We did take a lot longer to repair his carWe do quality work and sometimes that can take longer than anticipatedWe offered a no charge loaner to him, which he declinedTo remedy this situation we did discount his bill the $that he requestedI sincerely apologize for his inconvenience Thank you, [redacted] General ManagerSubaru City
Mrs [redacted] had a legitimate reason to be frustratedI told her that she would have her check in less than a weekWe made some mailing error, and she did not receive itOnce the error was realized we stopped payment on the check, cut a new one, and hand delivered it to her home This was done on 9/30, so the process took weeks instead of or lessSo once we figured it out, it was a high priorityThat is why we hand delivered itShould there be any other questions, please feel free to let us know
Mrs *** had a legitimate reason to be frustratedI told her that she would have her check in less than a weekWe made some mailing error, and she did not receive itOnce the error was realized we stopped payment on the check, cut a new one, and hand delivered it to her home
This was done on 9/30, so the process took weeks instead of or lessSo once we figured it out, it was a high priorityThat is why we hand delivered itShould there be any other questions, please feel free to let us know
We did take a lot longer to repair his carWe do quality work and sometimes that can take longer than anticipatedWe offered a no charge loaner to him, which he declinedTo remedy this situation we did discount his bill the $that he requestedI sincerely apologize for his inconvenience
Thank you,*** ***General ManagerSubaru City
We did take a lot longer to repair his carWe do quality work and sometimes that can take longer than anticipatedWe offered a no charge loaner to him, which he declinedTo remedy this situation we did discount his bill the $that he requestedI sincerely apologize for his inconvenience Thank you, [redacted] General ManagerSubaru City
Mrs [redacted] had a legitimate reason to be frustratedI told her that she would have her check in less than a weekWe made some mailing error, and she did not receive itOnce the error was realized we stopped payment on the check, cut a new one, and hand delivered it to her home This was done on 9/30, so the process took weeks instead of or lessSo once we figured it out, it was a high priorityThat is why we hand delivered itShould there be any other questions, please feel free to let us know
Mrs *** had a legitimate reason to be frustratedI told her that she would have her check in less than a weekWe made some mailing error, and she did not receive itOnce the error was realized we stopped payment on the check, cut a new one, and hand delivered it to her home
This was done on 9/30, so the process took weeks instead of or lessSo once we figured it out, it was a high priorityThat is why we hand delivered itShould there be any other questions, please feel free to let us know
We did take a lot longer to repair his carWe do quality work and sometimes that can take longer than anticipatedWe offered a no charge loaner to him, which he declinedTo remedy this situation we did discount his bill the $that he requestedI sincerely apologize for his inconvenience
Thank you,*** ***General ManagerSubaru City