Scag Power Equipment

I bought this machine new late October of 2019 for use next year. I've always wanted this model due to a lower center of gravity. One of my jobs has a long bank and it always made me cringe. I traded my Cheetah in on this bigger beast, but I was reluctant at first. The Cheetah was a real workhorse but I needed more horsepower, and the lower profile turf tiger. The Cheetah had an air cooled 27 hp Kawasaki engine, and always performed very well.

The turf tiger II has the liquid cooled 31 hp Kawasaki engine, which is OK, but more maintenance. Believe it or not I do not even have 25 hours on the engine yet due to a wet spring and cold weather. If the few times I've cut some lawns, I'm thinking I had in the shop more than cutting grass! For some reason, this machine has two issues with the engine, maybe partly the mower itself. For a spell, I had throttle problems where engine would go up and down on rpms! I think that may be gone now, who knows!

Now for the big one, a noisy shaking and rattling around the engine area! Wow, I mean every thing wants to shake. Panel areas, hydro motors, with connecting rods, front engine radiator screen, and other engine parts. I already had a hydro motor replaced, they thought was defective, but no deal. This rattling/shaking is more noticeable after mowing for awhile. I'll take a break to grab a drink, head for truck, throttle down, disengage blades, and start to see and hear the annoying sounds. Yes, sometimes this nonsense kicks in at other times. Of course, it's not noticeable when full throttle mowing!
I surely thought top of the line also means the best quality. I truly miss my Cheetah!

On 5-3-19 I purchased a scag Turf Tiger ll. After one use I had multiple problems and found myself dealing directly with Mike B. (Local warranty Rep. Texas area). The dealer I purchased the unit from expressed design issues beyond there scope and put me directly in touch with Scag. These issues have not been completely resolve to date and will not be resolved by Scag and Mike B. per Mike B. and now I am forced to take matters into my own hands. My unit had defective parts and design application issues. I will be producing videos soon to document and expose these defects in the hopes that future consumers are educated before spending $19,000 on this mower. Its worth noting that in my case scag or Mike B. clearly did not stand behind there product.

scag Cheetah mower sucks, always having to replace mower engage switch, sometimes 4 time a summer, piece of crap. had it service each year for the same thing, piece of crap, don't waist your money on this piece of crap! had issues from the first year with losing power, other electrical besides, never had a year yet with some issue!

I purchased a new cheetah from my local dealer thinking they were top of the line. I currently have a 20 year old toro that has 900 hours on it, and an Exmark that has 300. I bought the scag to replace the tired toro. I use the mowers for residential use only. Upon receiving my new scag I noticed it did not have much power but figured it just needed to be broke in. The second season it just continued to get worse. I took it back to dealer and they confirmed it had a power issue but did not know the why. The mower sat at the dealer the entire season,( luckily I had the old trusty toro). Finally after repeated calls they replaced the engine and received the mower in the late fall. The mower sits in a temperature controlled building all year,(except when at the dealer in which it sat outside all summer) when I went to start it this season to change the break in oil and do the yearly maintenance I now have a service engine light. I contacted scag and received a call from the service rep who informed me that I need to trailer it back to the dealer for diagnostic and it is now out of warranty. So now I am about to be without my new mower another start to the season. I will remind you that the mower now only has 76 hours and on its second engine,(a mower that I paid 11000 dollars for). If I needed this mower for my business I would be seriously broke. If Scag would such and behind there mower and customers I would not be posting this, but I feel I have taken all of the proper steps and have got nothing in return

bought a scag turf tiger 2 it now has 90 hours on it taken back to dealer twice for gear box noise they said they replaced it the first time. still making noise. Second time they contacted factory and was told it was a normal noise. this noise drives me crazy , have to wear ear plugs so not to get a headache. can anybody out there tell me if this is a normal sound for the turf tiger. frustrated in Missouri

Review: On 3/26/2015 I purchased the SCAG Liberty Z mower. From the beginning I have had issues with this mower. It would lose power and almost die out after using it for about 30 minutes. I called the dealership and they suggested some things to watch for the next time I mowed. Needless to say they picked up the mower and thought they had corrected the issue. Once it is returned about 45 minutes into mowing the issues start again. I call the dealer again to service the mower. After they return it the mower, I go to mow my yard and it completely dies this time. I end up having to push it to my driveway. At this point, I request a replacement mower. The dealership states that SCAG would have to replace the mower. After speaking with [redacted], they inform me "these things happen" but SCAG will not replace my mower, If I want a replacement the dealership will have to replace it. The dealership returned the mower today (5/18/2015) with 9.7 hours on it. I would be lucky to have actually used it for 4. The other time has been where they have worked on the mower to fix the issue(s). To compensate me for the lost time and frustration, SCAG offered me $100 store credit at the dealership I purchased the mower. This does not cover the wear and tear on the mower from service, the gas wasted when servicing the mower, or my time trying to get the mower to work to mow my yard.Desired Settlement: At this point, I would like a refund. I do not want a product that SCAG will not stand behind and then tell me "these things happen" and expect me to eat the lost time and frustration of dealing with their faulty product.

Business

Response:

Mr. [redacted] mower was repaired under warranty and is fully operable. It was an electrical issue, (loose fuse block), that was difficult to diagnose but it was found by our dealer and corrected. It is our understanding that the dealer also provided pick-up and delivery service and a loaner mower while his mower was out of service. Mr. [redacted] did not contact Scag directly, he worked through the dealer and distributor which is the correct procedure. We regret that he is dissatisfied with the service provided, but the mower was repaired in accordance with our warranty procedure and the Scag distributor did also offer an in store credit. A refund or replacement will not be provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Used mower this evening (5/19). The mower lost power again after mowing about 40 minutes. The mower is not fixed. I will contact the dealer yet again to have them "fix" the mower again. This is a lemon mower.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The Dealership picked the mower up today and refunded my money due to the mower still not being fixed. This complaint can be closed.

Review: I purchased a new SCAG mower on 7/13/11 and paid $12,291 including tax. Since then it has continued to leak anti-freeze. SCAG offers no support saying it is [redacted] engines problem. [redacted] replaced the engine, the new one also continues to leak and now they want to put a third engine on the mower. The mower only has 150 hours on it and we will now be averaging a new engine every 50 hours. SCAG does not even offer this engine any longer possibly due to performance/defects. The [redacted] rep stated commercial owners (which I am not) don't like liquid cooled engines however SCAG offers other brands of liquid cooled engines.

Today I was told SCAG will not help and it is [redacted]'s issue. I did not buy a [redacted] mower, I bought a SCAG and they should be supporting [redacted] for a desired outcome. [redacted] states they will give me a new mower, which has about a $2,000 less MSRP than what I paid originally if I pay $1,500. I should not have to pay anything for a cheaper mower just because they were selling an inferior product. This reeks of bait and switch.

The mower I bought from SCAG has been in the shop 4 times, had repeatable anti-freeze loss, numerous tests ran on the 2 engines, had the engine replaced and now want to replace it again. It has proven to be unreliable and of inferior quality.Desired Settlement: Due to the numerous documented issues with this mower and it's proven unreliability, I desire a refund or the purchase price including tax. Since anti freeze is also classified as a hazardous material, it is also an environmental issue and a potential danger to the pets I currently have.

Business

Response:

The complaint has been resolved to the customers satisfaction.

President

Scag Power Equipment

Review: We purchased Scag SWZT-Hydro-Drive Walk Behind Commercial Lawnmower and Scag Rack'UM 4.0 cu Bagger Steel total price $5765.16 on July 31, 2013 from Precision Saw & Mower Service, [redacted] and was given a 3-year warranty on this product. We maintained the machine properly as required by the manufacturer . We have all supporting documents showing the oil and filters that were purchased to prove that the machine was maintained properly. We starting noticing that the machine was burning oil and smoke was coming out of the muffler on about second week of July 2015 and called Precision immediately and brought the machine in for service. We were told that the engine failed leakdown test 40% because dirt got in the engine. I was told by Precision that this would not be covered by the company and had to pay $1775.54 for a new engine on August 5, 20145. Not only is this not fair as I was told this would be covered by the warranty from Precision Saw & Mower Service but I lost 3 weeks of work time due to the machine being down and having to pay for the engine. We paid cash for this machine when originally purchased it and felt confident in this company's name and specifically wanted this product. But after going through this and them not honoring their warranty and blaming us for the engine failure is very disheartening. We would like to have this looked into and possibly getting our money back for the new engine charges and have them honor their warranty for this machine failure.Desired Settlement: We would like for the company to honor the warranty and refund us the full amount we had to pay for replacing this engine. We have documentation showing the charges (delivery of new engine, service of putting engine in and other charges) in the total amount of $1775.54

Business

Response:

This complaint is for an engine failure. Per the Scag Limited Warranty Statement included in every operators manual and listed on our web site, engine warranty claims must be filed directly with the engine manufacturer. We did contact the dealer and ask for any additional details regarding this. The dealer stated they have tried to file a warranty claim through Kawasaki engines and the warranty claim was denied due to "dirt ingestion". See attached pictures showing the dirt ingestion and a copy of the dealer invoice stating that Kawasaki denied the claim.This complaint should be filed with Kawasaki engines for their review as they handle the warranty on their engines directly.Thank you.

Consumer

Response:

Review: I Purchased a Scag Cheetah zero turn mower In June/2014 with a 3 year warranty. In June/2015 after having backfire and starting problems I took the mower into our Dealer in Harrison, AR, (Millers) for repair, it was discovered that wiring had been incorrectly installed by the factory and a ignition wire was arcing causing coil failure. After repaired the problem started again around 11/10/2015, a couple days later while mowing a fire started while I was operating the mower, the wire harness was on fire and starting to burn into the fuel vent lines. The local fire dept was called but some gentlemen passing by stopped and helped me put the fire out just before they arrived. I emailed a fire dept report as well as the invoice showing the previous problem with this mower to Scag representative and was told they could not help me and to file an insurance claim. I have asked them to refund my $500 down payment to purchase the mower and to pay off the $9000 loan balance for the mower, so that I can purchase another mower that will be safe to operate, but they are refusing to do anything, including honoring their warranty.

Business

Response:

Claimants comments and description of events differ from his original contact with Scag. We are investigating.

Consumer

Response: