Savvy Homes

We purchased a new Savvy Home in December of in Alabama, and it has been nothing but problems with the house ever sinceOur first warranty request was made only one month after our purchase, and they are still on-goingThis company and their warranty company is a joke, and neither will stand behind the productThe floors on the entire upper level are faulty, and after getting a structural inspection, we discovered that the flooring system was not properly constructed, which has caused sagging, sloping, and noise throughoutIn a year's time Savvy sent contractors out to work on the floors or times, in which they would just bandaid the problemWe included the floors on the month punch list, and they waited until the one year warranty period passed, only to tell us the the floors were no longer covered under warrantyNiether Savvy nor their warranty company is integral and I advise anyone considering a Savvy home purchase, reconsider

I couldn't be any more dissatisfied with our home from SavvyFrom baseboards coming apart to the septic tank cover showing, trying to get them to fix anything is like pulling teethAt first it's under warranty then it turns into them doing you a "courtesy," and finally into them doing absolutely nothingHave fun trying to contact them too and make sure you having everything in writing or recordedThey do nothing but deny or act like you never brought it upThey had the audacity to say I tracked down one of their builders in another neighborhood to tell him how much I loved our houseNever happened
During our month walk through we were told that there were only a few lines on the sheet of paper to write down all of the things we wanted fixed so we needed to make sure we only gave them the things we really wanted done(If it is an expensive fix, good luckWe were told several of the things they didn't do right the first time were way too expensive to fix now.) It's not our problem that Savvy only gives the warranty tech "a few lines" on a sheet of paper to write things downIf you only want to give a few lines, build a better home and take some pride in your work The crew that came to fix nail pops and other problems after the month walk through were a no show on the first dateWhen they finally did show up they just pulled 90% of the blue tape off the walls (showing where the problems were that needed to be fixed.) But the real kicker was about minutes before they showed up the warranty tech called us to let us know this was all a "courtesy" from Savvy and not under warranty so we should appreciate them doing anythingToo bad other Savvy home owners, that we know, have it in writing that it is not
There are so many problems that I can't even begin to list them all and that goes all the way down to the way that Savvy treats the home buyersWe're beyond frustrated and tell everyone we know to buy from another builder Everyone in our neighborhood has had more headaches dealing with their Savvy home (and those that work at Savvy) than any kind of joy As military buyers we'd hope that someone would have a little bit more respect for those that are willing to risk their lives for your freedom

We purchased a new Savvy Home in December of 2014 in Alabama, and it has been nothing but problems with the house ever since. Our first warranty request was made only one month after our purchase, and they are still on-going. This company and their warranty company is a joke, and neither will stand behind the product. The floors on the entire upper level are faulty, and after getting a structural inspection, we discovered that the flooring system was not properly constructed, which has caused sagging, sloping, and noise throughout. In a year's time Savvy sent contractors out to work on the floors 5 or 6 times, in which they would just bandaid the problem. We included the floors on the 10 month punch list, and they waited until the one year warranty period passed, only to tell us the the floors were no longer covered under warranty. Niether Savvy nor their warranty company is integral and I advise anyone considering a Savvy home purchase, reconsider.

We have filed numerous warranty claims for standing water in our yard since the 7th week of closing on our home. The standing water is within the warranty range of less then 10 feet of the foundation of the home and has NEVER dried up. We have very serious drainage problems due to poor and improper grading. We have submitted over 5 claims with pictures and have had verbal communication with Savvy too. Savvy has blamed the extra water on the neighbor's run off from their property, which is completely unprofessional and wrong. Savvy has never owned up to the problem and will not take responsibility for the damage occurring to my property. We have been fighting to resolve the problem that has been fully under warranty and it was also identified as an issue during our 10 month walk thru. I have given Savvy too many opportunities to correct the problem and now I must file in a public manner in hopes to have the problem resolved. FYI....PLEASE do not trust a single Savvy employee. Have EVERYTHING written down or discretely record the conversations. Two employees have already stated that they would deny any conversation occurring if I pressed for resolution. ALL 28 homes built have problems. 10 homes are already falling apart and Savvy refuses to display any form of integrity and make the responsible choice of correcting the faulty and poor quality of craftsmanship. If you are military, please beware. They have totally taken advantage of us and Savvy has caused a lot of stress to the families dealing with troubles of Savvy's new construction homes.

I purchased my home in October of 2014 and had my 12-month inspection performed by [redacted] in August of 2015. During the inspection, it was brought to [redacted]'s attention of water leaking into the master bathroom through the vent fan. He advised that this was NORMAL if there was a driving rain, he did not note this on the inspection. After another rainfall, it was noticed that the ceiling around the exact same vent fan was showing signs of water damage. I immediately put in a warranty request and was contacted by [redacted], who seemed eager to help with all of the items that had been listed on the final 12-month inspection as well as the water leaking. Over the next 5 months,everything EXCEPT the water leaking issue had been resolved. I would contact [redacted] through e-mail as I could never get anyone to answer the phone, [redacted] had the siding contractor come out and he advised that the vents were added on after the siding which is incorrect and instead installed them after which warped the vent flapper and siding.

We purchased a new Savvy Home in December of 2014 in Alabama, and it has been nothing but problems with the house ever since. Our first warranty request was made only one month after our purchase, and they are still on-going. This company and their warranty company is a joke, and neither will stand behind the product. The floors on the entire upper level are faulty, and after getting a structural inspection, we discovered that the flooring system was not properly constructed, which has caused sagging, sloping, and noise throughout. In a year's time Savvy sent contractors out to work on the floors 5 or 6 times, in which they would just bandaid the problem. We included the floors on the 10 month punch list, and they waited until the one year warranty period passed, only to tell us the the floors were no longer covered under warranty. Niether Savvy nor their warranty company is integral and I advise anyone considering a Savvy home purchase, reconsider.

We have filed numerous warranty claims for standing water in our yard since the 7th week of closing on our home. The standing water is within the warranty range of less then 10 feet of the foundation of the home and has NEVER dried up. We have very serious drainage problems due to poor and improper grading. We have submitted over 5 claims with pictures and have had verbal communication with Savvy too. Savvy has blamed the extra water on the neighbor's run off from their property, which is completely unprofessional and wrong. Savvy has never owned up to the problem and will not take responsibility for the damage occurring to my property. We have been fighting to resolve the problem that has been fully under warranty and it was also identified as an issue during our 10 month walk thru. I have given Savvy too many opportunities to correct the problem and now I must file in a public manner in hopes to have the problem resolved. FYI....PLEASE do not trust a single Savvy employee. Have EVERYTHING written down or discretely record the conversations. Two employees have already stated that they would deny any conversation occurring if I pressed for resolution. ALL 28 homes built have problems. 10 homes are already falling apart and Savvy refuses to display any form of integrity and make the responsible choice of correcting the faulty and poor quality of craftsmanship. If you are military, please beware. They have totally taken advantage of us and Savvy has caused a lot of stress to the families dealing with troubles of Savvy's new construction homes.

I purchased my home in October of 2014 and had my 12-month inspection performed by [redacted] in August of 2015. During the inspection, it was brought to [redacted]'s attention of water leaking into the master bathroom through the vent fan. He advised that this was NORMAL if there was a driving rain, he did not note this on the inspection. After another rainfall, it was noticed that the ceiling around the exact same vent fan was showing signs of water damage. I immediately put in a warranty request and was contacted by [redacted], who seemed eager to help with all of the items that had been listed on the final 12-month inspection as well as the water leaking. Over the next 5 months,everything EXCEPT the water leaking issue had been resolved. I would contact [redacted] through e-mail as I could never get anyone to answer the phone, [redacted] had the siding contractor come out and he advised that the vents were added on after the siding which is incorrect and instead installed them after which warped the vent flapper and siding.

Lack of execution of Homebuilders 1 Year WarrantyWe purchased a home through Savvy Homes in May of 2014 which was new construction and included a homeowners warranty. The warranty included a 10 month walk through which was conducted, however the majority of the work that concluded that day (23 April) left more damage than improvements to the house. Since that day, the painters have returned three times to fix the same issues - one of which I was told they can't since their second visit they painted on a light fixture which they are unable to remove now. In addition, I have had to follow up with the Warranty Technician, as well as attempted to contact the Warranty Coordinator (but was ignored) to attempt to get all of the repairs completed from their sub-contractors. Through the past year there has been a history of lack of warranty service to complete reliable and satisfactory work as there were issues that were noted before closing that required several attempts and specialists to verify. Lastly, within hours of the 1 year warranty expiring my AC quit working and as I attempted to file a warranty service they left it to the AC Company to tell me (on the telephone) that they would not be servicing it because it was no longer under warranty.Desired Settlement1.) The framer needs to resolve the noises coming from the floors2.) The stains on the front steps need to be removedFinal Consumer Response /[redacted] The company came out today and fixed all issues. Amazing how that works when you are able to light a fire under them....thanks for the help![redacted]

A power outlet was requested in the garage to support a secondary refrigerator. An overvoltage occurred and the refrigerator was fried. I requested an additional outlet in the garage for a secondary refrigerator. Initially a 110V was installed but then later converted to a 220V outlet. No one knows how that happened and there were no indicators on the outlet alerting us to a higher voltage. An overvoltage occurred to the refrigerator when we plugged it in and powered it on. Savvy agreed to pay to have technicians inspect the refrigerator and quote a repair cost. The breakdown is as follows:(1) fried component : 274.70(1) fried component : 235.65 shipping : 10.00 service charge/labor : 130.00 total : 650.35I conceded to Savvy that because I had requested the additional outlet (which started the chain reaction toward the refrigerator getting fried), that I would pay the 130.00 service charge and labor. I told Savvy that I believed the remaining 520.35 to rightfully be their responsibility (because they approved the cost for the outlet to be changed from 110V to 220V, without questioning why it was happening.) Several weeks have gone by throughout this ordeal and Savvy is now telling me that they will only pay a little over half of the repair cost at 330.00. Savvy's representative has told me in person (implied) that I bore some of the responsibility for the outlet being the wrong voltage.Desired SettlementI request that Savvy Homes LLC pays $520.35 toward the repair of our refrigerator. Business Response /[redacted]/In April of 2013, we initiated a change to our building plan at the verbal request from customer. Specifically, the customer asked for an additional outlet to be installed in the garage with enough power to run a deep freeze or other type of appliance that would require more than 110 volts. The installation of this 220 volt outlet was in addition to the outlets normally included in our homes. The electricians installed the supplemental outlet and the upgrade resulted in a $580.11 charge that Savvy absorbed as a customer courtesy.The customer did indeed plug in a refrigerator and the overvoltage damaged two circuit boards in the refrigerator. The customer called us telling us of the damaged refrigerator. We requested that the electricians go back out to the home to inspect for possible causes. The electricians said the damage was a result of the homeowner plugging in the refrigerator into the 220 volt outlet. We then had the electrician install a 110 volt outlet in place of the 220 volt plug. As a courtesy to the customer, and because we did not have a signed upgrade request, we believed that sharing in the costs of the repair was appropriate. Had we gone the extra step and had the upgrade request signed by the customer, we would not have agreed to any of the repair costs.Consumer Response /[redacted]/I am really taken aback by Savvy's response. It is not only inaccurate (as to how the actual events happened), it shows Savvy's perpetual refusal to accept responsibility for their actions. The bottom line is that neither myself nor my wife ever made a power output recommendation to Savvy when we asked for the additional outlet in the garage-we simply asked for an outlet to support a "secondary" refrigerator. We trusted that Savvy would have the correct outlet installed. I would never do business with Savvy Homes LLC again. I am completely and utterly dissatisfied and disgusted at Savvy's lack of professionalism and unwillingness to do what's right and pay for the repair of the refrigerator (less the service charge, which I said I would cover.) Savvy knows how to get in touch with me. I wonder if a Savvy rep will call me and actually make this right. Final Business Response /[redacted]/Our internal operations records show that a reimbursement check for $330 was sent to this homeowner on June 15th to cover the half of the overall expense that the homeowner reported that he incurred in having his appliance repaired. That check has been cashed by the homeowner. However, the homeowner reached out to us earlier this week and informed our Sales Director that additional parts were required in order to have the appliance repairs completed. As a result his expense for repair increased another $200.00. The homeowner has supplied us a copy of the invoice of the repair and we have agreed to provide him another check for 1/2 of the new difference in cost which is $100.00. We believe that our offer to reimburse the homeowner for 1/2 of the repair for the appliance is still fair. We also acknowledge his acceptance and cashing of the first check as his agreement with our course of action. Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)I'm only "accepting" Savvy's "resolution" because I know that they will never own up to their full responsibility (or that of their electrical subcontractor.)Yes, we went ahead and cashed the 330.00 check because we wanted to proceed with having the refrigerator repaired (and it is now.) I certainly had no idea that more components would be found fried but what could be logically expected from an appliance overvoltage? I also found it interesting that when I reached out to Savvy's rep about the additional repair cost, he made specific mention of my Revdex.com complaint against Savvy. The conversation essentially ended with me telling him that I was truthful in my written complaint to Savvy via the Revdex.com I still find it unbelievable (but not surprising) that no one from Savvy HQ in Raleigh has contacted me regarding this incident. A Revdex.com complaint has been filed against you and clearly YOUR CUSTOMER is not happy, and yet, you're apparently "OK" with minimal action being taken to satisfy the customer. While I know that not every customer can be satisfied, I certainly can be. When Savvy started getting repairmen out to our home to fix a litany of problems, I was satisfied. All that I've asked regarding the repair to the refrigerator, is that Savvy covers the repair cost for their mistake. I shouldn't have had to pay 1 penny to repair the refrigerator but because I actually want to use the refrigerator (novel concept, I know), Savvy left me with no choice.

Fireplace hearth is not correct or repaired as was promised day of closing.We closed on our home on 28 May 2015. One week prior to the closing, Savvy finally finished the fireplace hearth and it was terrible and not stone of our choosing. We raised the issue through the realtors. Savvy's realtor said nothing could be done we would have to accept the hearth as is. We protested this and asked it to be elevated. This process was slow and day of closing arrived. I called and spoke with the closing department to notify them we would not purchase the home if the fireplace hearth would not be fixed. The closing department said it would not be an issue. The building manager would be notified to get the hearth fixed. At the closing meeting in the the home, the building manager did say he had talked with Savvy headquarters and would be getting the hearth fixed. I asked him to put it in writing and he did on the final walk through paperwork. We were told it would be two weeks to get the stone contractor in to do the work. We requested to delay one additional week as we would not be home to allow the contractor in. Savvy agreed. The time came and passed and we called and were told it would be a few days more. The first time we saw the stone contractor was early July. He tore up the incorrect stone, then informed us that he was only authorized to use left over building material, he could not purchase material to complete the job. After he cut all the scrap material in to pieces and layed them on the floor so we could see how the hearth would look, it looked terrible. I contacted Savvy building manager to notify him that the hearth was not right. He said he had to contact Savvy headquarters to get authorization to purchase materials to do the job correctly. The stone contractor said he would contact us after the fourth of July holiday weekend. We did not hear from the contractor again. He would not return phone calls, and Savvy representatives were very slow to respond if they responded at all. Today is 4 September 2015, we had a long awaited appointment with a Savvy stone contractor to complete the hearth. This appointment was scheduled over a week ago after Savvy homes finally returned our multiple phone calls. I informed Savvy and the stone contractor that I would have to use vacation time to meet the contractor to have the job finished. I was guaranteed the stone was ordered and was correct for the job. Today the contractor showed up. The stone he was provided was not correct, and there was not enough of it to do the job had it been correct. I contacted Savvy headquarters to try to resolve this again. I was directed to a new building manager who said he could only meet next Thursday 10 September. I told him I could not meet at this time, that Tuesday 8 September could work. He said that would not work for him and the only other time he had available is 21 September. I told him this would not work, thanked him for his time and wished him a nice holiday weekend. I will not work with this individual, he did not project any sense of urgency to correct this issue. We were promised within three weeks of closing our fireplace hearth would be corrected. It is now three months later and the best I can hope for from Savvy homes is a meeting in a month if I'm willing to use another day of vacation. This is unacceptable. I don't pay for partially completed jobs. I want my money refunded for the fireplace so I can find a contractor who will get the job completed correctly.Desired SettlementI'm tired of chasing Savvy homes to complete the job correctly. I want my money refunded for the fireplace.Business Response /[redacted]/Savvy Homes has made numerous efforts to reach out to this customer since the inception of this claim. Unfortunately the customers' hours of availability are limited when compared to our hours of operations. In reviewing this Revdex.com claim is appears that the customer is accusing Savvy of not having "urgency" to resolve this matter. Savvy Homes has attempted to reach out to them even during the weekend or evenings in an attempt to arrange a meeting or conference call to discuss this issue, agree to a solution, and implement a plan of action. Efforts to schedule a pre-planned meeting time have been left unanswered by the customer. Savvy Homes is committed to continuing lines of communication and finding a mutual resolution to this issue. Consumer Response /[redacted]/Savvy homes response to this claim is not an accurate assessment of the situation. They have only become more responsive since the filing of this complaint. We tried to be diligent all summer to get the work completed. Savvy took an average of three weeks to respond to our request over the summer period while my wife was available to meet them during their normal business hours. Each contact by Savvy resulted in no work being completed and more delay. My wife has since returned to work and is now less available. The last coordinated effort to correct the work, I took a day of vacation to meet a Savvy rep to complete the work. Savvy did not provide the correct material or enough of the incorrect material for their representative to complete the work, this no work was done, and I wasted a day of vacation. We have responded every time a Savvy representative has contacted us, but we can no longer miss work for Savvy homes. They need to be more flexible with their time now. We will continue to try and coordinate with Savvy homes to complete the job, but they need to put more effort into completing the job correctly without costing us more missed work. Final Business Response /[redacted]/The homeowner has selected the stone and agreed to an installation appointment for October 12th to have this completed.

Multiple construction deficiencies not adequately repaired under warranty.We have multiple deficiencies that were never properly repaired or attempted to be repaired under warranty, to include: melted siding, warped cabinets, improperly installed roof shingles, improperly graded land, and poor HVAC performance. All of these issues were documented by a licensed home inspector and the report was delivered to the warranty tech. When we inquired about why several issues were never fixed or inadequately repaired, we were referred to a warranty company that refused to fix anything due to the complaint being after one year of closing. All of these things were agreed upon to be fixed by Savvy;however, they have refused to make a legitimate attempt at repair.Desired SettlementProperly repair all agreed upon issues highlighted in our home inspection completed in march of 2013.Business Response /[redacted]/The customer closed this home on April 10, 2013. With the purchase of their home they received a one year limited warranty on the installations within their home. In connection with the purchase of the home, the customer also received a 10-year Limited Warranty Agreement issued by Quality Builders Warranty Corporation. The agreement included a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize by accepting the sales contract. If the customer believes that there are item(s) subject to the warranty, which have not been corrected, then they can contact Quality Builders Warranty Corporation and seek recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement. We have provided this customer the appropriate information to initiate their claim and Quality Builders Corporation has also attempted to contact this customer to discuss the process. Summary responses are as follows:Siding is not covered by the home warranty but was already replaced once as a courtesy.Cabinet company attempted to contact this homeowner.Roof shingles were addressed by the original installer.The land grading issue was addressed and the customer is now asking that we adjust drainage on the property to the rear of this home which is not owned by Savvy Homes. The thermostat was replaced by an unknown third party after the home closed. Savvy Representatives have already explained to this customer that after the Air Conditioning system original installation has been modified by an unknown entity the warranty was voided.Due to the age of this home and the nature of their complaints Savvy Homes has already referred them to the Quality Builders Corporation for investigation and resolution. Quality Builders Warranty Corporation denied their first claim because they submitted it outside of the designated 30 day window from the expiration of the original one year warranty. The customer sent them another letter around May 4, 2015 and QBW responded by offering him the option of initiating an arbitration if he would like to pursue this further. Attached are some of the letters/communications sent to the customer by Quality Builders Warranty Corporation in regards to this matter along with his warranty agreement. Consumer Response /[redacted]/If everything you're saying is true, you should have no issues providing copies of the work orders we signed stating the issues were adequately completed...We were told the siding issue was covered under warranty by your warranty technicians, hence why you replaced one of our neighbors windows. When you sent someone to replace the siding, he replaced a small percentage of what was damaged, and what he did replace has since melted again. Outside of the mold risk and potential fire risk, why would you be satisfied with your finished product appearing the way it does?The cabinet company never attempted to contact us, that's why this is still part of my complaint.The roof shingles were not addressed. The land grading issue was never addressed. The letter I received from Cumberland County states you were at fault for the erosion in our back yard caused by improper drainage.The thermostat issue was resolved by the HVAC company and our warranty is still in effect. The issue remains that we have not been able to heat or cool both floors of our home at the same time since we moved in. This problem was stated in the home inspection reports you were provided.I would like to avoid paying a 3rd party person $1000 of my hard earned money to have you fix things YOU AGREED TO FIX! It's absolutely ridiculous. All of these issues are well documented in our home inspections we had done when we closed and before our 10 month warranty. Final Business Response /[redacted]/Savvy Homes, LLC., attempts to satisfy all homeowners but the issues which are the subject of Mr. [redacted]'s complaint are well beyond the applicable warranty period. I have reviewed Mr. [redacted]'s latest submission and Savvy Homes, LLC., is of the opinion that all warranty and repair obligations have been met and that Mr. [redacted] continues to maintain an unrealistic and argumentative position.As I indicated previously, in connection with the purchase of the home, Mr. [redacted] accepted a 10-year Limited Warranty Agreement issued by Quality Builders Warranty Corporation. The warranty provided has a very specific Complaint Resolution Mechanism, which Mr. [redacted] agreed to utilize. Mr. [redacted] did reach out to QBW who advised him that the issues are well beyond the applicable warranty period. Mr. [redacted] was further advised that if he disagreed with that assessment, his next step would be to proceed with arbitration under the terms of the complaint and claims procedure of the Limited Warranty Agreement. Mr. [redacted] has not proceeded with arbitration to resolve the dispute.Mr. [redacted] was advised that he has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement with which he has not proceeded to utilize which would finally resolve his dispute. He is attempting to engage Revdex.com rather than follow the guidelines of the agreement he accepted with his home purchase. Furthermore it is our opinion that there are several discrepancies in the original information presented by this homeowner regarding his claims that it would be beneficial for a thorough arbitration to go into effect. Attached is the verbiage contained in our recent email communication to Mr. [redacted] regarding his claim. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)There is a big difference between addressing an issue, and solving an issue. Every issue with our property has been well documented. I figured you would honor your agreement to actually fix the issues with my home that you agreed to fix. Someone climbing on my roof for 5 minutes then disappearing is not fixing improperly installed roof shingles. Having someone replace a few pieces of siding isn't fixing anything when the entire side of my home is warped. Instead of solving issues, you delay and frustrate your customers. I will shell out the $1000 for the arbitration, and take it from there.

Before purchasing this house there were issues that were to be fixed that were not. Two days after moving in the downstairs bathroom flooded due to a plumbing issue that was caused by neglect from the contractor. The damage was supposed to be repaired. At this time only half the damage has been repaired as well as none of the other issues that are covered by warranty been taken care of. No one from the office will return my calls, text, or emails as well as calls and emails from my realtor.Product_Or_Service: HouseDesired SettlementI would like all warranty issues and repairs to be completed in a timely manner completely and correctly as should have been done from the start.Business Response All repairs required after the plumbing issue have been resolved. All warranty related items that the homeowner has reported to Savvy Homes have been completed. Savvy Homes remains ready and willing to provide warranty service to this home.

I couldn't be any more dissatisfied with our home from Savvy. From baseboards coming apart to the septic tank cover showing, trying to get them to fix anything is like pulling teeth. At first it's under warranty then it turns into them doing you a "courtesy," and finally into them doing absolutely nothing. Have fun trying to contact them too and make sure you having everything in writing or recorded. They do nothing but deny or act like you never brought it up. They had the audacity to say I tracked down one of their builders in another neighborhood to tell him how much I loved our house. Never happened. During our 10 month walk through we were told that there were only a few lines on the sheet of paper to write down all of the things we wanted fixed so we needed to make sure we only gave them the things we really wanted done. (If it is an expensive fix, good luck. We were told several of the things they didn't do right the first time were way too expensive to fix now.) It's not our problem that Savvy only gives the warranty tech "a few lines" on a sheet of paper to write things down. If you only want to give a few lines, build a better home and take some pride in your work. The crew that came to fix nail pops and other problems after the 10 month walk through were a no show on the first date. When they finally did show up they just pulled 90% of the blue tape off the walls (showing where the problems were that needed to be fixed.) But the real kicker was about 20 minutes before they showed up the warranty tech called us to let us know this was all a "courtesy" from Savvy and not under warranty so we should appreciate them doing anything. Too bad other Savvy home owners, that we know, have it in writing that it is not.
There are so many problems that I can't even begin to list them all and that goes all the way down to the way that Savvy treats the home buyers. We're beyond frustrated and tell everyone we know to buy from another builder. Everyone in our neighborhood has had more headaches dealing with their Savvy home (and those that work at Savvy) than any kind of joy. As military buyers we'd hope that someone would have a little bit more respect for those that are willing to risk their lives for your freedom.

The rear entry door of my residence is leaking water in on my hardwood floors along mold to grow under them.I purchased my home on April 4 2015, within a couple of months I noticed that the rear entry door was leaking. After contacting the warranty department it took them 5 weeks to return my communication, at which point they had a separate vendor contact me and schedule an appointment. A couple weeks later an installer came out and tried a fix. This became obvious that it didn't work when the rainy season hit and the door leaked even more than it did before the "fix". I contacted the company stating that the problem had gotten worse and sent pictures on October 28. [redacted], the warranty person that I was assigned, contacted me acknowledging that there was a problem and that it was clearly a warranty issue. At that point he suggested that I install a storm door over their door at my own cost to insure that it doesn't leak again because he couldn't guarantee that the door wouldn't leak in the future. I told him that I didn't like storm doors and that I wanted the door to be water tight. At this point the line of communication ended. I filled out another warranty claim on November 13 stating that if they couldn't get to the problem I was willing to schedule people to do the work and send them the bill because I was concerned about the long term impact and followed up with a text on November 18 with no returned communication and have not heard anything today on December 1. The area of wet and damaged hardwoods has tripled now and the door jamb and interior trim has also been saturated.Desired SettlementI want Savvy Homes to make the rear door water tight and replace the flooring, door jamb and interior trim that has been saturated immediately so that we can insure that it no longer leaks when my warranty expires. I feel that they should perform this work on a Saturday so I don't have to take any more time off of work. I have committed enough of my time to this problem that they don't seem willing to resolve.Business Response Savvy Homes has reached out to the vendor that originally installed the door. The vendor will contact the homeowner in an effort to schedule an appointment to visit this home and evaluate the door installation to determine the cause of the water leak. Consumer Response Unfortunately, Savvy homes continues to drag their feet fixing my home. They haven't scheduled the removal and replacement of the 10sq ft of saturated flooring at the back door and aren't responding to my communications. The unprofessional manner of handling this and obvious lack of concern for the unhealthy environment that they have made us exist in for the last 2 months makes me disappointed in my decision to purchase one of their homes.Final Business Response We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at this residence. In this particular case , we have attempted to accommodate the homeowner and assist in what we believe is a "non-warrantable" item. Regardless of our efforts it seems that the homeowner is still not satisfied and is under the impression that he has no responsibility in maintaining his home or the fact that Savvy is not responsible for weather conditions deemed as "acts of nature". The door has been inspected twice by the original installers. Both times the installers have reported that there are no defects in the installation itself and that the water penetration is the result of "wind driven" rain which is outside the realm of the warranty responsibility. Both times, the vendor performed adjustments to the door strike plates. Both times the vendor and the customer care representative have suggested that the homeowner install a "storm door" to avoid potential leaks in the future. Our notes also indicate that the second time this homeowner reported that this door was leaking was approximately one week after this area received almost a foot of rain and a hurricane off the coast which also contributed to "wind driven" conditions. The following has been explained to this homeowner (via email and verbally)1. The door installation is not defective and was done per manufacturers specifications by a licensed contractor. 2. The door installation has been inspected both times after his reports of leaking and on both inspections no defect in the original install was found. The reason for the water penetration was "wind driven rain". 'Wind driven rain" is excluded from the home warranty since it is classified as an act of nature. Since this is outside the realm of the warranty both the vendor and the customer care representative have suggested that the homeowner install a storm door to deter this from occurring again. 3. The homeowner has been informed of the warranty coverage and his right to seek out additional guidance or recourse from his Quality Builders Warranty regarding this home. We have not received any notice from [redacted] indicating that this homeowner has reached out to them regarding this matter. Since the initiation of this Revdex.com claim we have arranged for a second inspection/adjustment by the door vendor, and coordinated floor replacement as a courtesy. As of Monday, December 28th, (during the floor replacement) the homeowner declined the Savvy Homes Customer Care Representative access to his home to finish the job. In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by [redacted] If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact [redacted] directly since the warranty provided has a very specific Complaint Resolution Mechanism which the homeowner agreed to utilize. This homeowner is attempting to skip the proper protocols for recourse under the Dispute Resolution Provisions contained in their warranty agreement. The homeowner has not initiated any contact with [redacted] regarding this matter. Savvy Homes will take no further action on this request and has respectfully referred this homeowner to [redacted] for clarification of his home warranty coverage.

We purchased a new Savvy Home in December of 2014 in Alabama, and it has been nothing but problems with the house ever since. Our first warranty request was made only one month after our purchase, and they are still on-going. This company and their warranty company is a joke, and neither will stand behind the product. The floors on the entire upper level are faulty, and after getting a structural inspection, we discovered that the flooring system was not properly constructed, which has caused sagging, sloping, and noise throughout. In a year's time Savvy sent contractors out to work on the floors 5 or 6 times, in which they would just bandaid the problem. We included the floors on the 10 month punch list, and they waited until the one year warranty period passed, only to tell us the the floors were no longer covered under warranty. Niether Savvy nor their warranty company is integral and I advise anyone considering a Savvy home purchase, reconsider.","neg-2

I want SAVVY HOMES to deliver my window screen that was promised to me since July 9, 2015. Since July 9, 2015, I have requested that SAVVY HOMES deliver 4 window screens that were missing when I purchased my home. 1st attempt all screens were wrong size, 2nd attempt I of the 4 did not fit. It is frustrating that you pay over $300,000 for a home and the customer service afterward is pitiful.Desired SettlementCome to my home and take measurements of my window that is missing a screen.Final Consumer Response /[redacted]/Problem SOLVED, [redacted] from Savvy Homes notified all personnel involved and Window screen came the same day. Thanks [redacted]!

I purchased my home in October of 2014 and had my 12-month inspection performed by [redacted] in August of 2015. During the inspection, it was brought to [redacted]'s attention of water leaking into the master bathroom through the vent fan. He advised that this was NORMAL if there was a driving rain, he did not note this on the inspection. After another rainfall, it was noticed that the ceiling around the exact same vent fan was showing signs of water damage. I immediately put in a warranty request and was contacted by [redacted], who seemed eager to help with all of the items that had been listed on the final 12-month inspection as well as the water leaking. Over the next 5 months,everything EXCEPT the water leaking issue had been resolved. I would contact [redacted] through e-mail as I could never get anyone to answer the phone, [redacted] had the siding contractor come out and he advised that the vents were added on after the siding which is incorrect and instead installed them after which warped the vent flapper and siding.","neg-1

Savvy said the would add additional gutters and never followed through. Also there are other issues they continue to not address.We contacted Savvy on April 26 asking them to add additional gutters due to constant washout and a worry it would erode our foundation similar to the issues our neighbor was having. We asked them to cover this, as they covered other neighbors gutters, as well as we had originally asked for this after inspection knowing this would be a future issue. On April 26th their warranty person [redacted] responded as follows: "I will get it scheduled up to add gutters .... It will take around 4 weeks or so to get them out." At this point we assumed this would be taken care of and left it to them to get the additional gutters which we needed, and also the gutter company was to fix an issue on the back of the house with existing gutters. We waited and after 4 weeks nothing. We finally reached back out on May 23rd and got no response. We reached out again on May 29th to [redacted] who finally responded on June 2nd they would not be taking care of this. My first issue is they continue to not respond to email or phone calls until hounded. My second is that it does not take over a month to tell us they are not going to do something they said they would do when they are in the neighborhood every single day. We continue to have issues with the lack of gutters completely washing out our beds and it will eventually lead to the erosion of our foundation (happy to supply pictures). They said they would do something and they should honor their word. As a second issue we brought up when the president was visiting our neighbors house and our is that there is water standing under our deck that does not drain out. This was brought to their attention over 3 weeks ago and they have yet to fix. [redacted] says he knows nothing of this issue even though we spoke with the PRESIDENT about this. We have tried to call Savvy and they have not yet returned my wifes phone call.Again the service of our issues has been a constant issue with this company. And this doesn't even bring up the drainage issues in the backyard.Desired SettlementSavvy should put up the gutters as they said they would and also fix the issue with the back deck having standing water under it. They also need better communication with their clients.Final Consumer Response /[redacted]/Savvy has agreed to cover the gutters as we requested. This complaint can now be considered closed as the company has worked with us to resolve

I couldn't be any more dissatisfied with our home from Savvy. From baseboards coming apart to the septic tank cover showing, trying to get them to fix anything is like pulling teeth. At first it's under warranty then it turns into them doing you a "courtesy," and finally into them doing absolutely nothing. Have fun trying to contact them too and make sure you having everything in writing or recorded. They do nothing but deny or act like you never brought it up. They had the audacity to say I tracked down one of their builders in another neighborhood to tell him how much I loved our house. Never happened. During our 10 month walk through we were told that there were only a few lines on the sheet of paper to write down all of the things we wanted fixed so we needed to make sure we only gave them the things we really wanted done. (If it is an expensive fix, good luck. We were told several of the things they didn't do right the first time were way too expensive to fix now.) It's not our problem that Savvy only gives the warranty tech "a few lines" on a sheet of paper to write things down. If you only want to give a few lines, build a better home and take some pride in your work. The crew that came to fix nail pops and other problems after the 10 month walk through were a no show on the first date. When they finally did show up they just pulled 90% of the blue tape off the walls (showing where the problems were that needed to be fixed.) But the real kicker was about 20 minutes before they showed up the warranty tech called us to let us know this was all a "courtesy" from Savvy and not under warranty so we should appreciate them doing anything. Too bad other Savvy home owners, that we know, have it in writing that it is not.
There are so many problems that I can't even begin to list them all and that goes all the way down to the way that Savvy treats the home buyers. We're beyond frustrated and tell everyone we know to buy from another builder. Everyone in our neighborhood has had more headaches dealing with their Savvy home (and those that work at Savvy) than any kind of joy. As military buyers we'd hope that someone would have a little bit more respect for those that are willing to risk their lives for your freedom.","neg-3