I will leave the offer of a $gift card on the table or if Mrs [redacted] chooses not to take the gift card I will refund $The repair was paid by check therefore the refund of $will also be by checkThe rest of Mrs [redacted] comments I will NOT respond to as they are just uncalled for and ridiculousHowever I will say that the [redacted] did request a service of their dishwasher, Scheunemann Appliance did provide that service, repaired the unit and charged accordingly for that serviceIn Mrs [redacted] correspondence, I didn't see anything hat indicated the dishwasher was not working, so at this point I will assume the dishwasher is working just fine THANK YOU [redacted]
FIRST OF ALL MRS [redacted] WAS A MOST DIFFICULT PERSON TO DEAL WITHMR [redacted] INITIALLY DIAGNOSED THE PROBLEM, ORDERED A PART, INSTALLED IT AND WHEN IT DIDN'T WORK CALLED USI DIAGNOSED IT AS A DIFFERENT PROBLEM, ORDERED A PART AND TOLD MRS WE WILL CALL WHEN THE PART ARRIVESWE ALSO TOLD HER SINCE IT WAS AROUND THE HOLIDAYS IT MAY TAKE A FEW DAYS LONGER AS TO SUPPLIERS WERE NOT OPEN CERTAIN DAYS DURING THE HOLIDAYSTHE PART CAME IN, THE RETURN CALL WAS SCHEDULEDSINCE MRS [redacted] WOULD NOT BE HOME UNTIL 3:THAT DAY, THE CALL WAS SCHEDULED FOR AFTER 3:AND I ARRIVED AT 3:WE DO NOT GIVE SET TIMES BECAUSE THINGS CAN HAPPEN THROUGH OUT THE DAY THAT MIGHT TAKE LONGER THAN OTHERS, HENCE THE REASON FOR AFTER A CERTAIN TIMEI INSTALLED THE PART AND STILL HAD A PROBLEMTHE UNIT WOULD WORK BUT NOT CORRECTLYTHE ADDITIONAL PROBLEM WAS TRACED TO THE PART MR [redacted] REPLACEDIT WAS INITIALLY THOUGHT A PIECE WAS MISSING ON THE ASSEMBLY MR HAD REPLACEDWHEN I DETERMINED WHAT THE INTERMITTENT PROBLEM WAS, I TOLD MRS I WOULD BE BACK THE NEXT DAYWHEN MRS [redacted] ASKED FOR A DISCOUNT I TOLD HER I WOULD CONSIDER ITNO PROMISE WAS MADEAT THE TIME OF COMPLETION, WHEN ASKED ABOUT A DISCOUNT, I SIMPLY STATED I WOULDN'T GIVE A DISCOUNT ONLY BECAUSE MRS [redacted] STATED SHE WOULD NEVER PATRONIZE OUR COMPANY AGAINI LOST ANY INCENTIVE TO GIVE A DISCOUNTHOWEVER AFTER THINKING ABOUT IT FOR A COUPLE OF WEEKS, I'VE DECIDED TO GIVE A DISCOUNT IN THE FORM OF A GIFT CARD FOR A $VALUE (APPROXIMATELY A 40% DISCOUNT)FOR THE RECORD I DID NOT BAD MOUTH MR [redacted] S EMPLOYER, JUST STATED AN EXPERIENCEALSO I OFFERED TO CALL THE SHERIFFS DEPARTMENT FOR MRS [redacted] AS I WAS CONCERNED FOR MY OWN SAFETY THANK YOU GENE SCHEUNEMANN SCHEUNEMANN APPLIANCE & TV [redacted] ** [redacted]
I will leave the offer of a $gift card on the table or if Mrs [redacted] chooses not to take the gift card I will refund $The repair was paid by check therefore the refund of $will also be by checkThe rest of Mrs [redacted] comments I will NOT respond to as they are just uncalled for and ridiculousHowever I will say that the [redacted] did request a service of their dishwasher, Scheunemann Appliance did provide that service, repaired the unit and charged accordingly for that serviceIn Mrs [redacted] correspondence, I didn't see anything hat indicated the dishwasher was not working, so at this point I will assume the dishwasher is working just fine THANK YOU [redacted]
FIRST OF ALL MRS [redacted] WAS A MOST DIFFICULT PERSON TO DEAL WITHMR [redacted] INITIALLY DIAGNOSED THE PROBLEM, ORDERED A PART, INSTALLED IT AND WHEN IT DIDN'T WORK CALLED USI DIAGNOSED IT AS A DIFFERENT PROBLEM, ORDERED A PART AND TOLD MRS WE WILL CALL WHEN THE PART ARRIVESWE ALSO TOLD HER SINCE IT WAS AROUND THE HOLIDAYS IT MAY TAKE A FEW DAYS LONGER AS TO SUPPLIERS WERE NOT OPEN CERTAIN DAYS DURING THE HOLIDAYSTHE PART CAME IN, THE RETURN CALL WAS SCHEDULEDSINCE MRS [redacted] WOULD NOT BE HOME UNTIL 3:THAT DAY, THE CALL WAS SCHEDULED FOR AFTER 3:AND I ARRIVED AT 3:WE DO NOT GIVE SET TIMES BECAUSE THINGS CAN HAPPEN THROUGH OUT THE DAY THAT MIGHT TAKE LONGER THAN OTHERS, HENCE THE REASON FOR AFTER A CERTAIN TIMEI INSTALLED THE PART AND STILL HAD A PROBLEMTHE UNIT WOULD WORK BUT NOT CORRECTLYTHE ADDITIONAL PROBLEM WAS TRACED TO THE PART MR [redacted] REPLACEDIT WAS INITIALLY THOUGHT A PIECE WAS MISSING ON THE ASSEMBLY MR HAD REPLACEDWHEN I DETERMINED WHAT THE INTERMITTENT PROBLEM WAS, I TOLD MRS I WOULD BE BACK THE NEXT DAYWHEN MRS [redacted] ASKED FOR A DISCOUNT I TOLD HER I WOULD CONSIDER ITNO PROMISE WAS MADEAT THE TIME OF COMPLETION, WHEN ASKED ABOUT A DISCOUNT, I SIMPLY STATED I WOULDN'T GIVE A DISCOUNT ONLY BECAUSE MRS [redacted] STATED SHE WOULD NEVER PATRONIZE OUR COMPANY AGAINI LOST ANY INCENTIVE TO GIVE A DISCOUNTHOWEVER AFTER THINKING ABOUT IT FOR A COUPLE OF WEEKS, I'VE DECIDED TO GIVE A DISCOUNT IN THE FORM OF A GIFT CARD FOR A $VALUE (APPROXIMATELY A 40% DISCOUNT)FOR THE RECORD I DID NOT BAD MOUTH MR [redacted] S EMPLOYER, JUST STATED AN EXPERIENCEALSO I OFFERED TO CALL THE SHERIFFS DEPARTMENT FOR MRS [redacted] AS I WAS CONCERNED FOR MY OWN SAFETY THANK YOU GENE SCHEUNEMANN SCHEUNEMANN APPLIANCE & TV [redacted] ** [redacted]