August 29, 2017To: Revdex.com Rutherford Lane Ste 100Austin, TX 78754From: Red River Ranch [redacted] *** [redacted] ***RE: Case # [redacted] To Whom It May Concern, This letter is in response to Ms***’s complaint and her statement In regards to her accusation of being falsely charged for carpet, is not accurateAfter looking over Ms***’s file, I do not show any work orders placed regarding flooringAfter cross referencing her Inventory and Condition Form, she did not document anything regarding the carpet being damaged at the time she took possessionThese charges are accurate and will remain as isRegarding her statement of retaliation is falseWe never retaliate against residents for any reasonWe simply had to replace flooring due to heavy red stains throughout, the painter had to conduct a full paint job and we had to install an ozone machine to remove smoke odor from the apartmentWe conduct our move out statements strictly going off of the Lease Contract and cross referencing the Inventory and Condition form and will continue to do soAll of these items charged were documented, photographed, and are accurateIn regards to her credit report we notified Ms [redacted] of these charges not just once but twice and she failed to pay off balance, make payment arrangements or challenge or inquire about the chargesSince she failed to respond, her account has been turned over to our collection agencySincerely, [redacted] ***Property Manager
August 29, 2017To: Revdex.com Rutherford Lane Ste 100Austin, TX 78754From: Red River Ranch [redacted] *** [redacted] ***RE: Case # [redacted] To Whom It May Concern, This letter is in response to Ms***’s complaint and her statement In regards to her accusation of being falsely charged for carpet, is not accurateAfter looking over Ms***’s file, I do not show any work orders placed regarding flooringAfter cross referencing her Inventory and Condition Form, she did not document anything regarding the carpet being damaged at the time she took possessionThese charges are accurate and will remain as isRegarding her statement of retaliation is falseWe never retaliate against residents for any reasonWe simply had to replace flooring due to heavy red stains throughout, the painter had to conduct a full paint job and we had to install an ozone machine to remove smoke odor from the apartmentWe conduct our move out statements strictly going off of the Lease Contract and cross referencing the Inventory and Condition form and will continue to do soAll of these items charged were documented, photographed, and are accurateIn regards to her credit report we notified Ms [redacted] of these charges not just once but twice and she failed to pay off balance, make payment arrangements or challenge or inquire about the chargesSince she failed to respond, her account has been turned over to our collection agencySincerely, [redacted] ***Property Manager