Scentsy, Inc.

We have been in contact with this customer and let her know that we are working on getting this resolved. She did not follow protocol in the beginning and instead of sending in the damaged warmer herself, she gave it to her consultant. We have contacted the consultant and let her know
that if we do not hear from her this week, her account will be debited for the cost of a new warmer, at that time we will be sending the customer her replacement warmer Best Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The credit was not credited in full it was sent as and posted on the rd.the other credits I can not confirm at this time they have not appeared yet and could possibly be listed in the next 3-days per my financial institution
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They did not tell me that I did not follow protocolI gave my defective and dangerous warmer to my neighbor/consultant however she is the original person it was purchased fromI do not accept this.
Sincerely,
*** ***

We are working with the customer to have the second order returned so that we can issue a refund to her card. If there is anything additional you need, please feel free to contact me.*** ***
*** ***
*** *** *** *** ***

: Verbal agreement with Consultant and Scentsy Scentsy will be offering the equivalent of $in credits and half Price itemsThis is the full rewards the customer would have received had the order been processed correctlyThis will bring the situation to a close. Best Regards,Nancy
M***Legal Assistant | Scentsy, Inc

Complaint: ***
I am rejecting this response because:I have always ordered from rep *** *** (don't know why she says they don't have that its right in the complaint) via *** *** This is how she does 95% of her ordersLook at her *** page, she always says "send me a message of your order"She actually turns her site off so that you can't order, which I am sure you can see, (and that I can have subpoenaed if need be.) So again I will state if SHE is violating YOUR policies, what does that have to do with me? I didn't violate anythingThe fact that you are aiding her in this immoral and ILLEGAL act, is actually appaulingYou would think that a business would not want to associate itself with CRIMINALS and would do everything they could to aid in trying to resolve the issueThe fact that I placed my order in writing, is a written contract, and if you would like to be a co-defendant in a civil case over $then so be it I am not psychic, the only way I would know what was ordered was to be the one that placed the order.
Sincerely,
*** ***

On May 3, we contacted Ms*** and were able to resolve the matter. Ms*** will be refunded as soon as we receive the said warmer back in our facility.Best,Nancy M***Legal Assistant | Scentsy, Inc

Per policies and procedures any time there is a damage claim filed with our company we send an email to the customer asking that they send back the damaged warmer along with the bulb that was in it at the time of the incident *** *** did not produce a bulb with the damaged warmer she sent
in so it is our policy not to replace the warmer, nor do we return damaged warmers to the customers. *** ***
** ***
*** *** *** ***

The incident that happened with *** *** was handled per Scentsy's Policies and Procedures. We are not responsible when our customer's do not get on the correct website to place their orders. Despite this, the customer, Ms*** would have had the opportunity to back out of the
transaction before hitting submit, as the name of the consultant would have been on the page she was ordering from. The product has been shipped and received by the customer. If there had been something that could have been done, the consultant support representative would have taken care of it at the time of the call
Best Regards,
Nancy M***
Legal Assistant

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

This customer is being taken care of. The case manager only received her case yesterday and will be reaching out to her to satisfy her request

The Customer is an independent business person who contracted with Scentsy to sell Scentsy products She was fully advised of the terms of her contract with Scentsy, and she acknowledges she was aware of themShe was given ample notice and opportunity to continue her business without her
account being cancelled, and failed to contact Scentsy proactively or take other measures to prevent her cancellationWe wish her the best and we will welcome her back as a Consultant when she is ready to engage in her Scentsy business.Best Regards,Nancy M***Scentsy, Inc

Complaint: ***I am rejecting this response because:Sincerely,*** ***
The above pictures are PROOF I have the product. It came JUST like this! TOTALLY UNTOUCHED! I want my money backIf not, then you LEAAVE me NO choice, but to take you to court and SUE you for it!!! I NEVER signed ANY contract, VIRTUAL, PHYSCIALLY OR OTHERWISE! PLEASE! THIS IS CAUSING ME UNDUE AMOUNT OF STRESS! JUST GIVE ME MY MONEY BACK!!!!! PLEASE!!!!!!!!!

Complaint: ***
I am rejecting this response because: First off I submitted my Revdex.com request on 3/6/19, you stated two weeks for a replacement which would be 3/20/20162nd the back of your Scentsy order form *** states Lifetime replacement warranty - Scentsy products come with a lifetime replacement warranty for manufacturing defectsIf your product is damaged in shipping for scentsy has a manufacturing defect, or an electrical issue it may be returned with no limitation on time, to your Independent Consultant for repair or replacement. Sincerely,
*** ***

Please let Ms*** know, that we do not receive orders from ** ***. Until we have the name of the consultant she ordered from, along with the order number and the amount, as well as how she paid, we are unable to process this complaint.Best Regards,Nancy M***Legal Assistant |
Scentsy, Inc.***

Ms*** did not contact Scentsy until 3/7/and did not provide any of the shipping details. We have not received her kit back and urge her to call and give us the tracking information so we can keep watch for the kit. This has not been going on for two months, it has only been a
few days.Also, she probably sent it back to Lexington, KY and that will slow things down as she did not send it back to the corporate offices. If she would like, she can call my direct line at *** and I will be happy to speak to her. Best Regards,Nancy M***Legal Assistant | Scentsy, Inc

This customer is asking us to change our policies for them, which we will not do. I'm not sure what we could do to make her happy. She signed an agreement which included knowing what our policies and procedures were, including what the sales expectations were.Best Regards,Nancy
M***Legal Assistant | Scentsy, Inc

This customer was years old at the time she enrolledWhen she enrolled, she represented to us that she was “of the legal age of majority in your province of residence,” and based on her representation she was allowed to purchase Scentsy productWhen Scentsy learned that the customer was not of
legal age in New Brunswick, Canada, Scentsy cancelled her Consultant accountScentsy has offered to refund her the cost of the product she purchased, in exchange for re return of the product. Nancy M***Legal Assistant | Scentsy, Inc

As we have previously stated we will need to see photos of all transactions the customer has. Also the consultant who has been named is not in our file base. With a photo of the order placed we will be may be able to get an order number. Without proper documentation/receipts/proof of purchase, there is no way to look this transaction up. We will reach out to our employee for more information also
Best,
Nancy M***
Legal Assistant | Scentsy, Inc

Complaint: ***
I am rejecting this response because: again not my fault you have reps going rogueSo guess I will just have to take legal action over $Because I am not being punished just because you all can't keep your reps in lineAnd apparently you think it's ok for them to commit theft so smh whatever I will take legal action then as now it is actually $as she has my order and the order I gave herAnd sorry that you all aren't smart enough to decipher the messagesI sent them to people that can understand them just fineSo it's obviously just youAnd now it's obvious you are being rude and nasty because of my employerso that is discrimination which will also be addressed via legal action
Sincerely,
*** ***