car from here. By placing his Craislist ad he turned my company into a used car lot. I then called him and said "we are done". He was not turning my company into a circus, after bad mouthing us on Criagslist. With that being said, we still have the vehicle. I moved it to our long term storage facility offsite and we are still willing to release the car to him for the $1,000 as previous negotiated. All we ask is for a 24 hour notice of when he will be here so we can arrange the car to be brought back here from our long term storage facility. This time we will contact the Fridley Police Department to send an officer over for a civil stand-by so the transition can go smoothly for both parties. Like I said before, the car has been here since 1-9-2017. State law states, after 45 days the vehicle is classified as abandoned and therefore, we can legal dispose of the vehicle. We have gone above and beyond to settle this matter and would like it to end peacefully and promptly. [redacted] has until May 31st, 2017 to come and pay for the impound. The vehicle will be disposed/scrapped on June 1st,2017.
Bureau:
Jennifer is correct on her date but I did not receive notice from the collection agency that I was officially off their list until today 6/13. I was not willing to let this be resolved until I had absolute proof from Schmit Towing and the collection agency that I owed nothing. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am sorry the customer is upset. I will need more information to be able to investigate further. Where was vehicle towed from? Year, Make and Model of vehicle. What date was the vehicle towed? Who did she speak with at Schmit Towing, what date and what time? Some of the calls are recorded and our...
lobby is video and audio recorded so we may be able to look that up. Also to address the 24 hour subject. We are open 24/7 for towing and service calls, but our impound release hours are limited as is common in our industry. Our release hours are well posted on our website, our front gate and are also part of our police contracts. Please help me to investigate further by answering these questions. Thank you
Mr. [redacted] contacted Schmit towing to tow his vehicle. We arrived and loaded his vehicle. Upon discussing payment options, he stated all he had was a...
check. Company policy is to not accept checks. He said that was all he had and now wants to call another towing company to tow his car. Since having the vehicle already loaded onto a flatbed, we had to be paid a service fee for coming out. He refused, we then brought the vehicle back to our storage lot for non-payment. I Joe [redacted] the General Manager spoke to Mr. [redacted] on 3 separate occasions to work out payment arrangements. He came to three different agreed upon discounted deals, Mr. [redacted] was a "no-call", "no-show" on all three occasions. A month later he contacted [redacted] Schmit, Owner of Schmit Towing and demanded his vehicle back free of charge, stating we were not willing to work with him on the matter, which is untrue. We sent Mr. [redacted] a first letter then a certified letter explaining how the situation can be resolved. I have not heard back from him since. Now he is contacting you for resolution. The vehicle has been in our possession for over 45 days. State law states, the vehicle is now ours after the 45 days have past and now his charges will be sent to collections. We believe that he is disputing our Revdex.com rating because he is not getting his way. We are willing to hold the car for another 15 days if something can be resolved for payment.
We have spoken to the customer directly, she was incorrectly charged and we have refunded the overage. It was an administrative error. Not a policy error. Dealt with the bank and they are satisfied with resolution as well as the customer.
Initial Business Response /* (1000, 5, 2015/01/17) */
I am sorry that this customer is unhappyTo clarify, we are open hours for Towing Service but our release hours are 8am to 6pmWe clearly explained this to himWe do not accept credit cards over the phone for impounded vehicles as we have
had some issues with people cancelling the payments or using stolen cards etcWe require the card to be ran in person with matching id and signatureWe also clearly explained this to himVery few tow companies even take credit cards for impounds, we do as a courtesy
[redacted] and I spoke and I removed him from Collections on 6-8-17. Please see acknowledgement from Credit Advocates. I apologized as an employee sent his file over in error. Rest assured, he has been removed from collections. Thank you, Jennifer
As per our last response, The next Friday he showed up to say I still don't have all the money together and that he was working on it and please be patient. I told him okay. The following Friday he called and said he was running late and that some guy was going to buy the car but couldn't be here until after 6pm. I told him to call me later on and I would let him in late. He never called. The next morning he showed up on Saturday during release hours and brought someone with him to look at the car. During this time we received NUMEROUS phone calls from people asking to buy the car and then discovered he placed an ad on Craiglist (See attached) selling the car from here. By placing his Craislist ad he turned my company into a used car lot. I then called him and said "we are done". He was not turning my company into a circus, after bad mouthing us on Criagslist. With that being said, we still have the vehicle. I moved it to our long term storage facility offsite and we are still willing to release the car to him for the $1,000 as previous negotiated. All we ask is for a 24 hour notice of when he will be here so we can arrange the car to be brought back here from our long term storage facility. This time we will contact the Fridley Police Department to send an officer over for a civil stand-by so the transition can go smoothly for both parties. Like I said before, the car has been here since 1-9-2017. State law states, after 45 days the vehicle is classified as abandoned and therefore, we can legal dispose of the vehicle. We have gone above and beyond to settle this matter and would like it to end peacefully and promptly. [redacted] has until May 31st, 2017 to come and pay for the impound. The vehicle will be disposed/scrapped on June 1st,2017.
Better Business...
Bureau:
Jennifer is correct on her date but I did not receive notice from the collection agency that I was officially off their list until today 6/13. I was not willing to let this be resolved until I had absolute proof from Schmit Towing and the collection agency that I owed nothing. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am sorry the customer is upset. I will need more information to be able to investigate further. Where was vehicle towed from? Year, Make and Model of vehicle. What date was the vehicle towed? Who did she speak with at Schmit Towing, what date and what time? Some of the calls are recorded and our...
lobby is video and audio recorded so we may be able to look that up. Also to address the 24 hour subject. We are open 24/7 for towing and service calls, but our impound release hours are limited as is common in our industry. Our release hours are well posted on our website, our front gate and are also part of our police contracts. Please help me to investigate further by answering these questions. Thank you
We are sorry, we just got this notice, I am looking into it and will reply when I more information in the next day or two. Thank you.
Mr. [redacted] contacted Schmit towing to tow his vehicle. We arrived and loaded his vehicle. Upon discussing payment options, he stated all he had was a...
check. Company policy is to not accept checks. He said that was all he had and now wants to call another towing company to tow his car. Since having the vehicle already loaded onto a flatbed, we had to be paid a service fee for coming out. He refused, we then brought the vehicle back to our storage lot for non-payment. I Joe [redacted] the General Manager spoke to Mr. [redacted] on 3 separate occasions to work out payment arrangements. He came to three different agreed upon discounted deals, Mr. [redacted] was a "no-call", "no-show" on all three occasions. A month later he contacted [redacted] Schmit, Owner of Schmit Towing and demanded his vehicle back free of charge, stating we were not willing to work with him on the matter, which is untrue. We sent Mr. [redacted] a first letter then a certified letter explaining how the situation can be resolved. I have not heard back from him since. Now he is contacting you for resolution. The vehicle has been in our possession for over 45 days. State law states, the vehicle is now ours after the 45 days have past and now his charges will be sent to collections. We believe that he is disputing our Revdex.com rating because he is not getting his way. We are willing to hold the car for another 15 days if something can be resolved for payment.
We have spoken to the customer directly, she was incorrectly charged and we have refunded the overage. It was an administrative error. Not a policy error. Dealt with the bank and they are satisfied with resolution as well as the customer.