To Whom it May Concern: Since this complaint was submitted, I have been in communication with Mr [redacted] and Ms [redacted] regarding their concernsUnfortunately, regardless of what a previous manager may have said, verbal agreements do not override the valid month lease contract that was signed by Mr [redacted] & Ms [redacted] As our lease states: “This Lease Agreement and Attachments constitute the entire agreement between the Landlord and the ResidentThe Landlord has made no verbal agreements or written agreements that are not contained within this Lease Agreement NO modifications to this Lease Agreement nor verbal agreement during the term of the lease shall be binding, unless they are in writing and signed by the Landlord and Resident...” Ms [redacted] contacted our office on 10/13/16, and stated that she will be in tomorrow to pay the required $ termination fee We have also since leased their previous apartment which is now pending mo10/21/ If the future resident moves in as scheduled, Mr [redacted] & Ms [redacted] will receive a credit for pro-rated days of October’s rent that was paid 10/1/16, and they will also not be responsible for November’s rent Upon paying the required termination fee of $1408, they will be in compliance with their lease agreementWe feel that because we were able to release their apartment quickly, the potential refund of any overlapping rent is a fair resolution to their concerns Regards, Hannah C***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your response, as advised to Sabrina M [redacted] on July 2, via email regarding the “Notice is hereby given of your right to be present during inspection of dwelling upon vacatingResident must submit a request to management, in writing, of your desire to be presentManagement will provide a time and date that shall be within 72-hours of resident vacating" I have responded “Thank you for your response, the above portion that you have highlighted that you have advised is policy and below stated is listed in the lease but did not provide a screen shoot of my lease along with the email, could you please indicate where you read that portion of the move out policy at? Per conversation on June 27, with Jamie, the move out is a courtesy and is not a policy so I would just like to know where this policy is located and like to know why I was not aware when I provided my day vacate letter via email and mail that I could have not been provided the courtesy of this information." As you did state Jamie, that it was a courtesy, but it is being advised that this policy is notated in the lease but both Sabrina did not provide a screenshot of the lease as she did with the rest of the sections as you have done with the below itemsAs I have stated, I do have a copy of the lease and do not need a copyIf I was advised of the above information, such as the 72-hour policy when I provided my day vacate letter and when I wanted to do the walk through, Nikki could have provided this information but again, the conversation that took place was “We are having a Resident Party so please just drop off the keys and forwarding address” as I stated I had a full day to do the following items that you advised such as carpet cleaning and also since you stated I could have just applied primer over the paint, this conversation to date would not be taking place We are still having this conversation due to the lack of communication your office has had with me, yet Taryn was the only one able to leave numerous of calls, emails and letters regarding lease and my eRenter insurance yet nothing regarding this policy that is still up in the air and notated nowhere Regards, [redacted]
To Whom it May Concern:
Since this complaint was submitted, both my regional manager and myself have communicated with Mr***
regarding his concernsWe have scheduled an outside contractor to complete the tub glazing repair, that the resident requested, this Friday, 8/5/Upon completion of this service, I believe all concerns by Mr*** have been addressed.
Regards,
Hannah C***
All of the policies that are being refuted are clearly noted in our lease agreement, which is a legal, binding document. If necessary I can provide a copy of the lease.Times New Roman", "serif"'>
In regards to the move out inspection a written request to us to be present during your move out a minimum of hours prior to your vacate day; therefore, we are not obligated to complete the inspection with you. You admitted below that you called on at 5:p.mto verbally request the move out inspection; minutes prior to the end of our business day and only hours prior to your move out.
Regarding the painting expenses, paragraph of the lease indicates that the apartment must be returned in the same condition as when you took occupancy. You did not adhere to those terms, therefore, you were charged for the paintingIf necessary pictures can be provide
Regarding your claim that the office made verbal promises; please note that on the 2nd to last page of your lease agreement explains that no verbal or written agreements have been or will be made by the Landlord
All of the policies being refuted are clearly noted in our lease agreement, which is a legal, binding document. If you wish to have a copy of the lease, please let us know and we will be happy to provide it to you
Jamie ***, C.A.M| Community Manager
Phone: (317) 842-| Fax: (317) 842- [email protected] | www.scandiaapartments.info
To Whom it May Concern:
Since this complaint was submitted, I have been in communication with Mr. [redacted] and Ms....
[redacted] regarding their concerns. Unfortunately, regardless of what a previous manager may have said, verbal agreements do not override the valid 12 month lease contract that was signed by Mr. [redacted] & Ms. [redacted].
As our lease states: “This Lease Agreement and Attachments constitute the entire agreement between the Landlord and the Resident. The Landlord has made no verbal agreements or written agreements that are not contained within this Lease Agreement. NO modifications to this Lease Agreement nor verbal agreement during the term of the lease shall be binding, unless they are in writing and signed by the Landlord and Resident...”
Ms. [redacted] contacted our office on 10/13/16, and stated that she will be in tomorrow to pay the required $ termination fee. We have also since leased their previous apartment which is now pending move-in 10/21/16. If the future resident moves in as scheduled, Mr. [redacted] & Ms. [redacted] will receive a credit for 10 pro-rated days of October’s rent that was paid 10/1/16, and they will also not be responsible for November’s rent. Upon paying the required termination fee of $1408, they will be in compliance with their lease agreement. We feel that because we were able to release their apartment quickly, the potential refund of any overlapping rent is a fair resolution to their concerns.
Regards,
Hannah C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response, as advised to Sabrina M[redacted] on July 2, 2014 via email regarding the “Notice is hereby given of your right to be present during inspection of dwelling upon vacating. Resident must submit a request to management, in writing, of your desire to be present. Management will provide a time and date that shall be within 72-hours of resident vacating. "
I have responded “Thank you for your response, the above portion that you have highlighted that you have advised is policy and below stated is listed in the lease but did not provide a screen shoot of my lease along with the email, could you please indicate where you read that portion of the move out policy at? Per conversation on June 27, 2014 with Jamie, the move out is a courtesy and is not a policy so I would just like to know where this policy is located and like to know why I was not aware when I provided my 60 day vacate letter via email and mail that I could have not been provided the courtesy of this information."
As you did state Jamie, that it was a courtesy, but it is being advised that this policy is notated in the lease but both Sabrina did not provide a screenshot of the lease as she did with the rest of the sections as you have done with the below items. As I have stated, I do have a copy of the lease and do not need a copy. If I was advised of the above information, such as the 72-hour policy when I provided my 60 day vacate letter and when I wanted to do the walk through, Nikki could have provided this information but again, the conversation that took place was “We are having a Resident Party so please just drop off the keys and forwarding address” as I stated I had a full day to do the following items that you advised such as carpet cleaning and also since you stated I could have just applied primer over the paint, this conversation to date would not be taking place.
We are still having this conversation due to the lack of communication your office has had with me, yet Taryn was the only one able to leave numerous of calls, emails and letters regarding lease and my eRenter insurance yet nothing regarding this policy that is still up in the air and notated nowhere.
Regards,
[redacted]
To Whom it May Concern: Since this complaint was submitted, I have been in communication with Mr [redacted] and Ms [redacted] regarding their concernsUnfortunately, regardless of what a previous manager may have said, verbal agreements do not override the valid month lease contract that was signed by Mr [redacted] & Ms [redacted] As our lease states: “This Lease Agreement and Attachments constitute the entire agreement between the Landlord and the ResidentThe Landlord has made no verbal agreements or written agreements that are not contained within this Lease Agreement NO modifications to this Lease Agreement nor verbal agreement during the term of the lease shall be binding, unless they are in writing and signed by the Landlord and Resident...” Ms [redacted] contacted our office on 10/13/16, and stated that she will be in tomorrow to pay the required $ termination fee We have also since leased their previous apartment which is now pending mo10/21/ If the future resident moves in as scheduled, Mr [redacted] & Ms [redacted] will receive a credit for pro-rated days of October’s rent that was paid 10/1/16, and they will also not be responsible for November’s rent Upon paying the required termination fee of $1408, they will be in compliance with their lease agreementWe feel that because we were able to release their apartment quickly, the potential refund of any overlapping rent is a fair resolution to their concerns Regards, Hannah C***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your response, as advised to Sabrina M [redacted] on July 2, via email regarding the “Notice is hereby given of your right to be present during inspection of dwelling upon vacatingResident must submit a request to management, in writing, of your desire to be presentManagement will provide a time and date that shall be within 72-hours of resident vacating" I have responded “Thank you for your response, the above portion that you have highlighted that you have advised is policy and below stated is listed in the lease but did not provide a screen shoot of my lease along with the email, could you please indicate where you read that portion of the move out policy at? Per conversation on June 27, with Jamie, the move out is a courtesy and is not a policy so I would just like to know where this policy is located and like to know why I was not aware when I provided my day vacate letter via email and mail that I could have not been provided the courtesy of this information." As you did state Jamie, that it was a courtesy, but it is being advised that this policy is notated in the lease but both Sabrina did not provide a screenshot of the lease as she did with the rest of the sections as you have done with the below itemsAs I have stated, I do have a copy of the lease and do not need a copyIf I was advised of the above information, such as the 72-hour policy when I provided my day vacate letter and when I wanted to do the walk through, Nikki could have provided this information but again, the conversation that took place was “We are having a Resident Party so please just drop off the keys and forwarding address” as I stated I had a full day to do the following items that you advised such as carpet cleaning and also since you stated I could have just applied primer over the paint, this conversation to date would not be taking place We are still having this conversation due to the lack of communication your office has had with me, yet Taryn was the only one able to leave numerous of calls, emails and letters regarding lease and my eRenter insurance yet nothing regarding this policy that is still up in the air and notated nowhere Regards, [redacted]
To Whom it May Concern:
Since this complaint was submitted, both my regional manager and myself have communicated with Mr***
regarding his concernsWe have scheduled an outside contractor to complete the tub glazing repair, that the resident requested, this Friday, 8/5/Upon completion of this service, I believe all concerns by Mr*** have been addressed.
Regards,
Hannah C***
All of the policies that are being refuted are clearly noted in our lease agreement, which is a legal, binding document. If necessary I can provide a copy of the lease.Times New Roman", "serif"'>
In regards to the move out inspection a written request to us to be present during your move out a minimum of hours prior to your vacate day; therefore, we are not obligated to complete the inspection with you. You admitted below that you called on at 5:p.mto verbally request the move out inspection; minutes prior to the end of our business day and only hours prior to your move out.
Regarding the painting expenses, paragraph of the lease indicates that the apartment must be returned in the same condition as when you took occupancy. You did not adhere to those terms, therefore, you were charged for the paintingIf necessary pictures can be provide
Regarding your claim that the office made verbal promises; please note that on the 2nd to last page of your lease agreement explains that no verbal or written agreements have been or will be made by the Landlord
All of the policies being refuted are clearly noted in our lease agreement, which is a legal, binding document. If you wish to have a copy of the lease, please let us know and we will be happy to provide it to you
Jamie ***, C.A.M| Community Manager
Phone: (317) 842-| Fax: (317) 842-
[email protected] | www.scandiaapartments.info
To Whom it May Concern:
Since this complaint was submitted, I have been in communication with Mr. [redacted] and Ms....
[redacted] regarding their concerns. Unfortunately, regardless of what a previous manager may have said, verbal agreements do not override the valid 12 month lease contract that was signed by Mr. [redacted] & Ms. [redacted].
As our lease states: “This Lease Agreement and Attachments constitute the entire agreement between the Landlord and the Resident. The Landlord has made no verbal agreements or written agreements that are not contained within this Lease Agreement. NO modifications to this Lease Agreement nor verbal agreement during the term of the lease shall be binding, unless they are in writing and signed by the Landlord and Resident...”
Ms. [redacted] contacted our office on 10/13/16, and stated that she will be in tomorrow to pay the required $ termination fee. We have also since leased their previous apartment which is now pending move-in 10/21/16. If the future resident moves in as scheduled, Mr. [redacted] & Ms. [redacted] will receive a credit for 10 pro-rated days of October’s rent that was paid 10/1/16, and they will also not be responsible for November’s rent. Upon paying the required termination fee of $1408, they will be in compliance with their lease agreement. We feel that because we were able to release their apartment quickly, the potential refund of any overlapping rent is a fair resolution to their concerns.
Regards,
Hannah C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response, as advised to Sabrina M[redacted] on July 2, 2014 via email regarding the “Notice is hereby given of your right to be present during inspection of dwelling upon vacating. Resident must submit a request to management, in writing, of your desire to be present. Management will provide a time and date that shall be within 72-hours of resident vacating. "
I have responded “Thank you for your response, the above portion that you have highlighted that you have advised is policy and below stated is listed in the lease but did not provide a screen shoot of my lease along with the email, could you please indicate where you read that portion of the move out policy at? Per conversation on June 27, 2014 with Jamie, the move out is a courtesy and is not a policy so I would just like to know where this policy is located and like to know why I was not aware when I provided my 60 day vacate letter via email and mail that I could have not been provided the courtesy of this information."
As you did state Jamie, that it was a courtesy, but it is being advised that this policy is notated in the lease but both Sabrina did not provide a screenshot of the lease as she did with the rest of the sections as you have done with the below items. As I have stated, I do have a copy of the lease and do not need a copy. If I was advised of the above information, such as the 72-hour policy when I provided my 60 day vacate letter and when I wanted to do the walk through, Nikki could have provided this information but again, the conversation that took place was “We are having a Resident Party so please just drop off the keys and forwarding address” as I stated I had a full day to do the following items that you advised such as carpet cleaning and also since you stated I could have just applied primer over the paint, this conversation to date would not be taking place.
We are still having this conversation due to the lack of communication your office has had with me, yet Taryn was the only one able to leave numerous of calls, emails and letters regarding lease and my eRenter insurance yet nothing regarding this policy that is still up in the air and notated nowhere.
Regards,
[redacted]