SavATree Reviews (%countItem)
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Description: Lawn Maintenance
Address: 201 Colwell La, Conshohocken, Pennsylvania, United States, 19428
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This organization is delivering and charging for lawn care services outside of the to terms and conditions of our agreement. The same service was delivered within 20 days of each other without my authorization. The company provided a service on 27 November when they already provided service on 7 November. I called on 27 November and stated that they were not authorized to deliver that service. I then asked where is the plan was this service and to show me where I agreed to it. The agent of SavATree stated that they do not keep that documentation and could not provide. Also stated that my assigned sales representative was on vacation and she would let him know. I emailed and called again on 29 November with no response. The organization took advantage of a good paying customer and has strategically stolen money by performing services not agreed to.
Good morning,
We received a complaint you received from one of our clients via mail and I wanted to reach out.
The client I believe is referencing the last 2 services completed on their property.
We started services at the end of the year in 2017, they had received a complete service program in 2018 and had the same exact program in 2019, including the last 2 services they are referencing.
I am not sure where she was getting the ‘additional’ services, as we have done the same exact program since the fall of 2017.
I have attached the original emails and contract to this email for your reference and below are the services for each year we have completed Lawn Care services for them.
2017:
4th Lawn Application – 9/7/2017
Core Aeration & Overseeding – 9/19/2017
5th Lawn Application – 11/8/2017
Winterizer – 12/5/2017
Lime Application – 12/5/2017
2018:
1st Lawn Application – 5/14/2018
2nd Lawn Application – 7/11/2018
Grub Treatment – 7/11/2018
3rd Lawn Application – 8/16/2018
4th Lawn Application – 9/22/2018
Core Aeration & Overseeding – 10/19/2018
5th Lawn Application – 10/18/2018
Winterizer – 12/13/2018
Lime Application – 12/13/2018
2019:
1st Lawn Application – 4/2/2019
2nd Lawn Application – 5/17/2019
Grub Treatment – 7/9/2019
3rd Lawn Application – 7/9/2019
4th Lawn Application – 8/28/2019
Core Aeration & Overseeding – 9/24/2019
5th Lawn Application – 11/6/2019
Winterizer – 11/26/2019
Lime Application – 11/26/2019
As you can see, we have provided the same exact services year over year so I am unsure what they are refencing stating that we are adding services to the program.
Our company policy is to have a written / email confirmation from the client in order to add the services to their program if any additional recommendations are made.
We have also reached out to the client in order to understand and try and resolve this in a timely manner.
Please let me know if you have any questions or if I can help with anything else.
Thank you for choosing SavATree. We are committed to 100% client satisfaction. If for some reason your customer experience did not meet your expectations, please contact me or my manager right away.Fanci H | Branch Manager | SavATree | Mainline Office