Saunders Landscaping Construction

I truly feel sorry for [redacted] that he feels the need to withhold the balance clearly owed to us as we are a small family run company, who has employees and bills of our own that need to be paid If [redacted] would have mentioned in his email when he was cancelling service, that he was dissatisfied with our service an anyway, I would have giving him a discount right then and there on his billOur customers come first alwaysWe have worked very hard the last years in showing every customer thisSome people simply cannot be pleased no matter how many times we try to explain how our billing system worksHonestly $is not worth us taking the time to place a lien on this propertyWe will just have to take the loss How [redacted] went about this by being extremely disrespectful to me then leaving distorted reviews all over the internet slandering my company is just not right [redacted] not mentioning he was dissatisfied with my company until after his final bill was over weeks late seems a little strangeIf [redacted] would have paid his bill on time we would have never called and emailed him questioning where our payment wasThat is just common senseThere was no threatWe have full right to place a lien on the property and also to add late fees as any other construction company would do with someone who refuses to pay for services renderedI want to make it clear we never added any late fees ever nor have we placed a lien on this property I attached emails proving we did emailed [redacted] every month a maintenance invoice clearly stating when payment was due I also attached an email proving [redacted] and I spoke over the phone regarding how we run our maintenance and him approving $per month for maintenance service Lastly I attached an email where [redacted] is stating he will give us what is owned, but now is refusing to pay Also in that last email is shows my office manager did politely explain over and over how our billing system works / [redacted] Style Definitions */

I am rejecting this response because: I did make it known that I was not happy with the service quite a few times (nicely) but thought I would still prefer to end our relationship on good terms (so I thought)Had Jack not called and left the vm's and then called my friend and business partner making it personal, I would not have filed any complaintI hope he takes this as a lesson in how to deal with people, when you tell someone that you're going to charge them late fees and put a lien on their property, that is a threat that will be taken seriously and with disdain, especially if you mention it to friends/acquaintances of theirsI also do not appreciate him inferring that I do not have the capacity to pay himIn all interactions with him since I terminated service I have seen a totally different side and it has been all bad, so I'm glad I terminated service when I didHe could have made this alot easier on himself by talking with me calmly instead of yelling at me in our last phone conversationI refuse to let a gardener or anyone for that matter talk to me like that and have never shown him any disrespectAll the best to him and his family

I am rejecting this response because:
 
I did make it known that I was not happy with the service quite a few times (nicely) but thought I would still prefer to end our relationship on good terms (so I thought). Had Jack not called and left the vm's and then called my friend and business partner making it personal, I would not have filed any complaint. I hope he takes this as a lesson in how to deal with people, when you tell someone that you're going to charge them late fees and put a lien on their property, that is a threat that will be taken seriously and with disdain, especially if you mention it to friends/acquaintances of theirs. I also do not appreciate him inferring that I do not have the capacity to pay him. In all interactions with him since I terminated service I have seen a totally different side and it has been all bad, so I'm glad I terminated service when I did. He could have made this alot easier on himself by talking with me calmly instead of yelling at me in our last phone conversation. I refuse to let a gardener or anyone for that matter talk to me like that and have never shown him any disrespect. All the best to him and his family.

I truly feel sorry for [redacted] that he feels the need to
withhold the balance clearly owed to us as we are a small family run company,
who has employees and bills of our own that need to be paid
If [redacted] would have mentioned in his email when he was cancelling service, that
he was dissatisfied with our service an anyway, I would have giving him a
discount right then and there on his billOur customers come first alwaysWe
have worked very hard the last years in showing every customer thisSome
people simply cannot be pleased no matter how many times we try to explain how
our billing system worksHonestly $is not worth us taking the time to
place a lien on this propertyWe will just have to take the loss
How [redacted] went about this by being extremely disrespectful to me then leaving
distorted reviews all over the internet slandering my company is just not
right
[redacted] not mentioning he was dissatisfied with my company
until after his final bill was over weeks late seems a little strangeIf
[redacted] would have paid his bill on time we would have never called and emailed
him questioning where our payment wasThat is just common senseThere was no
threatWe have full right to place a lien on the property and also to add late
fees as any other construction company would do with someone who refuses to pay
for services renderedI want to make it clear we never added any late fees
ever nor have we placed a lien on this property
I attached emails proving we did emailed [redacted] every month a maintenance invoice
clearly stating when payment was due
I also attached an email proving [redacted] and I spoke over the phone regarding how
we run our maintenance and him approving $per month for maintenance
service
Lastly I attached an email where [redacted] is stating he will give us what is owned,
but now is refusing to pay
Also in that last email is shows my office manager did politely
explain over and over how our billing system works

1.       [redacted] joined our monthly maintenance program requesting weekly service for a property he is selling. [redacted] being the realtor and his father supposedly owning the property.
2.       I never promised to get this property in...

showing condition through weekly maintenance only. I repeatedly told [redacted] that he would need a onetime clean up, where we would come out to the property and spend the whole day there cleaning and trimming with haul away of debris. The property looked as if no one had kept up with it for months when we took over. [redacted] even stated to me the last landscaper never did any trimming. I submitted a bid #1154, for the onetime clean up, for his father to approve as [redacted] requested. Never heard anything about it after that.
3.       We spent over an hour and a half at his property every Friday, each time filling up his green waste bin and taking that bin to the curb for trash pickup. We can only spend so much time at each of our customer’s properties and I explained that to [redacted] multiple times, also explaining this is only maintenance service. We did the best we could with what he wanted to pay for.
4.       Our services are monthly billed, not by date. With payment due on the last Friday of the month. [redacted] started his weekly maintenance service with us in June. We serviced his property starting on the first Friday, June 6th, 2014, and continuing each Friday, with payment due the last Friday on June 27th 2014. No payment was received from [redacted], for the month of June.
In July, we did skip a week of maintenance service to half of our maintenance clients due to a family emergency. I did prorate the month of July from $250 to $192 and that payment was due July 25, 2014. Again no payment was received for the month of July.
June and July payments were finally received the first week of August after being over two months late.
In the month of August, we serviced his property all five Fridays with full payment of $250 due on August 29th, 2014. Again no payment was received for the month of August.
We received an email from [redacted] on August 31, 2014 cancelling his maintenance service at his father’s request. He did not mention in this email nor any emails that he was not satisfied with our service.
Six days after [redacted] filed this complaint with the Revdex.com and nearly four weeks past due, a payment of $187.50 was finally received on September 25th, with a balance of $62.50 still due for August Service.
5.       We never threatened [redacted] over email or over the phone. We simply were asking for payment that was over 3 weeks late with no response from [redacted].
I called on September 16 and 17 with no response.  My office manager emailed [redacted] on the 17th, stating his payment was late and that we haven’t received payment for August service. His response was that he did not have service the last week of the service contract so the amount he sent was $187.50. When my office manager quickly replied back to [redacted] stating the full amount was due explaining we serviced his property all 5 Fridays in August. No response back from [redacted].
[redacted] was still not returning my phone calls, on September 19th, I called the phone number on [redacted]’s business flyer that was hanging on the for sell sign at the property. I was trying to find out who the real owner was to this property. I spoke with the loan officer asking for the owner’s information so I could get a hold of the real owner and let that person know [redacted] their realtor was not paying for services rendered and the next step would be a lien placed on the property if no payment was received.
I received a call from [redacted] almost immediately. He was extremely disrespectful, saying he was going to leave bad reviews all over the place on me and my company, and was even going to go to one of our current client’s house and tell them how horrible we are to get them to cancel their services with us. Which I’m not too concerned about because all of our clients know how hard we work.
My office manager then emailed [redacted], again trying to clear any confusion with the services rendered and payment due. My office manager has been nothing but nice to [redacted]. She did politely inform him how our billing system works again. He then responded to her email, stating he was under the impression that the billing cycle was billed differently, then how my office manager had been billing him for the past 3 months, with much more in the email then lastly stated “I would kindly ask you to stop slandering me and I will get you your $60.” We never once slandered his name nor his business. If anything he is slandering our name and business by submitting a false Revdex.com complaint, writing false accusations on different review sites all over the internet and by threatening to go to a current client of ours and slander us to get them to quick our services.
6.       We never called any friends of his, nor do we know any of his friends. This relationship was strictly a business relationship.
7.       I truly believe this is about him not being able to pay his bills and has no reflection on our service. We have done nothing wrong. We serviced this property the whole month of August and we deserve to be paid for our services. He was constantly late paying his maintenance bills.
We have never added any late fees to any of his past due balances nor have we filed a lien on this property yet.
8.       I am truly sorry [redacted] is confused in regards to how we bill our maintenance clients. We did try to explain it over and over to him. In the past 5 years of running our maintenance program we have never had a client that did not understand that we bill by the month.
 
We will not be offering a discount of $60 because we did service his property the whole month of August. We have always been fair in regards to when we have missed a week by prorating the amount due at the end of the month, as we did in July.
We simply cannot work for free and that is what [redacted] is expecting from us.
We kindly ask for payment on the balance of $62.50 and for him to remove all the distorted and slanderous reviews he’s posted in regards to our company on Yelp and Angie’s List and any other websites he may have posted on.

We hired Saunder’s Landscaping to transform our back yard into a drought tolerant yard. Jack, the owner, is experienced and knowledgeable about drought tolerant and was able to take what ideas we had and gave us a clear creative plan for our yard. Along the way he would give daily updates of progress, what to expect next and was always available to answer our questions. He does not cut corners and did our yard as it was his own with attention to detail. This is a small family run business so prices are reasonable and he only hires honest and hardworking workers. He is always polite, professional and reliable. He took a blank canvas (1100 sq ft of grass) and turned it into a masterpiece. We ended up with a beautiful yard that exceeded our expectations which included pavers, a fire pit and water feature that is absolutely professionally done. We now have a peaceful colorful back yard that we will be able to relax and enjoy with friends.

Great company. [redacted] personally came to our home and listened to our vision and then created it within our budget. He started the job when promised and ended on time. This was a large 5 week project which included approx. 1000 sq feet of two-tone stamped concrete, a custom bar/shed, new drainage system, planting, drip system, low voltage lighting, etc. [redacted] is a good communicator and his crew is great!

Review: Jack Saunders promised to get my property in showing condition after I told him I was trying to sell it and made clear my expectations and needs. Week after week he dropped the ball and finally after 3 months I decided to find somebody else. I would not be leaving this review however just for the poor landscaping service. I started my service on the 6th of the month and assumed that service would thus be valid until the 6th (like most services). This was not the case and instead of politely informing me of this he left me threatening voicemails and emails saying he was going to place a lien on my property over $60 and charge me late fees (I was less than 2 weeks past due). He then proceeded to call friends of mine and slander my name to them. This was the final straw and I would like to try and help anyone else avoid his services in the future if I can help it. I have never had a contractor talk to me like this before and would say he needs to work on his customer service and needs to do the work he was contracted for if he intends to stay in business.Desired Settlement: $60 refunded for last week of service.

Business

Response:

1. [redacted] joined our monthly maintenance program requesting weekly service for a property he is selling. [redacted] being the realtor and his father supposedly owning the property.

2. I never promised to get this property in showing condition through weekly maintenance only. I repeatedly told [redacted] that he would need a onetime clean up, where we would come out to the property and spend the whole day there cleaning and trimming with haul away of debris. The property looked as if no one had kept up with it for months when we took over. [redacted] even stated to me the last landscaper never did any trimming. I submitted a bid #1154, for the onetime clean up, for his father to approve as [redacted] requested. Never heard anything about it after that.

3. We spent over an hour and a half at his property every Friday, each time filling up his green waste bin and taking that bin to the curb for trash pickup. We can only spend so much time at each of our customer’s properties and I explained that to [redacted] multiple times, also explaining this is only maintenance service. We did the best we could with what he wanted to pay for.

4. Our services are monthly billed, not by date. With payment due on the last Friday of the month. [redacted] started his weekly maintenance service with us in June. We serviced his property starting on the first Friday, June 6th, 2014, and continuing each Friday, with payment due the last Friday on June 27th 2014. No payment was received from [redacted], for the month of June.

In July, we did skip a week of maintenance service to half of our maintenance clients due to a family emergency. I did prorate the month of July from $250 to $192 and that payment was due July 25, 2014. Again no payment was received for the month of July.

June and July payments were finally received the first week of August after being over two months late.

In the month of August, we serviced his property all five Fridays with full payment of $250 due on August 29th, 2014. Again no payment was received for the month of August.

We received an email from [redacted] on August 31, 2014 cancelling his maintenance service at his father’s request. He did not mention in this email nor any emails that he was not satisfied with our service.

Six days after [redacted] filed this complaint with the Revdex.com and nearly four weeks past due, a payment of $187.50 was finally received on September 25th, with a balance of $62.50 still due for August Service.

5. We never threatened [redacted] over email or over the phone. We simply were asking for payment that was over 3 weeks late with no response from [redacted].

I called on September 16 and 17 with no response. My office manager emailed [redacted] on the 17th, stating his payment was late and that we haven’t received payment for August service. His response was that he did not have service the last week of the service contract so the amount he sent was $187.50. When my office manager quickly replied back to [redacted] stating the full amount was due explaining we serviced his property all 5 Fridays in August. No response back from [redacted].

[redacted] was still not returning my phone calls, on September 19th, I called the phone number on [redacted]’s business flyer that was hanging on the for sell sign at the property. I was trying to find out who the real owner was to this property. I spoke with the loan officer asking for the owner’s information so I could get a hold of the real owner and let that person know [redacted] their realtor was not paying for services rendered and the next step would be a lien placed on the property if no payment was received.

I received a call from [redacted] almost immediately. He was extremely disrespectful, saying he was going to leave bad reviews all over the place on me and my company, and was even going to go to one of our current client’s house and tell them how horrible we are to get them to cancel their services with us. Which I’m not too concerned about because all of our clients know how hard we work.

My office manager then emailed [redacted], again trying to clear any confusion with the services rendered and payment due. My office manager has been nothing but nice to [redacted]. She did politely inform him how our billing system works again. He then responded to her email, stating he was under the impression that the billing cycle was billed differently, then how my office manager had been billing him for the past 3 months, with much more in the email then lastly stated “I would kindly ask you to stop slandering me and I will get you your $60.” We never once slandered his name nor his business. If anything he is slandering our name and business by submitting a false Revdex.com complaint, writing false accusations on different review sites all over the internet and by threatening to go to a current client of ours and slander us to get them to quick our services.

6. We never called any friends of his, nor do we know any of his friends. This relationship was strictly a business relationship.

7. I truly believe this is about him not being able to pay his bills and has no reflection on our service. We have done nothing wrong. We serviced this property the whole month of August and we deserve to be paid for our services. He was constantly late paying his maintenance bills.

We have never added any late fees to any of his past due balances nor have we filed a lien on this property yet.

8. I am truly sorry [redacted] is confused in regards to how we bill our maintenance clients. We did try to explain it over and over to him. In the past 5 years of running our maintenance program we have never had a client that did not understand that we bill by the month.

We will not be offering a discount of $60 because we did service his property the whole month of August. We have always been fair in regards to when we have missed a week by prorating the amount due at the end of the month, as we did in July.

We simply cannot work for free and that is what [redacted] is expecting from us.

We kindly ask for payment on the balance of $62.50 and for him to remove all the distorted and slanderous reviews he’s posted in regards to our company on Yelp and Angie’s List and any other websites he may have posted on.

Business

Response:

I truly feel sorry for [redacted] that he feels the need to

withhold the balance clearly owed to us as we are a small family run company,

who has employees and bills of our own that need to be paid.

If [redacted] would have mentioned in his email when he was cancelling service, that

he was dissatisfied with our service an anyway, I would have giving him a

discount right then and there on his bill. Our customers come first always. We

have worked very hard the last 5 years in showing every customer this. Some

people simply cannot be pleased no matter how many times we try to explain how

our billing system works. Honestly $62.50 is not worth us taking the time to

place a lien on this property. We will just have to take the loss.

How [redacted] went about this by being extremely disrespectful to me then leaving

distorted reviews all over the internet slandering my company is just not

right.

[redacted] not mentioning he was dissatisfied with my company

until after his final bill was over 3 weeks late seems a little strange. If

[redacted] would have paid his bill on time we would have never called and emailed

him questioning where our payment was. That is just common sense. There was no

threat. We have full right to place a lien on the property and also to add late

fees as any other construction company would do with someone who refuses to pay

for services rendered. I want to make it clear we never added any late fees

ever nor have we placed a lien on this property.

I attached emails proving we did emailed [redacted] every month a maintenance invoice

clearly stating when payment was due.

I also attached an email proving [redacted] and I spoke over the phone regarding how

we run our maintenance and him approving $250 per month for maintenance

service.

Lastly I attached an email where [redacted] is stating he will give us what is owned,

but now is refusing to pay.

Also in that last email is shows my office manager did politely

explain over and over how our billing system works.

Consumer

Response:

I am rejecting this response because:

My husband and I just recently had our backyard done in stamped concrete by Saunders Landscaping and we couldn't have been more happy with our end result. Not only did we get quality work, but Jack was extremely helpful and knowledgeable. Customer service is big to me and Saunders Landscaping definitely has the best.