This matter was resolved We mailed a $refund check to [redacted] ’s home address on September 29, Don’t believe we did anything wrong, as he stated in is complaint The attached work order was signed and sent to [redacted] the day of service Why would he sign and pay the $if he was unsatisfied? In fact, we offer free estimates for new systems so there would not of been an additional charge The $was the diagnosis / trip charge that would have been explained to him on the phone when booking and then the Technician when payment was made We simply returned his money as a good faith gesture and has an attempt to reduce everyone’s aggravation Please let me know if you need anything further regarding this matter Thank you, Jim Vito ###-###-####
This matter was resolved We mailed a $refund check to [redacted] ’s home address on September 29, Don’t believe we did anything wrong, as he stated in is complaint The attached work order was signed and sent to [redacted] the day of service Why would he sign and pay the $if he was unsatisfied? In fact, we offer free estimates for new systems so there would not of been an additional charge The $was the diagnosis / trip charge that would have been explained to him on the phone when booking and then the Technician when payment was made We simply returned his money as a good faith gesture and has an attempt to reduce everyone’s aggravation Please let me know if you need anything further regarding this matter Thank you, Jim Vito ###-###-####