The subscription we offered to pay for: Is dated on the day that the car was originally sold, not on the date that the paperwork was written up, and over a week later the customer would not re-sign unless we gave the service to him (He held onto the sales paperwork that he would not sign unless we paid for his satellite.) The $is the cost of the subscription---the difference in what he paid and our offer of $199, are optional services like travel link and the activation fee We will pay for the basic subscription to satellite service as we agreed to and have previously mentioned, but not the other options he paid for Basic service is $ We did NOT lie to the customer and went over and above trying to make this customer happy The check was mailed to this customer last week Sincerely, [redacted] General Manager Gillman Chrysler Jeep Dodge
As far as the sunroof issue goes, I had [redacted] *** (our sunroof installer) look at the concern They are in agreement that the issue is a result of the accident that the customer was involved in and has nothing to do with Gillman I showed her my personal vehicle sunroof and let her see the difference and how her paintwork from the body shop that repaired her vehicle was sub par As far as the radio, I am meeting with [redacted] my service manager and he will contact her for a follow up visit Thank You, [redacted] [redacted] Gillman Dodge-Ram-Chrysler-Jeep ###-###-#### direct
I totally disagree with her statement as I listened to her and tried to assist her in every way I am disappointed that she would say we are not trying to help her Please understand that calling for a lost/missing key after two years is very unusual and offering to pay half the cost of a replacement key is more than fair We had no reason not to give the customer both keys to her car[redacted] ***
I want to clarify our
position. The sunroof was a factory install, Gillman CJD never did any
work on the truck, I have inspected it personally, had my service manager
inspect it, had digital images sent to Chrysler for their approval (it was denied
as reason being customer induced damage), and as a courtesy to this customer, sent the vehicle to a third party sunroof
installer and they said that the responsibility was with the repair shop that
fixed the vehicle after the accident not the manufacturers paint job from two years ago. The customer bought the vehicle
nearly years ago and the concern about the paint arose after the accident. I feel I
have exhausted every option and all sources attribute the damage to the
customer’s accident We have provided excellent customer service to this customer even though we did not do any work to the car As far as the radio goes, I asked the customer to
bring it back in and we will perform the next step in Chrysler’s process.
Thank You,
*** ***
*** ***
Gillman Dodge-Ram-Chrysler-Jeep
###-###-####
direct
###-###-####
cell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint
Due to the way that I was spoken to by both people, the disrespect I was given, & the fact that I had to call the corporate office just for the manager at the dealership to respond, I feel I'm owed more than thatI was constantly talked over and cut offI couldn't even ask the things I needed to when speaking with *** ***Then *** *** called back & spoke to me as if I had the intelligence of a year old.
Regards,
*** ***
Once again Gillman is lyingI signed the documents they requested the same day they called meMr*** *** from the dealership brought the documents to my office and I signed them
Also, in their first message, they say that they did not originally offer the radio service and now they accept they did
Finally, Mr*** says that they went over and above trying to make me happy which is also not trueI chased the salesperson for over three months trying to get my check and he just kept making excusesThen, after I filed my complaint at the Revdex.com, on November I received a message from Mr***I returned his call and left him a messageHe never called me back
When I bought the car the satellite radio didn’t work and all its features were disabledThe salesperson told me that they would have it activated for one year, that was the dealAfter a few days the salesperson told me that they would not activate itWhen they requested my signature on some documents, they offered to reimburse me for the radio serviceNow, as a “good faith offer” they are offering to pay just for the programming, without the activation fee, music royalty fee, State & Local taxes, and other package necessary to enable all the features on the satellite radioIf I would have known this, I would have insisted that they activate all the features directly
As requested, attached please find a detailed receipt for the $I am requesting
Sincerely,
*** ** ***
He could not prove or show that roof had been damage Truck sun roof has not been painted Mr*** looked at his sun roof in his truck and compare my truck and his truck sun roof haf no paint bumps or metal work...his sun roof was cleanI understand now why Chrysler rejected warranty Gillman Dodge had my truck custom out by someone else..and that company did a crappy job He knows what happen Pulled the record from Chrysler and see if they cut the sun roof or someone else If top was damage from a accident..it would have been total out Why would I bring a vehicle in to be fixed with a damage top Yes I have schedule a appointment with *** *** in Houston which Mr***, refereed me toGillman Dodge knows they are responsible and does not want to own to their mistake I want you and anyone else yo show me that the sun roof has been in accident or painted Let's look at other vehicle on lot and see if they same crappy job on sun roof Why would your service rep *** say I can't believe this truck got inspected with all this The radio is not fixed..I have brought it in times and each time nothing They said they did a software update each time...well it ain't working Truck has bumper to bumper warranty...and still has warranty on it There are people who will try to get over...but I am not one of them..own up to your mistake
We did not originally offer the radio service to this customer As a good faith offer we will mail the customer a check for $for the cost of one year of satellite service.
Sincerely,
Gillman Companies
Ms [redacted]’s car is in the shop
for an airbag recall and repair. The Chrysler district service manager is
involved. We are getting her a loaner car at her request. It is in
process.
Thank You,
Matt C[redacted]
General Manager
Gillman...
Dodge-Ram-Chrysler-Jeep
713-776-4901
direct
214-783-0657
cell
mc[redacted]@gillmanauto.com
Revdex.com:
This letter is to inform you that Gillman Chrysler/ Jeep/ Dodge/ Ram has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/16/2017 and assigned ID [redacted].Sent: Monday, July 03, 2017 12:37 PMSubject: Re: You have a New Message from Revdex.com...
Regarding Complaint #[redacted]The dealership sent me a check about a week ago. They should not have held my money since March 9th though. They did not want to return numerous calls and emails to all levels of finaance and management at that company.So my issue is resolved, but I think people should know that they are dishonest, lying about not having certain color vehicles in stock and repeatedly saying they would look into the problem and return my money but not doing so for so long.
This customer has another car now, was provided a rental, has floor mats and the car was filled with gas per their request. We believe the customer has been taken car of to their satisfaction.Sincerelym,Debi A[redacted]The Gillman Companies
This has been an unusual situation and we apologize for the time it has taken to bring to a conclusion. The title has been tied up in the state of Texas Department of Motor Vehicles for mistakes that previous dealers had made. Please understand we want to get this completed as fast as we...
can. At this point, we walked the proper documentation to the state agency in downtown Houston yesterday. As of this writing, they say the status is “submitted.” We will follow up twice a day with the State until we have this completed.We sincerely apologize for any inconvenience this matter has caused.Thank you, John [redacted]General Manager
We received authorization last
week from Chrysler engineering and completed repairs on the vehicle the next
day. The customer has picked up the vehicle.
Thank You,
Matt C[redacted]
General Manager
Gillman Dodge-Ram-Chrysler-Jeep
713-776-4901
direct
214-783-0657
cell
mc[redacted]@gillmanauto.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We have purchased a new tire for customer and apologized for the mishap. Other than the tire, no other issues with the vehicle has arisen. We are confident that the vehicle is sound and customer is satisfied. John [redacted]General ManagerGillman CJD Ram
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. My vehicle is still not properly repaired. The response provided is NOT truthful. No one reached out to me. There was no free diagnosis. ALL DIAGNOSIS IS FREE WHEN YOU GET REPAIRS DONE AT THEIR SHOP. I put my own battery in because the one currently in the vehicle was brand new and staff at Gillman REFUSED to help me unless I purchased THEIR BATTERY. THEY HAVE PROVIDED A SERVICE TIMELINE WITHOUT ACKNOWLEDGING THE POOR CUSTOMER SERVICE GIVEN BY THE GENERAL MANAGER AND SERVICE MANAGER. THEY DON'T TREAT THEIR CUSTOMERS WITH RESPECT.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is needed after almost 2 months. I received my vehicle back almost 2 weeks ago. The panel on the door has fallen off and the mirror switch on the door is now not working. This dealership has also placed incorrect information on my [redacted] which is causing me to get low ball offers on this vehicle. I have been given several offers with the excuse that Gillman has placed that I have incorrect mileage on my [redacted] which appears that I have fraud on my odometer. the dealership offering me $15,500.00 for my truck is hardly fair market trade value for this.
Ms. [redacted] purchased a used
vehicle with an aftermarket radio in it. There is an amplifier pop when
the radio is turned on. The aftermarket radio is being
sent to a 3rd party vendor to be diagnosed and repaired if
necessary. We are in the process of making sure all seals...
are functioning properly.
Her options are to keep the vehicle after the repair or pay to return it to factory specs. They are scheduled to pick up the car this week
We apolgize for the delays in getting this customers car repaired and hope we can provide the customer service Gillman is known for.Thank You,
Matt Chapman
General Manager
Gillman Dodge-Ram-Chrysler-Jeep
713-776-4901
direct
214-783-0657
cell
I have spoken with Mr. [redacted] and listened to his concerns and he is appreciative of my call and the fact that we have addressed the issue with his leased vehicle. I have offered to provide a complimentary oil change to Mr. [redacted] and asked him to call me directly when he is ready to bring his...
[redacted] in for service.At the present time Mr. [redacted] is satisfied with the fact that [redacted] has noted his account and the reason for the delay in posting the payoff amount to his leased vehicle and no further action is necessary. We apologize for any delays on our end. Peter *. [redacted]New Car & Internet Sales DirectorGillman Companies(713) 776-7099
The subscription we offered to pay for: Is dated on the day that the car was originally sold, not on the date that the paperwork was written up, and over a week later the customer would not re-sign unless we gave the service to him (He held onto the sales paperwork that he would not sign unless we paid for his satellite.) The $is the cost of the subscription---the difference in what he paid and our offer of $199, are optional services like travel link and the activation fee We will pay for the basic subscription to satellite service as we agreed to and have previously mentioned, but not the other options he paid for Basic service is $ We did NOT lie to the customer and went over and above trying to make this customer happy The check was mailed to this customer last week Sincerely, [redacted] General Manager Gillman Chrysler Jeep Dodge
As far as the sunroof issue goes, I had [redacted] *** (our sunroof installer) look at the concern They are in agreement that the issue is a result of the accident that the customer was involved in and has nothing to do with Gillman I showed her my personal vehicle sunroof and let her see the difference and how her paintwork from the body shop that repaired her vehicle was sub par As far as the radio, I am meeting with [redacted] my service manager and he will contact her for a follow up visit Thank You, [redacted] [redacted] Gillman Dodge-Ram-Chrysler-Jeep ###-###-#### direct
I totally disagree with her statement as I listened to her and tried to assist her in every way I am disappointed that she would say we are not trying to help her Please understand that calling for a lost/missing key after two years is very unusual and offering to pay half the cost of a replacement key is more than fair We had no reason not to give the customer both keys to her car[redacted] ***
I want to clarify our
position. The sunroof was a factory install, Gillman CJD never did any
work on the truck, I have inspected it personally, had my service manager
inspect it, had digital images sent to Chrysler for their approval (it was denied
as reason being customer induced damage), and as a courtesy to this customer, sent the vehicle to a third party sunroof
installer and they said that the responsibility was with the repair shop that
fixed the vehicle after the accident not the manufacturers paint job from two years ago. The customer bought the vehicle
nearly years ago and the concern about the paint arose after the accident. I feel I
have exhausted every option and all sources attribute the damage to the
customer’s accident We have provided excellent customer service to this customer even though we did not do any work to the car As far as the radio goes, I asked the customer to
bring it back in and we will perform the next step in Chrysler’s process.
Thank You,
*** ***
*** ***
Gillman Dodge-Ram-Chrysler-Jeep
###-###-####
direct
###-###-####
cell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint
Due to the way that I was spoken to by both people, the disrespect I was given, & the fact that I had to call the corporate office just for the manager at the dealership to respond, I feel I'm owed more than thatI was constantly talked over and cut offI couldn't even ask the things I needed to when speaking with *** ***Then *** *** called back & spoke to me as if I had the intelligence of a year old.
Regards,
*** ***
We offered to split the cost with the customer After two years we feel this is a generous offer
Once again Gillman is lyingI signed the documents they requested the same day they called meMr*** *** from the dealership brought the documents to my office and I signed them
Also, in their first message, they say that they did not originally offer the radio service and now they accept they did
Finally, Mr*** says that they went over and above trying to make me happy which is also not trueI chased the salesperson for over three months trying to get my check and he just kept making excusesThen, after I filed my complaint at the Revdex.com, on November I received a message from Mr***I returned his call and left him a messageHe never called me back
When I bought the car the satellite radio didn’t work and all its features were disabledThe salesperson told me that they would have it activated for one year, that was the dealAfter a few days the salesperson told me that they would not activate itWhen they requested my signature on some documents, they offered to reimburse me for the radio serviceNow, as a “good faith offer” they are offering to pay just for the programming, without the activation fee, music royalty fee, State & Local taxes, and other package necessary to enable all the features on the satellite radioIf I would have known this, I would have insisted that they activate all the features directly
As requested, attached please find a detailed receipt for the $I am requesting
Sincerely,
*** ** ***
He could not prove or show that roof had been damage Truck sun roof has not been painted Mr*** looked at his sun roof in his truck and compare my truck and his truck sun roof haf no paint bumps or metal work...his sun roof was cleanI understand now why Chrysler rejected warranty Gillman Dodge had my truck custom out by someone else..and that company did a crappy job He knows what happen Pulled the record from Chrysler and see if they cut the sun roof or someone else If top was damage from a accident..it would have been total out Why would I bring a vehicle in to be fixed with a damage top Yes I have schedule a appointment with *** *** in Houston which Mr***, refereed me toGillman Dodge knows they are responsible and does not want to own to their mistake I want you and anyone else yo show me that the sun roof has been in accident or painted Let's look at other vehicle on lot and see if they same crappy job on sun roof Why would your service rep *** say I can't believe this truck got inspected with all this The radio is not fixed..I have brought it in times and each time nothing They said they did a software update each time...well it ain't working Truck has bumper to bumper warranty...and still has warranty on it There are people who will try to get over...but I am not one of them..own up to your mistake
We did not originally offer the radio service to this customer As a good faith offer we will mail the customer a check for $for the cost of one year of satellite service.
Sincerely,
Gillman Companies
Ms [redacted]’s car is in the shop
for an airbag recall and repair. The Chrysler district service manager is
involved. We are getting her a loaner car at her request. It is in
process.
Thank You,
Matt C[redacted]
General Manager
Gillman...
Dodge-Ram-Chrysler-Jeep
713-776-4901
direct
214-783-0657
cell
mc[redacted]@gillmanauto.com
Revdex.com:
This letter is to inform you that Gillman Chrysler/ Jeep/ Dodge/ Ram has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/16/2017 and assigned ID [redacted].Sent: Monday, July 03, 2017 12:37 PMSubject: Re: You have a New Message from Revdex.com...
Regarding Complaint #[redacted]The dealership sent me a check about a week ago. They should not have held my money since March 9th though. They did not want to return numerous calls and emails to all levels of finaance and management at that company.So my issue is resolved, but I think people should know that they are dishonest, lying about not having certain color vehicles in stock and repeatedly saying they would look into the problem and return my money but not doing so for so long.
This customer has another car now, was provided a rental, has floor mats and the car was filled with gas per their request. We believe the customer has been taken car of to their satisfaction.Sincerelym,Debi A[redacted]The Gillman Companies
This has been an unusual situation and we apologize for the time it has taken to bring to a conclusion. The title has been tied up in the state of Texas Department of Motor Vehicles for mistakes that previous dealers had made. Please understand we want to get this completed as fast as we...
can. At this point, we walked the proper documentation to the state agency in downtown Houston yesterday. As of this writing, they say the status is “submitted.” We will follow up twice a day with the State until we have this completed.We sincerely apologize for any inconvenience this matter has caused.Thank you, John [redacted]General Manager
We received authorization last
week from Chrysler engineering and completed repairs on the vehicle the next
day. The customer has picked up the vehicle.
Thank You,
Matt C[redacted]
General Manager
Gillman Dodge-Ram-Chrysler-Jeep
713-776-4901
direct
214-783-0657
cell
mc[redacted]@gillmanauto.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We have purchased a new tire for customer and apologized for the mishap. Other than the tire, no other issues with the vehicle has arisen. We are confident that the vehicle is sound and customer is satisfied. John [redacted]General ManagerGillman CJD Ram
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. My vehicle is still not properly repaired. The response provided is NOT truthful. No one reached out to me. There was no free diagnosis. ALL DIAGNOSIS IS FREE WHEN YOU GET REPAIRS DONE AT THEIR SHOP. I put my own battery in because the one currently in the vehicle was brand new and staff at Gillman REFUSED to help me unless I purchased THEIR BATTERY. THEY HAVE PROVIDED A SERVICE TIMELINE WITHOUT ACKNOWLEDGING THE POOR CUSTOMER SERVICE GIVEN BY THE GENERAL MANAGER AND SERVICE MANAGER. THEY DON'T TREAT THEIR CUSTOMERS WITH RESPECT.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is needed after almost 2 months. I received my vehicle back almost 2 weeks ago. The panel on the door has fallen off and the mirror switch on the door is now not working. This dealership has also placed incorrect information on my [redacted] which is causing me to get low ball offers on this vehicle. I have been given several offers with the excuse that Gillman has placed that I have incorrect mileage on my [redacted] which appears that I have fraud on my odometer. the dealership offering me $15,500.00 for my truck is hardly fair market trade value for this.
Ms. [redacted] purchased a used
vehicle with an aftermarket radio in it. There is an amplifier pop when
the radio is turned on. The aftermarket radio is being
sent to a 3rd party vendor to be diagnosed and repaired if
necessary. We are in the process of making sure all seals...
are functioning properly.
Her options are to keep the vehicle after the repair or pay to return it to factory specs. They are scheduled to pick up the car this week
We apolgize for the delays in getting this customers car repaired and hope we can provide the customer service Gillman is known for.Thank You,
Matt Chapman
General Manager
Gillman Dodge-Ram-Chrysler-Jeep
713-776-4901
direct
214-783-0657
cell
I have spoken with Mr. [redacted] and listened to his concerns and he is appreciative of my call and the fact that we have addressed the issue with his leased vehicle. I have offered to provide a complimentary oil change to Mr. [redacted] and asked him to call me directly when he is ready to bring his...
[redacted] in for service.At the present time Mr. [redacted] is satisfied with the fact that [redacted] has noted his account and the reason for the delay in posting the payoff amount to his leased vehicle and no further action is necessary. We apologize for any delays on our end. Peter *. [redacted]New Car & Internet Sales DirectorGillman Companies(713) 776-7099