Management justified the deductions made by providing the customer with copies of receipts, pictures and adjusting the restoration deductions accordingly The matter was closed with both parties agreeing to a mutual agreement of zero refund and zero amount due from residentTD
Good morning: We received the BBB complaint filed by Ms. ***. This matter has been handled. Her refund was originally mailed but never arrived due to a wrong address. I cancelled the original check and since have reissued a replacement check dropping the cleaning fee as a token of our appreciation for her tenure tenancy. The check was mailed earlier this week. We did deduct outstanding water, trash and sewage bills. Ms. [redacted] claims to have paid one of the two however, we do not show receipt of such payment and when I called the money order issuer company they stated that the money order has not been endorsed. I therefore informed Ms. [redacted] that the burden of proof falls back on her and she will need to prove that she submitted the money order. I asked her to provide me with the method of delivery and to who she handed the money order to. I am still waiting for a response for that information. Thank you, [redacted]
Management justified the deductions made by providing the customer with copies of receipts, pictures and adjusting the restoration deductions accordingly The matter was closed with both parties agreeing to a mutual agreement of zero refund and zero amount due from residentTD
Good morning: We received the BBB complaint filed by Ms. ***. This matter has been handled. Her refund was originally mailed but never arrived due to a wrong address. I cancelled the original check and since have reissued a replacement check dropping the cleaning fee as a token of our appreciation for her tenure tenancy. The check was mailed earlier this week. We did deduct outstanding water, trash and sewage bills. Ms. [redacted] claims to have paid one of the two however, we do not show receipt of such payment and when I called the money order issuer company they stated that the money order has not been endorsed. I therefore informed Ms. [redacted] that the burden of proof falls back on her and she will need to prove that she submitted the money order. I asked her to provide me with the method of delivery and to who she handed the money order to. I am still waiting for a response for that information. Thank you, [redacted]