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Scandinavien Airlines System

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Scandinavien Airlines System Reviews (7)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

check in time for flight from Newark to [redacted] is minutesCustomer arrived at the check in counter minutes before the flight departureHe was denied boarding as he arrived too late for our staff to check him in, get his bags to the aircraft and go through security in time to make the flightHe was charged a change fee (according to the fare rules of his ticket)he is asking for that to be refundedWe have responded to the customer that no refund will be granted as he was not at the check in counter in time for his flight

This is to advise you that we have contacted Mr.*** regarding his complaint and will settle the matter with him directly

I am rejecting this response because: we were at the ticket counter by the deadline but were made to wait because there was only one attendant on dutyDespite being made to wait we still would have had minutes to clear security and get to the gateThe customer service attendant on duty was unwilling to attempt to take our luggageShe began speaking to another staff person on the phone in another language about someone having cancelled our seatsWe dispute the claim that we did not arrive early enoughWe were there but were made to wait an unusual length of time

check in time for flight from Newark to *** is minutesCustomer arrived at the check in counter minutes before the flight departureHe was denied boarding as he arrived too late for our staff to check him in, get his bags to the aircraft and go
through security in time to make the flightHe was charged a change fee (according to the fare rules of his ticket)he is asking for that to be refundedWe have responded to the customer that no refund will be granted as he was not at the check in counter in time for his flight

check in time for flight from Newark to [redacted] is 90 minutes. Customer arrived at the check in counter 55 minutes before the flight departure. He was denied boarding as he arrived too late for our staff to check him in, get his bags to the aircraft and go through security in time to make the...

flight. He was charged a change fee (according to the fare rules of his ticket). he is asking for that to be refunded. We have responded to the customer that no refund will be granted as he was not at the check in counter in time for his flight.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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