Scalise Marine, Inc.

We have reviewed Ms***’s complaintWe discovered it was our fault that her maintenance fees were raisedWe will refund the increase and we will make sure that this does not reoccur in the futureThis was an administrative error on our part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I rejected the response from Wally World but inadvertently proceeded without explaining why I reject I have telephone records of dates when we called Wally World and a copy of the check that they cashed The dates that we called them was actually the first week of August We wrote the check, letter of cancellation on August 12th I called them Dec My sister spoke to them on January 20th explaining that she called to get information on how to cancel and did what they told her to do The lady then asked if she received a cancellation contract My sister said no, she responded then its not cancelled We are not responsible for them not doing their jobs We did exactly what we were told to do Basically the have given response and this is one of the reasons why we cancelled They were not upfront from the beginning and did not divulge all the information.
Regards,
*** *** *** ***

Thank you for your correspondenceWe have reviewed the complaint filed by the consumer and reviewed the phone call between him and our company when he called inFirst, the promotional mail received by the consumer does not state that they have won a Ford pick-up, but rather that there are four
different items and they may be entitled to one? Second, the consumer did not qualify for this offer as his self-reported retiree household income is below the amount that is listed in the details of the promotion that were included with the mailing the consumer receivedThank you

We have carefully reviewed our records of all phone calls and letters from the ***We have no record of them speaking to anyone at our company about cancelling their accountNo one at our resorts have the authority to cancel a membershipThat would have been referred to member servicesThat
did not happen with the *** In fact, they refused to speak with Member ServicesWe will continue to collect the fees that are contractually due from the *** *lease have them call Member Services a* *** to work out a solution to catch up back payments

[A default letter is provided here which
indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution is as best as I am going to getThis reply does not answer why the Wally world staff repeatedly hung up the phone on me despite me being professional while trying to address their staff failures in customer service as well as improperly withdrawing money from my account that they were not authorized to doThank you Revdex.com
*** ***

We have reviewed your file and we have decided to cancel your contract? Your conversation with ***? was recorded and it was not as you described? We appreciate you wanting to cancel your contract but we feel that your phone experience was greatly exaggerated? Please sign the
attached release and we will release you from the contract

We find nothing in our records that matches the claims made by the ***However, they are clearly dissatisfied with their membership and we will cancel their membership if the sign the attached release