Schafer Chiropractic

Complaint: [redacted] I am rejecting this response because: I have no way to know if you were actually sending statements or not, but I can attest I only received two, which I paid, and next I know collections was calling Has the collections office been contacted? I’ve also already made a payment to them, so I am not looking to make double payments, especially for an overcharged service already Sincerely, [redacted]

Please look at the attached Statement Summary and Insurance BenefitsWhen my receptionist called *** due to Availity (provider portal) not working, they stated she had a $copayUpon us receiving an EOB from ***, the benefits were obviously differentWhen anyone calls ***, they state up front that this is not a guarantee of paymentNo insurance company guarantees paymentWhen looking at the patient's benefits page, she has a 20% co-insurance which is owed at each visitAs for the claim of not receiving statements, there have been statements sentWe cannot control if the mail gets deliveredWe also have patients sign a financial policy stating they will pay for services that their insurance might not pay forThe financial policy is attached as wellHopefully this helps to clarify the situationOnce again, if the patient would like to resume payments, that is fine with our office

Complaint: ***
I am rejecting this response because: it was not made clear to the patent at any time the insurance deductible had not been met The only times insurance was mentioned was that claims were being submitted to insurance, not that the bills would be more than the $paid up front each visit If patient had known $would be charged each visit, patient would have went elsewhere And the statements stopped coming via mail Would have happily continued sending monthly payments, but how is someone to pay when statements aren’t being mailed, with current balances owed? We called and left a voicemail, but never received any return call
Sincerely,
*** ***

The patient knew she had a deductible that had not been met when she started treatment at our officeHer deductible has to be met before her insurance pays a 20% coinsuranceShe was informed she had not met her deductibleShe did pay payments of $but after that stopped paying her billI'm
fine with the patient making monthly paymentsIf she would like to resume payments then we can restore her credit

Complaint: [redacted]
I am rejecting this response because:
I have no way to know if you were actually sending statements or not, but I can attest I only received two, which I paid, and next I know collections was calling.  Has the collections office been contacted? I’ve also already made a payment to them, so I am not looking to make double payments, especially for an overcharged service already. 
Sincerely,
[redacted]