Scandia

We purchased Vip bracelets through scandia for my sons birthday, for 7 children and 1 Adult. We got there at 430 pm and about 8 pm there were people dressed up in scary costumes for their halloween thing I guess they do, that came out of no where, these people dressed up as really scary characters were going into bathrooms scaring kids as they were using the restroom and the children urinated on themselves, my son seen this and these goblins came up and were putting their hands on 2 of my kids face and even grabbed my sons ear after I releatedly told him not to scare my son, they were even going up to infants scaring them. We were never notified from the receptionist that they were doing this and my kids and nieces who were there with me are not allowed to see things like this and are terribly afraid. All 7 of the children 5 of my children and 2 were my neices left screaming and crying, they went to bed with nightmares the next few nights and I asked Scandia 3 times for a refund for my money but all they want to offer are tickets to go back, I will not ever visit this place again, and I paid 160 dollars for these passes for only 4 hours and we left early our kids terrified and it ruined my sons bday. The govkins put their hands on my children and it is very rude, and unprofessionsl, never in my life have I had this happen to me, where they put hands on people . I seen many others children leaving crying really bad, and they said it was on the website, I seen haunted house but the actual park had a place for these so called haunted houses they were mazes, no where on the wensite did it say the actual park itself turns into a fright fest and the goblins were going to be scaring little children...