Schmid Marina

Mr [redacted] request to cancel his membership with Massage Envy was pending receipt of his proof of address change as required by Massage Envy's cancellation policy(Membership Cancellation Request form is attached) To date, we have not received this information from himHowever, Mr [redacted] has been a very good client at our [redacted] location and we are sorry to lose his businessI do not want him to be dissatisfied with his membership with usTherefore, I have authorized the cancellation of Mr [redacted] 's membership and will process his refund request [redacted] Owner/Managing Partner Massage Envy Spas

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr. [redacted] request to cancel his membership with Massage Envy was pending receipt of his proof of address change as required by Massage Envy's cancellation policy. (Membership Cancellation Request form is attached) To date, we have not received this information from him. However, Mr. [redacted]...

has been a very good client at our [redacted] location and we are sorry to lose his business. I do not want him to be dissatisfied with his membership with us. Therefore, I have authorized the cancellation of Mr. [redacted]'s membership and will process his refund request.
[redacted]
Owner/Managing Partner
Massage Envy Spas

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]