SCD Services

Review: Someone from SCD Services/Warehouse Service Center contacted an employee of [redacted] and told her that they were our supplier of Xerox toner. They asked her if she needed toner and she told them yes. She thought this was someone from Xerox calling her to see if she needed toner. We have a contract with Xerox and do not pay for our toner, it is included at no charge with our lease agreement with Xerox. The employee did not know that. This employee is not an authorized agent of the hospital to make purchases. Only someone from our Purchasing department can place orders.Desired Settlement: I would like to return the toner and be credited for the open invoice for $555.45

Business

Response:

SCD SERVICES, INC

1611-A Melrose #335

Vista, CA 92081

[email protected]

July 22, 2013

Revdex.com of San Diego

5050 Murphy Canyon, Ste. 110

San Diego, CA 92123

RE: 9616487

Dear [redacted]:

Upon investigation, we contacted our vendor and found they had already been in Contact with the consumer. Supplies are being returned and the bill voided. SCD

Services, lnc. provides shipping and billing services and does NOT solicit consumers.

Our vendor denies these allegations and has a signed confirmation that was faxed to them when the order was placed. They have agreed to add consumer to their Do

Not Sell List.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The soliciating was done by Warehouse Service Center, Inc. then SCD Services shipped the toner. We did not contact them. As long as the hospital is credited in full and the companies never contact us again, I will accept this settlement.

Regards,

Review: We have tried to contact this business at the minimum 8 times. No one ever answers the phone, it's just an answering machine so we can't ever talk to anyone. All we are wanting is a receipt or an invoice showing exactly what we paid for when we paid with our company credit card. We have faxed and called and left messages and no one has made an attempt to try to call us back or even fax us what we have requested on the answering machine.Desired Settlement: We just want a receipt or an invoice or something showing what we paid for. Preferably something with an invoice number so we can make sure it was something that wasn't previously paid for; or something that has a date that the item was ordered.

Business

Response:

[redacted]

July 1, 2013

Revdex.com of San Diego

RE:[redacted]

To Whom It May Concern:

Warehouse Service Center Inc

follows strict verification procedures prior to

shipment of any merchandise.

After investigation, we deny any wrongdoing. The

order was placed in writing

prior to shipment of merchandise. It was also verified

verbally by our verification

department. Whereas it was explained that this was not

subject to return our vendor has

accepted the merchandise back at it's facility, and

the bill has been voided .. We

will refrain from contacting this consumer in the

future.

Sincerely,

Customer Service