Scherer Window & Door Consultants

Initial Business Response / [redacted] (1000, 5, 2015/01/15) */ We apologize for the delay on resolving this issueWe have attempted several times to correct this trim piece, and have been dealing with the manufacturer to resolveMr [redacted] has been contacted and we will replace the trim piece as soon as the new piece arrives, in approximately weeks Best regards [redacted] General Manager

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Regarding the customer's patio door for correct direction and the replacement screen, this order was placed June 29th for the new patio door and screen and customer was notified at that time that screen and door were reorderedCustomer stated windows were gliding the wrong directionWe contacted customer via email July 15th, offering to install a half round window at no cost, as compensation for the glider windows which she is accepting as isI believe the issue is resolved at this time

Initial Business Response /* (1000, 5, 2015/07/15) */
Regarding the customer's patio door for correct direction and the replacement screen, this order was placed June 29th for the new patio door and screen and customer was notified at that time that screen and door were reordered. Customer stated...

3 windows were gliding the wrong direction. We contacted customer via email July 15th, 2015 offering to install a half round window at no cost, as compensation for the glider windows which she is accepting as is. I believe the issue is resolved at this time.

Initial Business Response /* (1000, 5, 2015/01/15) */
We apologize for the delay on resolving this issue. We have attempted several times to correct this trim piece, and have been dealing with the manufacturer to resolve. Mr. [redacted] has been contacted and we will replace the trim piece as soon...

as the new piece arrives, in approximately 1.5 weeks.
Best regards
[redacted]
General Manager