Saubel's Shurfine Market

Review: On august 17 2013 I went to Saubel's Shurfine Market it was third day of the sale. I purchased peaches that were advertised $0.88 /lb (sign on shelf also stated $ 0.88 /lb). When I arrived home I noticed they charged me $ 1.49 /lb. I called the store and asked to speak the manager she said her name was [redacted]. And they would refund the money (my gas my time) I also told her this was illegal to advertise one price and charge another. she said I just work here . On Sunday august 18 a friend went to the same store and purchased peaches the sign on shelf still said $0.88 / lb but was charged $ 1.49 /lb I have both receipts . They also advertised 85% lean hamburger and was selling 83% leanDesired Settlement: I would like to see them fined for false advertising and made to refund everybody that purchased peaches or hamburger .This could be done though there store card program they have a record of everybody who purchased these items. If this is outside of the scope of the Revdex.com please email me info on which government agency handles this so I can file a complaint with them. Thank you.

Business

Response:

8/22/2013

Dear [redacted],

The customer is correct that the peaches were ringing up incorrectly. They were advertised in our normal weekly ad (which I have enclosed a copy of the ad) at $1.49 lb. The peaches were also part of a special 4 Day Sale (ad copy enclosed) that we advertised them at .88 Lb. From what I can tell at this point our weekly ad price over wrote the 4 day sale price.

The retail price was corrected by a manager later on August 17th, however he did miss what we call a drop down number which, I assume is the number the cashier used on the 18th.

As to the Ground Beef, I can’t find where this complaint is coming from. We did have Saubel's Reserve Ground Chuck advertised on the front page of the ad with no % lean advertised. I am also enclosing a copy of the shelf sign which did list the product as being 83% lean.

I can assure you that we strive to be perfect when it comes to pricing. Anytime that we are wrong we will gladly make it right with the customer.

Sincerely,

Consumer

Response:

Receipts