Schiek's Camping Center

I am writing in response to the referenced complaint.This complaint fu-st came to my attention on June 20, 2016 with the receipt ofyou.rletter and the formal complaint.We are a small family owned business with S sales locations; we oversee all threelocations and we make every effort to ensure that...

each location is providing superiorservice to our customers. The camping season is short in Wisconsin and we understandthat our customers expect and deserve quick and efficient service so that they can enjoythe season.After I reviewed the situation discussed in this complaint, it is apparent that thecustomer that generated the complaint did not receive the superior service that westrive to provide. I contacted the customer on the 21" and we discussed her complaint.I offered a solution that the customer 'Was pleased with.It was an extremely hectic end to last season and continued to be so for the beginning ofthe spring season, as we built a new store in Manitowoc and moved our operation fromthe IDe} store to Manitowoc. We made every attempt to remain organized and run thebusiness with efficiency as we prepared the new sight, built the new store and completedthis move. I regret that there was any interruption to our normal business practiceduring this time. .If you have any questions, please do not hesitate to contact me.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Do not ever try to order anything from them. Because you will get nothing but the run around. And then you will never get it.

There staff is very impersonal & rude, also very poor communication between staff & us! We put money down on a camper & on the receipt, [redacted] wrote " Return deposit if does not want". Well once we decided we didn't wish to purchase that camper, boy were we treated MUCH Differently! The price of the electronic brake that was quoted to us on the same receipt then was increased by $125.00. Then we were told the deposit would be mailed to us, which 12 days later we call & ask them where is our deposit, they then say that we didn't pay for our rug~ However when we picked up our rug we had receipt in hand & did show it to the gentleman at the service counter... Absolutely Ridiculous!!!
We will not be back & will not suggest them to anyone.

Review: I had my RV furnace cleaned and tested for 3 hours on 5/19/2014, paid $75.17 and all was supposedly good. When I turned the furnace on 10/18/2014 the furnace did not work properly. I took it back to the dealer 10/20/2014 to see what was wrong since they told me all was good. The dealer called us and told us the furnace was junk and they cannot get parts for it. I asked what I paid $75.17 for in May and [redacted] basically said too bad for me. While the RV was at this dealer I asked for the right side tail-light to be replaced and to fill the empty propane tank (one was full the other was empty). Upon picking up the RV, I noticed the tech had replaced the working tail-light which was on the left side and the broken right one was still on the RV. The work order clearly stated which tail-light was to be replaced. They immediately changed the other tail-light and of course charged me for two and for all the labor involved. The dealer also told me that my empty propane tank only took 5 pounds of gas. I thought that was strange as well and upon checking the tanks the dealer filled the full tank and not the empty one also damaging the tank cover so I need to buy a new one of those as well. The price of the two tail-lights and labor with 5 pounds of gas came to $55.13. So basically I paid $75.17 for nothing due to incompetence and another $55.13 for the techs inability to read a work order.Desired Settlement: I would like to have the $75.17 refunded since the furnace they checked out and said was OK was in fact not OK so I feel I was scammed out of the money. As well as half the $55.17 back seeing how it was the dealers fault in replacing the wrong tail-light not mine. They should learn from their mistakes not make the customer pay for them. The dealer did offer to fill the propane tank that they did not fill for free but I had already exchange it.

Business

Response:

I am writing in response to the referenced complaint.On May 19,2014 we did work on Mr. [redacted]'s [redacted]. It was brought in to havethe furnace tested and cleaned.We cleaned rust and debris from the furnace. Our technician worked on the unit for 45minutes and continued to test it for an additional 2 hours and 45 mjnutes. During that period,the furnace ran well. A gasket was replaced on the front of the unit.Mr. [redacted] was charged .75 of an hour at our standard rate of $95.00. His total bill, with taxwas $75.17. [redacted] picked up and paid for the unit.On October 18 Mr. [redacted] returned and stated that the blower fan on the furnace seemed to berunning at only half speed, one taillight was not working, a cover on his range hood vent wasbroke and he also requested that one LP tank be filled.Regarding the furnace, we found that the blower motor was not operating properly. Due to theage of the unit we were unable to obtain parts to repair it. Al though the blower motor wasworking 5 months earlier, when it was cleaned and tested in May, this blower motor is nearly40 years old; any number of things can go wrong with an electrical unit; jarring as the traveltrailer was moved, extreme heat, etc.In regards to the lights: They were tested. We replaced the left taillight, as it was inoperable.The bulb socket tabs were broke off, due to age. The right side bulb was working properly andtherefore was not replaced.In regards to the LP Tank: The LP tank was weighed at our LP station, filled to capacity,requiring 5 pounds.In addition, we replaced the range hood vent cover. The cost of the part was $110.20.We believe it was [redacted]'s [redacted] that came in to pick up the Travelmate. He insisted that wereplaced the wrong taillight. While he waited, we removed the right side, working taillightand replaced it with a new one.Schieks is a small family owned and operated business. We work hard to maintain goodrelationships with our customers and to build a good solid reputation.We take complaints such as Mr. [redacted]'s very seriously. After talking to all the employeesthat were involved with the repairs to Mr. [redacted]'s Travelmate we feel that we provided goodservice to Mr. [redacted]. However, in good faith, we will refund the full amount of both repairinvoices to Mr. [redacted].I have enclosed copies of both repair orders. 'vVe hope that you agree that the hilling for theservices and parts provided were also reasonable.If you have any questions, or require clarification on anything, please do not hesitate to contactme.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a full refund is satisfactory to me. Please see attached letter for my clarification as I would also like [redacted] to be made aware of why I was so disappointed in the service that I received.