Scherer Mazda

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ I apologize for any misunderstanding and the issues that have occurred during the ownership of your vehicleWe have a strict policy and warranty on all repairs we preform at Scherer MazdaAny continuing issues with service should be brought back immediately in for our certified technicians to observe their workAfter careful inspection, if we find something to be of our mistake, we would be the first ones to step up and take care of the situationPlease feel free to contact me, Randy Koch, Parts and Service Director at Scherer MazdaMy number is XXX-XXX-XXXXAgain, I apologize for any inconvenience and misunderstanding that may have occurred during your last visit back in January Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't believe they are being fair to a paying customer return my payment because my car is damaged that's not how good business is done the company itself should understand that moral principal

Initial Business Response /* (1000, 5, 2015/09/18) */
I apologize for any misunderstanding and the issues that have occurred during the ownership of your vehicle. We have a strict policy and warranty on all repairs we preform at Scherer Mazda. Any continuing issues with service should be brought...

back immediately in for our certified technicians to observe their work. After careful inspection, if we find something to be of our mistake, we would be the first ones to step up and take care of the situation. Please feel free to contact me, Randy Koch, Parts and Service Director at Scherer Mazda. My number is XXX-XXX-XXXX. Again, I apologize for any inconvenience and misunderstanding that may have occurred during your last visit back in January.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe they are being fair to a paying customer return my payment because my car is damaged that's not how good business is done the company itself should understand that moral principal