Thank you for bringing this customer issue to my attention I would be happy to refund MrRichards for his diagnostics fee As you know, customer
helvetica, sans-serif;">loyalty and return business is very important to all successful dealerships I would like to respond to the customer directly to ensure he know that
we careThank you for your time
My name is *** ***, Sales Manager at Schlossmann'sMy GM asked me to handle responding to complaint #
***and given that I've never done one of these before, I wanted to make sure that I'm using the correct format and verbiage... So, the non-formally worded story is this: The customer came in looking for a Challenger SRT that he saw on our website, test drove it, decided that he'd like to purchase it, and we sat down to figure out the numbers. Shortly into it, he brought up the $savings listed online. At that point, I had to look myself to verify he wasn't mistaken, and it in fact showed $in savings, which includes all available rebates.The problem is this, the SRT has NO rebates at all the lesser Challenger models DO have incentivesThis car was on our lot for about days before he came in, so there was no time for someone to do the periodic check for errors, and correct the mistake, which was generated because the website auto-populates savings to new models when they arrive. It didn't differentiate between the SRT 392, and the generic Challengers. All of this was explained to the customer during negotiations, and he was shown our actual online incentives configurator
which substantiated my statements. After all this, he agreed to buy the vehicle after we gave him some discount. He took the vehicle that day, and seemed happy with the purchasePlease let me know what I need to do next
Thanks,
*** ***
Sales Manager
Schlossmann's Dodge City
262-790-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Please provide my contact information to them, and the name of the person that responded to the complaint to me so I may also call themRegards,
*** ***
Thank you for bringing this customer issue to my attention. I would be happy to refund Mr*** for his diagnostics fee. As you know, customer loyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to
ensure he know that we careThank you for your time*** ***Service ManagerSchlossmann's Dodge [email protected]
Thank you for bringing this customer issue to my attention. I would be happy to refund Mr*** for his diagnostics fee. As you know, customer
loyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to ensure he know that
we careThank you for your timeJordan ColeService ManagerSchlossmann's Dodge [email protected]
Thank you for bringing this customer issue to my attention. I would be happy to refund Mr*** for his diagnostics fee. As you know, customer
loyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to ensure he know that
we careThank you for your timeJordan ColeService ManagerSchlossmann's Dodge [email protected]
Our position remains intact as to the reasons for the pricing error. The customer was informed of our inability to discount the vehicle $5000, that the pricing is a website error, and given the fact that the vehicle was on the lot for only two or three days, it wasn't able to be corrected in time. Knowing all this, he still elected to purchase the car There is nothing more we can discount to appease the customer, as he has already received a substantial dealer discountLet me know if there's anything else I need to do
Thanks again, and have a great night!
***
----- Forwarded Message -----From: *** *** ***To: ***Sent: Tue, Sep 13:38:-(CDT)Subject: COMPLAINT ***
Hi ***
My name is *** *** Sales Manager at Schlossmann's. My GM asked me to handle responding to complaint # ***, and given that I've never done one of these before, I wanted to make sure that I'm using the correct format and verbiage. So, the non-formally worded story is this: The customer came in looking for a Challenger SRT that he saw on our website, test drove it, decided that he'd like to purchase it, and we sat down to figure out the numbersShortly into it, he brought up the $savings listed online. At that point, I had to look myself to verify he wasn't mistaken, and it in fact showed $in savings, which includes all available rebates. The problem is this, the SRT has NO rebates at all the lesser Challenger models DO have incentives. This car was on our lot for about days before he came in, so there was no time for someone to do the periodic check for errors, and correct the mistake, which was generated because the website auto-populates savings to new models when they arrive. It didn't differentiate between the SRT 392, and the generic Challengers. All of this was explained to the customer during negotiations, and he was shown our actual online incentives configurator which substantiated my statements. After all this, he agreed to buy the vehicle after we gave him some discount. He took the vehicle that day, and seemed happy with the purchase
Please let me know what I need to do next
Thanks,
*** ***
Sales Manager
Schlossmann's Dodge City
262-790-
Thank you for bringing this customer issue to my attention I would be happy to refund MrRichards for his diagnostics fee As you know, customer
helvetica, sans-serif;">loyalty and return business is very important to all successful dealerships I would like to respond to the customer directly to ensure he know that
we careThank you for your time
My name is *** ***, Sales Manager at Schlossmann'sMy GM asked me to handle responding to complaint #
***and given that I've never done one of these before, I wanted to make sure that I'm using the correct format and verbiage... So, the non-formally worded story is this: The customer came in looking for a Challenger SRT that he saw on our website, test drove it, decided that he'd like to purchase it, and we sat down to figure out the numbers. Shortly into it, he brought up the $savings listed online. At that point, I had to look myself to verify he wasn't mistaken, and it in fact showed $in savings, which includes all available rebates.The problem is this, the SRT has NO rebates at all the lesser Challenger models DO have incentivesThis car was on our lot for about days before he came in, so there was no time for someone to do the periodic check for errors, and correct the mistake, which was generated because the website auto-populates savings to new models when they arrive. It didn't differentiate between the SRT 392, and the generic Challengers. All of this was explained to the customer during negotiations, and he was shown our actual online incentives configurator
which substantiated my statements. After all this, he agreed to buy the vehicle after we gave him some discount. He took the vehicle that day, and seemed happy with the purchasePlease let me know what I need to do next
Thanks,
*** ***
Sales Manager
Schlossmann's Dodge City
262-790-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Please provide my contact information to them, and the name of the person that responded to the complaint to me so I may also call themRegards,
*** ***
Thank you for bringing this customer issue to my attention. I would be happy to refund Mr*** for his diagnostics fee. As you know, customer loyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to
ensure he know that we careThank you for your time*** ***Service ManagerSchlossmann's Dodge [email protected]
Thank you for bringing this customer issue to my attention. I would be happy to refund Mr*** for his diagnostics fee. As you know, customer
loyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to ensure he know that
we careThank you for your timeJordan ColeService ManagerSchlossmann's Dodge [email protected]
Thank you for bringing this customer issue to my attention. I would be happy to refund Mr*** for his diagnostics fee. As you know, customer
loyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to ensure he know that
we careThank you for your timeJordan ColeService ManagerSchlossmann's Dodge [email protected]
Our position remains intact as to the reasons for the pricing error. The customer was informed of our inability to discount the vehicle $5000, that the pricing is a website error, and given the fact that the vehicle was on the lot for only two or three days, it wasn't able to be corrected in time. Knowing all this, he still elected to purchase the car There is nothing more we can discount to appease the customer, as he has already received a substantial dealer discountLet me know if there's anything else I need to do
Thanks again, and have a great night!
***
----- Forwarded Message -----From: *** *** ***To: ***Sent: Tue, Sep 13:38:-(CDT)Subject: COMPLAINT ***
Hi ***
My name is *** *** Sales Manager at Schlossmann's. My GM asked me to handle responding to complaint # ***, and given that I've never done one of these before, I wanted to make sure that I'm using the correct format and verbiage. So, the non-formally worded story is this: The customer came in looking for a Challenger SRT that he saw on our website, test drove it, decided that he'd like to purchase it, and we sat down to figure out the numbersShortly into it, he brought up the $savings listed online. At that point, I had to look myself to verify he wasn't mistaken, and it in fact showed $in savings, which includes all available rebates. The problem is this, the SRT has NO rebates at all the lesser Challenger models DO have incentives. This car was on our lot for about days before he came in, so there was no time for someone to do the periodic check for errors, and correct the mistake, which was generated because the website auto-populates savings to new models when they arrive. It didn't differentiate between the SRT 392, and the generic Challengers. All of this was explained to the customer during negotiations, and he was shown our actual online incentives configurator which substantiated my statements. After all this, he agreed to buy the vehicle after we gave him some discount. He took the vehicle that day, and seemed happy with the purchase
Please let me know what I need to do next
Thanks,
*** ***
Sales Manager
Schlossmann's Dodge City
262-790-