Schlossmann's Honda City

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The resolution that was given to me was to refinance my loan with another company and they would work with me on the amount that the other company will approve me for. I researched other companies and their interest rate was extremely high and would not put me in a better financial situation. Yes, he did discuss what phone conversations he had however the full terms of the loan were not discussed until I called to make my second payment with Jason. He did offer to waive one payment but stated that I still make the payment and apply it to the principle. I was not satisfied with the way I was talked to. He does have phone conversations however prior to getting the loan the terms were NOT disclosed. Yes, I did sign the paperwork and should not have trusted the employee that what I was requesting was in fact what I signed. I requested that they work with me in regards to the payment since I am unemployed so it is affordable to pay down the interest. The current payment is my entire unemployment. His statement about my complaint being erroneous is not entirely correct. I am very displeased with the response and that the best resolution to my request was to take my business to a competitor. How is it legal for them to say my complaint is erroneous when they don't have the recording of what took place in the office when the paper work was signed. When I called about the loan I was told I could pay off the loan in 18 months. However, it was not fully explained to me until I called and made my second payment with Jason and he explained it very well. Had he been the person I talked to at the beginning I would have never taken out the loan. 
Regards,
[redacted]

Attached is the response to the Complaint.  Please contact me directly if there is an issue with the uploaded document.Thank you,Fernando R[redacted]

Attached is our response to the Complaint and we're requesting the matter be dismissed due to lack of merit in both the content of the claims listed in the Complaint as well as the resolution expressed in the Desired Settlement. August 14, 2015 Revdex.com4428 N 12th StPhoenix,...

AZ 85014 Re:                               Complaint ID [redacted]File Date:                    August 7, 2015Response Date:                     August 14, 2015  Dear Sir or Madam, Thank you for your recent communication regarding the above referenced Complaint.  Southwest Title Loans greatly values our customers and therefore take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties. We would like to request that this Complaint be dismissed due to lack of merit in both the content of the claims listed in the Complaint as well as the resolution expressed in the Desired Settlement Complaint ClaimsSeveral details listed by the Customer in the Complaint were erroneous and non-factual, including the claims that the Customer was unaware of the loan terms and interest rate.  We spoke with the customer regarding these claims to advise that we have numerous recordings and signed documents showing that the terms and interest rate were clearly communicated to her at multiple points before and after Loan Origination.  Customer acknowledged and accepted that she has no documentation or evidence to substantiate her claims and that all existing evidence contradicts her claims.  Customer further stated that she consulted with an attorney who also stated there was insufficient evidence to file a claim and suggested that she seek resolution through the Revdex.com. Desired SettlementDespite the Customer’s acknowledgement that her Claims did not match actual events, Southwest recognizes that the customer is in a difficult circumstance and offered financial assistance to the Customer.  We regret to inform you that the Customer has rejected this offer and remained firm on seeking her originally stated Desired Settlement despite there being no wrongdoing on behalf of Southwest.  We had given the customer an additional 24 hours to petition a more reasonable way for us to assist her in her hardship.  The customer has yet to respond which unfortunately hinders our ability to respond to the Complaint within the allotted timeframe with a satisfactory resolution.  We again thank you for your correspondence and hope you agree that the Complaint be dismissed due to lack of merit in both content and desired resolution.  Please do not hesitate to contact me should you have any questions or require additional information. Sincerely,[redacted]Director of Legal AffairsSouthwest Title Loans