Scales N Tails

We stand behind each and every animal we sell, and as such would be happy to work with this customer to resolve the issue. However, we will need more information so we can look into exactly what happened to this Bearded Dragon. There are a number of reasons why a Bearded Dragon would be lethargic...

with no appetite, and as it does not sound like this animal was taken to a veterinarian, we are not just going to assume it was infected at the time of sale. I'd like to request a copy of the original purchase receipt so we can look into which employee helped this customer, and determine which, if any, care supplies were also purchased at that time. Also, if the customer can tell us anything about who she spoke with when she followed up on the issue on 10/12/17, and 11/19/17, and what the proposed resolutions were at those times. Should we determine that this was indeed an unhealthy animal, or that the customer was not properly educated on Bearded Dragon care, we will happily provide her with a healthy replacement.  On a side note, we go to great lengths to provide every animal that comes through our stores with the best possible care. All of our locations have close relationships with local veterinarians, and are routinely inspected by local Animal Control and USDA Inspectors. We certainly do have animals get sick from time to time, but we will always try to get them the treatment they need immediately, and would never knowingly sell an unhealthy animal to a customer. We also offer a 72 hour good healthy guarantee, and will always refund or replace any animal that exhibits any signs of sickness shortly after being taken home.