Savannah Toyota

I bought two vehicles from Savannah toyota and had issues with both. I bought the extended warranties on both vehicles, tires, windshield, ding and dent, etc. Upon getting a crack in the windshield and calling the service dept. they could not get me in fairly quick. The crack spread and went bigger than they repair under the warranty apparently. Service dept person over my being there did not communicate with me the price before the repair and she knew I was upset that they wouldn't repair under the warranty. I was charged after the repair $1500! I threw a fit and was just looked at. I should have been talked to about the charge BEFORE the repair and agree to the total. Now I have a scratch in the paint and was told by Ryan, collision center guy, that I wasn't covered under the warranty either. I also have a Knick in the windshield of the Rav4 and was told that they will not repair that either under the warranty. I would like to know what exactly I paid the extra $4500 for warranty repairs for if savannah toyota will not honor it!

The seat had various things shoved under it which caused the damage With our participation along with help from Toyota we reduced the $ [redacted] to only $to Ms [redacted] Ms [redacted] used foul language including the [redacted] word several time to two of my employees that were just trying to help She also threatened to sue us We were trying to help but were verbally abused by Ms [redacted]

Ms [redacted] visited the dealership multiple times in her attempt to buy a vehicle She initially picked out a RAVbut we could not get a bank to finance it because of a low credit score Because of rebates and bank programs on new Corollas, we were able to secure a loan for her She agreed to the terms and willingly signed the paperwork The car has been reported sold and can not be returned If all the payments are made on time for one year we will be able to trade her out of the car for a RAVthrough Toyota's loyalty program

We have contacted the customer We will redo the paperwork if she comes in the store She just needs to come in

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

*** *** is the contact personHe said he has tried to contact the cusotmer to find a resolution

We are still working with the customer on her purchase of a vehicle. She is due in the store 7/

We are going to fix *** carI apologize for the inconvenience and would be happy to pay for her next oil changeThank you

We have repeatedly tried to contact the customer, but her phone will not receive calls. She has been back in the store since the complaint, so I hope all is well at this time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

It is impossible for a dealer to "ruin" someone's credit. You asked us to apply for the loan and we obliged. Pulling credit does not ruin someone's credit. We would be ruining credit everyday in that case. This argument is just not valid

Complaint: ***
I am rejecting this response because: The fact that *** *** is blatantly telling liesIf he tried to reach me,I would've never reached out to the *** ***(who never contacted me back) as well as other employees at Savannah ToyotaI had to file a complaint with Revdex.com and also contact my lawyerThis is exactly what I am afraid ofI have text messages to *** *** where he never responded back and I also called him several timesHis last response to me was "we don't have a copy of the updated contract"I prefer to not deal with *** ***I feel this matter should be handle above him do the simple fact that he allowed this situation to get to where it is by not handling it like a professionalI reached out to him numerous times,with no luckI want to rectify the situation but I feel this problem should be handled by higher managementObviously *** couldn't/chose not to handle it from the startHad he attempted to rectify the situation,we wouldn't be hereI also contacted ***I have better things to do with my time than make complaintsI feel that *** *** allowed this situation to get where it is without any remorseMy last conversation with him was me telling him I would handle this my wayNot one did *** reach out to me to resolve this problemHe continued to allege that he sent all paperwork to *** *** and had no copies at facilityI do not care to deal with *** ***He is the reason I have reached out to outside sourcesThank you
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 12157404
I am rejecting this response because:
Regards,
[redacted]

Ms. [redacted] visited the dealership multiple times in her attempt to buy a vehicle.  She initially picked out a RAV4 but we could not get a bank to finance it because of a low credit score.  Because of rebates and bank programs on new Corollas, we were able to secure a loan for her. ...

She agreed to the terms and willingly signed the paperwork.  The car has been reported sold and can not be returned.  If all the payments are made on time for one year we will be able to trade her out of the car for a RAV4 through Toyota's loyalty program.

The seat had various things shoved under it which caused the damage.  With our participation along with help from Toyota we reduced the $2400 [redacted] to only $650 to Ms. [redacted].  Ms. [redacted] used foul language including the * word several time to two of my employees that were just...

trying to help.  She also threatened to sue us.  We were trying to help but were verbally abused by Ms. [redacted].

The income stated to us on the credit application by Ms. [redacted] was $1100 a month which was what we used to get the approval.  Unfortunately, when we received her LES it came out to only $529 per month.  The bank would not accept this and rescinded the approval.  We will work with...

Ms. [redacted] any way we can, but we did not ruin her credit as stated.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: well it happened even the guy Kirk told me that you all pulled my credit several times after I was supposedly financed and drove off the lot with the car and too many hard inquires on a persons credit will make it go down 
Regards,
[redacted]

We will clean her car.

We have contacted the customer.  We will redo the paperwork if she comes in
the store.  She just needs to come in.