Scentmatchers.com

I have been trying to find the original Victoria's Secret perfume for years When I find it the cost is prohibitive, plus I feel that it is so old that it isn't worth the price I was playing around on the internet and ran across Scentmatchers I read a lot of the reviews and the company's return policy I felt that it was worth the financial risk since they offer a day satisfaction guarantee I waited with baited breath and truly a sense of excitement that I might be reunited with my all time favorite fragrance Let me tell you, I couldn't be any happier with my decision! I LOVE the fragrance!! I actually have a bottle of the original spray oil The new product is an exact match! I wore it the other night and it was wonderful! It lasted just as long on my body as the original The fragrance brought back many wonderful memories! I will be ordering my second bottle very soon! Thanks Scentmatchers!!!

Unfortunately, Scentmatchers was not able to reproduce the Freesia by Crabtree and Evelyn I had orderedHowever, I want to point out the ethics of the companySusan not only offered me to make a second bottle, at no cost to me, but also reimbursed me the total amount of the bottle plus its shipping and handlingShe was always helpful and fast to answer all my questionsI regret not being able to have what I wanted because the people who run the company are to trust and tried to go the extra mile to please me

I had purchased perfumeIt did not resemble the perfume orderedI have contacted the company on several occasions, since my orderNo reply
Purchase date, approximately 3/14/My account was charged $on 3/14/Received bottle on 4/1/Sent e-mail to company on 4/3/and replied on 4/4/"Hello ***,Thank you for contacting usWe are very sorry if our reproduction did not completely live up to your expectationsOur scent experts gave it their best shot from the sample they could obtainPlease let us know how we may assist you furtherYou can keep the product, and we'll refund you whatever you think is rightIf you want a full refund (excluding shipping cost), we will do that! If you like the fragrance enough to still wear it or give it as a gift, perhaps you want a $refundWe can do that tooIf it matters to you, we have about $into making and delivering your orderWe cannot reuse the product if you return it, so please just let us know the amount we sh

AAA for customer service, for product quality and a friendly, helpful staff

Both bottles were crushed, very poor box for delivery
The bottles were crushed for my boottles of OP Blend There was no order number or dateIt was charged to my American ExpressI want this perfume, but if you do not contact me by June 29th I will have it taken off my charge cardPlease take care of this problemI really like this product and want to be able to order from you in the future The packing of these bottles was very badI have ordered from you before and they have always come in a sturdy box, not this time

I ordered a fragrance that was supposed to at least be SIMILAR to another product that I am VERY familiar with (been using the real deal since 2000, a
On August 12, 2018, I placed an order with ScentmatchersPayPal transaction ID: ***, $plus $shippingI received the product on either August or (I don't have the email in my sent box anymore)Upon opening the box, I could already smell the fragrance that I purchased, but it was absolutely nothing like the product that they claim to reproduce
I emailed Scentmatchers customer service and requested a refundThey clearly were creating this product with no point of referenceIt was nothing at all like the original scent - Gap OM, which I have been wearing since I first discovered in on a church trip in South Carolina - I was then and am now For almost decades I have worn this scent
Scentmatchers replied and refused to provide a refund for the productI disputed the purchase through Pay

The whole thing screams scam, product is nothing as described, smells disgusting and not anything like what I wanted
purchased 8/11/online, rec'd 8/25/16, emailed 8/25/16, my card used to purchase was canceled by my bank per fraud charges 8/24/

Purchased a perfume that smelled horribleThey sent me another one and it smelled even worseThey provided horrendous perfumes with no refund
On Sun, Dec 2018, at 11:PM,*** ***
You received a new message from your online store's contact form
Name:
*** ***
Email:***
Body:
Hi there My name is***I recently made a purchase from your website as a Christmas giftIt was the dazzling silver perfumeMy mother was very disappointed since she believes it smells nothing like the originalShe said it isn't even a pleasant smellI was disappointed as well when she said thisI was hoping there was something that could be done about this since now the gift I bought is useless Hoping to hear from you soon Thanks,***
They offered to send me any other perfumeI chose a different oneI received it January 12thI sent them this email the next day after opening it
"Hello
I

*** had refused to send me what I ordered and paid for
I ordered three bottles of perfume on Oct 4th 2017, $each bottleTo date I have rec'd nothing, despite paying $& being charged three separate delivery charges
I asked on Oct 21st where my package was and rec'd a reply on Oct24th that it would be sent the following week
It is now November 7th and it clear they never had any intention of sending me what I ordered and paid for

I had a positive experience with this company They emailed updates of when they received order, when they had found the match and when order would ship When order shipped I received another email The product arrived in good shape and was attractively presented The scent was not a match, but I feel it was due to my scent being discontinued in the 60's and was not a department store grade The perfume they sent was very pretty and I will enjoy it, even though it wasn't a match I will see if they can match from a sample I have on hand

Scentmatchers website says that fragrance will be "nearly identical" to the original scentIt's not even close and they refuse to refund $
Order #*** placed on 8-10-for Total including shipping of $ Order received 8-21- I e-mailed that day to say it was awful and it is advertising to say it would be "nearly identical"Refund policy states no refunds but they will send up to more bottles to get it rightI have two old bottles I kept, so I know exactly what it should smell like The one they sent smells awful and they are very unlikely to get it right if they try againThey responded the same day and refused to refundI e-mailed again 8-22-and requested a refund againI said it seems like it would be cheaper to send a refund than to send me more bottles They did not respond I tried calling Customer Service several times on 8-23-18, but no one answers the phoneI left a message, but did not get a responseI tried calling again today(8-24-

I am very satisfied with the service this company provided I received my perfume in a timely manner and it smelled similar to what I had requested(*** ***) The company kept me updated via e-mail where they were in the process of making it and when to expect it I would use this company again if I needed their services