Initial Business Response / [redacted] (1000, 8, 2014/06/23) */ [redacted] , your complaint is completely misconstruedWe sold you a car based on what you told us your payoff wasYour payoff was off by You would owe us the difference and we gave you that optionYou chose not to pay the difference so we gave your old car back to along with your depositThere was no additional cost to you Management
I used to be a customer of Schaumburg Honda decades ago when service was - customer is a privilegeThat has changed to a customer can be a hassle for us, get the sale done and process the orderBut I felt worse than that during this auto transactionI am a woman, and I felt that tempers were raging - I have no idea why? Pressure me? Sold my new car to save some money and bought a used car from themThe sales person was not the issueThe used car manager - knows everything, does not listen and temperamentalI had a refund coming and I don't know what the aggravation was about - simple thing, a checkWell the check was ----- not coming because I did not realize that money was slid into a used car break down contractNot service, but break-downs only contractSo if a malfunction happens and the car is not towed or undrivable - uselessThat is a lot of money for I am not sure what to call that contractService and Maintenance is used very loosely thereI had red faced office workers barking at me and now I really feel it was meant to be intimidationThey let you sit without attending to your questions, sat there minutes, because no one was coming to talk to meAlso the salesman said - oh you have a hole in your muffler, why it is so loudWe have a [redacted] account and you can take it there, let me email you right nowNever got the emailWhy I am so angryLiesSo no, I think Used Car Sales reputation applies right here at this locationSure they will be steamed to hear or see this review, big surpriseToo much caffeine there
Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ [redacted] after talking to my managers whom you purchased the car fromYou purchased this car AS/IS April 3, Even though you had the car for weeks we are still participating in helping fix your carThe original price for the transmission was over You are paying under dealers cost at Schaumburg Honda is covering the remaining balanceThat also comes with a 2yr 24,mile warrantyThis is a very fair solution seeing as you purchased an AS/IS car Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just figure that it is wrong for someone to sell a car and tell you it is a good car with no problem take your hard earn money weeks later you have to spend another bucks I am sure they already knew that the car had a problem with that transmission runs good one week and slips like crazy the next they knew there was a problem Final Business Response / [redacted] (4000, 9, 2015/05/13) */ [redacted] there was never a known issue with the trans on this carAs we service all our cars before we sell themThe service RO on this vehicle was cleanWhich we would be happy to provide you if you don't already have itWhatever occured with the trans during your ownership of the vehicle is not known to usI aplogize that your not satisifed with the assistance that we are giving you Final Consumer Response / [redacted] (4200, 11, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still upset that I had to go and pay an extra on the car still believe you guys knew there was a problem
Complaint: [redacted] I am rejecting this response because: I have been burned for trusting the words from this dealership before and I cannot wait till end of next week to receive our check (doing so will exceed my allowed calendar days to keep this claim open)Until I have received our refund check and received our maintenance package from American Honda on of our leases, I have to keep this claim open and unresolved Sincerely, [redacted]
Business Response /* (1000, 17, 2014/06/25) */
*** you are 100% correct in how a OEM Honda Remote starter worksHonda designed it this way to function for the consumers safety in mindWhen you spoke to our parts department, I am not surprised they recommended you an OEM Honda partIts
our most popular remote start sold over the parts counterI understand you had different expectations on how it would function and I am willing to help you find a product you would be satisfied withI am willing to install the Python Remote Starter you mentioned for a one time offer of $(this is a substantial discount)I hope you understand that we won't reimburse you for the part that you already purchased and had installed
The check number is ***The date that it was sent was 11/10/It has been over nighted, and I will be more than happy to provide tracking number if you request
Best Regards,
*** ***
New Car Manager
***
Went in to get a quote on a used Honda Accord SportThey seemed nice at first but had me sign a lot of paperwork just to get a quoteI told them I had come from another dealership with a similar car and wanted to compare the quotesI told him I would like my monthly payment under a certain amount and if we got there then I would be willing to consider the vehicleHe got the quote and it was $under what I had said I would considerSo I told them I wanted to think it over for the night and let them know the next dayWell apparently they get all upset when you do thatThey told me how I had just wasted all their timeThey told me I lied to them and said I would buy it that dayWhen in fact I said the earliest I cold buy it would be two days later which was a FridayThey acted like they had just given me the deal of the century when in fact it was $more a month then their competitorI thanked them for looking it up and said I just wanted to go home and sleep on itThe salesman than goes ahead and calls his manager over and his manager tried to guilt trip me into buying the carThen they called another manager over who told me I was dumb if I didn't buy the carSo I had three people pressuring me to buy this car on the spotI had to force myself out of there cause they wouldn't let me leave! Every dealership I had been too was happy to give me a quote and was very willing to help find a car that was right for meApparently Bob *** doesn't teach their salesman how to be respectful and helpfulIf it wasn't for how rude and pressuring they were about the car I would have considered it moreBut after that experience I would never go back to that place
Initial Business Response /* (1000, 5, 2015/07/29) */
***, firstly, Schaumburg Honda would NEVER agree to only pull your credit onceOur records clearly indicate that as wellSecondly we have no bearing on what your credit will get you approved forAny approval that a bank gives you is
strictly between you and the bankSchaumburg Honda is not and does not approve or disapprove anyoneWe don't give out loans and we don't set the interest rate that you qualify forWe act as the middle man, we give the bank your information and the bank gives you your loan
Just to be clear, there is no contract between you and Schaumburg HondaWhich also means there is no breach
Initial Business Response /* (1000, 5, 2015/05/11) */
[redacted] after talking to my managers whom you purchased the car from. You purchased this car AS/IS April 3, 2015. Even though you had the car for 3 weeks we are still participating in helping fix your car. The original price for the...
transmission was over 2000. You are paying under dealers cost at 1400. Schaumburg Honda is covering the remaining balance. That also comes with a 2yr 24,000 mile warranty. This is a very fair solution seeing as you purchased an AS/IS car.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just figure that it is wrong for someone to sell a car and tell you it is a good car with no problem take your hard earn money weeks later you have to spend another 1500 bucks I am sure they already knew that the car had a problem with that transmission runs good one week and slips like crazy the next they knew there was a problem.
Final Business Response /* (4000, 9, 2015/05/13) */
[redacted] there was never a known issue with the trans on this car. As we service all our cars before we sell them. The service RO on this vehicle was clean. Which we would be happy to provide you if you don't already have it. Whatever occured with the trans during your ownership of the vehicle is not known to us. I aplogize that your not satisifed with the assistance that we are giving you.
Final Consumer Response /* (4200, 11, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still upset that I had to go and pay an extra 1500 on the car still believe you guys knew there was a problem
Initial Business Response /* (1000, 5, 2014/08/11) */
[redacted] sorry that [redacted] never got back to you. He is no longer in that roll, so if you would like to talk to someone [redacted] is the used car director and would be more that happy to go over any concerns or questions you might...
have. In terms of helping repair costs to your car, you agreed and signed 4 different as/is forms informing you that the car was sold to you as/is.
Initial Business Response /* (1000, 8, 2014/06/23) */
[redacted], your complaint is completely misconstrued. We sold you a car based on what you told us your payoff was. Your payoff was off by 1600. You would owe us the difference and we gave you that option. You chose not to pay the...
difference so we gave your old car back to along with your deposit. There was no additional cost to you.
Management.
Complaint: [redacted]
I am rejecting this response because:
I have been burned for trusting the words from this dealership before and I cannot wait till end of next week to receive our check (doing so will exceed my allowed 7 calendar days to keep this claim open).
Until I have received our refund check and received our maintenance package from American Honda on 2 of our leases, I have to keep this claim open and unresolved.
Sincerely,
[redacted]
Initial Business Response /* (1000, 16, 2014/06/25) */
[redacted], I apologize for the late response on this. Please feel free to contact my service manager [redacted] and we will address this matter immediately. [redacted] can be reached at
847.884.6632
If you have any further problems please...
I used to be a customer of Schaumburg Honda decades ago when service was - customer is a privilege. That has changed to a customer can be a hassle for us, get the sale done and process the order. But I felt worse than that during this auto transaction. I am a woman, and I felt that tempers were raging - I have no idea why? Pressure me? Sold my new car to save some money and bought a used car from them. The sales person was not the issue. The used car manager - knows everything, does not listen and temperamental. I had a refund coming and I don't know what the aggravation was about - simple thing, a check. Well the check was ----- not coming because I did not realize that money was slid into a used car break down contract. Not service, but break-downs only contract. So if a malfunction happens and the car is not towed or undrivable - useless. That is a lot of money for I am not sure what to call that contract. Service and Maintenance is used very loosely there. I had red faced office workers barking at me and now I really feel it was meant to be intimidation. They let you sit without attending to your questions, sat there 20 minutes, because no one was coming to talk to me. Also the salesman said - oh you have a hole in your muffler, why it is so loud. We have a [redacted] account and you can take it there, let me email you right now. Never got the email. Why I am so angry. Lies. So no, I think Used Car Sales reputation applies right here at this location. Sure they will be steamed to hear or see this review, big surprise. Too much caffeine there.
Initial Business Response / [redacted] (1000, 8, 2014/06/23) */ [redacted] , your complaint is completely misconstruedWe sold you a car based on what you told us your payoff wasYour payoff was off by You would owe us the difference and we gave you that optionYou chose not to pay the difference so we gave your old car back to along with your depositThere was no additional cost to you Management
I used to be a customer of Schaumburg Honda decades ago when service was - customer is a privilegeThat has changed to a customer can be a hassle for us, get the sale done and process the orderBut I felt worse than that during this auto transactionI am a woman, and I felt that tempers were raging - I have no idea why? Pressure me? Sold my new car to save some money and bought a used car from themThe sales person was not the issueThe used car manager - knows everything, does not listen and temperamentalI had a refund coming and I don't know what the aggravation was about - simple thing, a checkWell the check was ----- not coming because I did not realize that money was slid into a used car break down contractNot service, but break-downs only contractSo if a malfunction happens and the car is not towed or undrivable - uselessThat is a lot of money for I am not sure what to call that contractService and Maintenance is used very loosely thereI had red faced office workers barking at me and now I really feel it was meant to be intimidationThey let you sit without attending to your questions, sat there minutes, because no one was coming to talk to meAlso the salesman said - oh you have a hole in your muffler, why it is so loudWe have a [redacted] account and you can take it there, let me email you right nowNever got the emailWhy I am so angryLiesSo no, I think Used Car Sales reputation applies right here at this locationSure they will be steamed to hear or see this review, big surpriseToo much caffeine there
Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ [redacted] after talking to my managers whom you purchased the car fromYou purchased this car AS/IS April 3, Even though you had the car for weeks we are still participating in helping fix your carThe original price for the transmission was over You are paying under dealers cost at Schaumburg Honda is covering the remaining balanceThat also comes with a 2yr 24,mile warrantyThis is a very fair solution seeing as you purchased an AS/IS car Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just figure that it is wrong for someone to sell a car and tell you it is a good car with no problem take your hard earn money weeks later you have to spend another bucks I am sure they already knew that the car had a problem with that transmission runs good one week and slips like crazy the next they knew there was a problem Final Business Response / [redacted] (4000, 9, 2015/05/13) */ [redacted] there was never a known issue with the trans on this carAs we service all our cars before we sell themThe service RO on this vehicle was cleanWhich we would be happy to provide you if you don't already have itWhatever occured with the trans during your ownership of the vehicle is not known to usI aplogize that your not satisifed with the assistance that we are giving you Final Consumer Response / [redacted] (4200, 11, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still upset that I had to go and pay an extra on the car still believe you guys knew there was a problem
Complaint: [redacted] I am rejecting this response because: I have been burned for trusting the words from this dealership before and I cannot wait till end of next week to receive our check (doing so will exceed my allowed calendar days to keep this claim open)Until I have received our refund check and received our maintenance package from American Honda on of our leases, I have to keep this claim open and unresolved Sincerely, [redacted]
Business Response /* (1000, 17, 2014/06/25) */
*** you are 100% correct in how a OEM Honda Remote starter worksHonda designed it this way to function for the consumers safety in mindWhen you spoke to our parts department, I am not surprised they recommended you an OEM Honda partIts
our most popular remote start sold over the parts counterI understand you had different expectations on how it would function and I am willing to help you find a product you would be satisfied withI am willing to install the Python Remote Starter you mentioned for a one time offer of $(this is a substantial discount)I hope you understand that we won't reimburse you for the part that you already purchased and had installed
The check number is ***The date that it was sent was 11/10/It has been over nighted, and I will be more than happy to provide tracking number if you request
Best Regards,
*** ***
New Car Manager
***
Went in to get a quote on a used Honda Accord SportThey seemed nice at first but had me sign a lot of paperwork just to get a quoteI told them I had come from another dealership with a similar car and wanted to compare the quotesI told him I would like my monthly payment under a certain amount and if we got there then I would be willing to consider the vehicleHe got the quote and it was $under what I had said I would considerSo I told them I wanted to think it over for the night and let them know the next dayWell apparently they get all upset when you do thatThey told me how I had just wasted all their timeThey told me I lied to them and said I would buy it that dayWhen in fact I said the earliest I cold buy it would be two days later which was a FridayThey acted like they had just given me the deal of the century when in fact it was $more a month then their competitorI thanked them for looking it up and said I just wanted to go home and sleep on itThe salesman than goes ahead and calls his manager over and his manager tried to guilt trip me into buying the carThen they called another manager over who told me I was dumb if I didn't buy the carSo I had three people pressuring me to buy this car on the spotI had to force myself out of there cause they wouldn't let me leave! Every dealership I had been too was happy to give me a quote and was very willing to help find a car that was right for meApparently Bob *** doesn't teach their salesman how to be respectful and helpfulIf it wasn't for how rude and pressuring they were about the car I would have considered it moreBut after that experience I would never go back to that place
Initial Business Response /* (1000, 5, 2015/07/29) */
***, firstly, Schaumburg Honda would NEVER agree to only pull your credit onceOur records clearly indicate that as wellSecondly we have no bearing on what your credit will get you approved forAny approval that a bank gives you is
strictly between you and the bankSchaumburg Honda is not and does not approve or disapprove anyoneWe don't give out loans and we don't set the interest rate that you qualify forWe act as the middle man, we give the bank your information and the bank gives you your loan
Just to be clear, there is no contract between you and Schaumburg HondaWhich also means there is no breach
Initial Business Response /* (1000, 5, 2015/05/11) */
[redacted] after talking to my managers whom you purchased the car from. You purchased this car AS/IS April 3, 2015. Even though you had the car for 3 weeks we are still participating in helping fix your car. The original price for the...
transmission was over 2000. You are paying under dealers cost at 1400. Schaumburg Honda is covering the remaining balance. That also comes with a 2yr 24,000 mile warranty. This is a very fair solution seeing as you purchased an AS/IS car.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just figure that it is wrong for someone to sell a car and tell you it is a good car with no problem take your hard earn money weeks later you have to spend another 1500 bucks I am sure they already knew that the car had a problem with that transmission runs good one week and slips like crazy the next they knew there was a problem.
Final Business Response /* (4000, 9, 2015/05/13) */
[redacted] there was never a known issue with the trans on this car. As we service all our cars before we sell them. The service RO on this vehicle was clean. Which we would be happy to provide you if you don't already have it. Whatever occured with the trans during your ownership of the vehicle is not known to us. I aplogize that your not satisifed with the assistance that we are giving you.
Final Consumer Response /* (4200, 11, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still upset that I had to go and pay an extra 1500 on the car still believe you guys knew there was a problem
Initial Business Response /* (1000, 5, 2014/08/11) */
[redacted] sorry that [redacted] never got back to you. He is no longer in that roll, so if you would like to talk to someone [redacted] is the used car director and would be more that happy to go over any concerns or questions you might...
have. In terms of helping repair costs to your car, you agreed and signed 4 different as/is forms informing you that the car was sold to you as/is.
Initial Business Response /* (1000, 8, 2014/06/23) */
[redacted], your complaint is completely misconstrued. We sold you a car based on what you told us your payoff was. Your payoff was off by 1600. You would owe us the difference and we gave you that option. You chose not to pay the...
difference so we gave your old car back to along with your deposit. There was no additional cost to you.
Management.
Complaint: [redacted]
I am rejecting this response because:
I have been burned for trusting the words from this dealership before and I cannot wait till end of next week to receive our check (doing so will exceed my allowed 7 calendar days to keep this claim open).
Until I have received our refund check and received our maintenance package from American Honda on 2 of our leases, I have to keep this claim open and unresolved.
Sincerely,
[redacted]
Initial Business Response /* (1000, 16, 2014/06/25) */
[redacted], I apologize for the late response on this. Please feel free to contact my service manager [redacted] and we will address this matter immediately. [redacted] can be reached at
847.884.6632
If you have any further problems please...
contact me,[redacted], at the same number.
I used to be a customer of Schaumburg Honda decades ago when service was - customer is a privilege. That has changed to a customer can be a hassle for us, get the sale done and process the order. But I felt worse than that during this auto transaction. I am a woman, and I felt that tempers were raging - I have no idea why? Pressure me? Sold my new car to save some money and bought a used car from them. The sales person was not the issue. The used car manager - knows everything, does not listen and temperamental. I had a refund coming and I don't know what the aggravation was about - simple thing, a check. Well the check was ----- not coming because I did not realize that money was slid into a used car break down contract. Not service, but break-downs only contract. So if a malfunction happens and the car is not towed or undrivable - useless. That is a lot of money for I am not sure what to call that contract. Service and Maintenance is used very loosely there. I had red faced office workers barking at me and now I really feel it was meant to be intimidation. They let you sit without attending to your questions, sat there 20 minutes, because no one was coming to talk to me. Also the salesman said - oh you have a hole in your muffler, why it is so loud. We have a [redacted] account and you can take it there, let me email you right now. Never got the email. Why I am so angry. Lies. So no, I think Used Car Sales reputation applies right here at this location. Sure they will be steamed to hear or see this review, big surprise. Too much caffeine there.