Keep charging despite canceling. Nonexistent customer service
I signed up for one month and then have gotten charged for three more months despite my every effort to cancel. I have spent hours on hold with a customer service line trying to cancel and get refunded and have never gotten through to a person.This is a scam!
Hello, We have researched our records of enrollments and we do not have any information on "James GM [redacted] We do not have any internal licensed agents with the first name of "Frank" (no last name was provided for the selling agent) Our contracted external agents are not contracted with us to sell any major medical policy.We are unable to respond to this complaint without the first and last name of the actual policyholder and the first and last name of the selling agent or agency.Once we have additional information, we will be better equipped to address this issue.Thank you
Dear [redacted] ***, Congratulations for enrolling in the Asentra Health Instant MD Plan. Your Member ID number is [redacted] . You now have 24/7/365 access to Board Certified primary care doctors,... pediatricians and registered nurses by secure internet connection on your smart phone, computer, tablet, phone or email. You and your family have unlimited consultations with doctors, pediatricians and registered nurses for only $49.40 [redacted] per month as a Preferred member. That is a savings of over 50% off our regular rate. Asentra Health works along with your primary health insurance to save you hundreds of dollars a year in medical costs. Now you can sleep easy with our services at your fingertips. Included in your enrollment: Unlimited doctor consultations via MD LIVE with no co-pay or deductible Unlimited access to Ask Mayo Clinic registered nurse line Online Ask Mayo Clinic self diagnostic tool One million dollar medical identity theft insurance policy Total medical identity restoration program by AEGIS Identity Group A savings up to 65% at the pharmacy with your WellDyne well card Savings at 45,000 participating medical professionals located in your local communities Concierge medical program where we schedule appointments for you Medical billing advocate service that will review any of your medical bills for errors and find you savings $100 Reward Certificate from Name My Reward, yours to keep even if you cancel Video Consultation Phone Consultation Secure Email Advice See a Doctor using your computer or tablet over the internet, via your Smartphone computer or tablet. No Webcam? No problem! You can call from your regular phone Ask questions and get advice from our secure email system How to Access the Instant MD Program Step 1: Visit [redacted] and set up your online account (required). Step 2: Click on "Log In" Step 3: Enter your email address ( [redacted] ) and password. Enter the following for your password: First three letters of your last name. The first letter onlymustbe capitalized. The rest is lower case. Your 5 digit zip code. % Example - [redacted] *** in area code [redacted] [redacted] password will be [redacted] Step 4: Once logged in, you will have access to all your Benefits including MD Live for doctor consultations, Ask Mayo Clinic nurse line, WellDyne [redacted] prescription discount program and AEGIS Identity Group for identity restoration. Whether you are at home, in the office, traveling or simply want the most convenient way to reach a doctor or nurse in your state. Instant MD is easy to use and available on your schedule anytime, anywhere. Our service is secure, confidential and compliant with all medical privacy regulations. IMPORTANT INFORMATION:You recently selected Asentra Health’s Instant MD to be your remote health provider. As an active enrollee, you have been charged a $5.95 enrollment fee and a $29.95 prorated network access fee. After your 7 day risk free trial expires, your service will automatically continue and your first monthly payment of $49.40*, a savings of approximately 50%, will be charged to the billing information that you provided us. If you have any questions or wish to change your plan, please call customer care at 1-808-247-CARE. This service is NOT insurance, and there is NO additional charge to members for consultations. Instant MD Fast, Affordable Healthcare and Peace of Mind for you and your family. To get started visit [redacted] and make your appointment today! If you have any customer service questions or changes to your billing information, please call our Customer Service team at [redacted] or email [redacted] Sincerely, The Team from Asentra Health PPN This is not insurance and does not replace your primary care physician. It does not replace COBRA or any other medical insurance program nor is it a Part D prescription drug plan. It is a discount program. This plan is ongoing and payments will continue to post until we receive a signed notification of your request to cancel. To cancel, the member must send us a signed notification no less than 5 days prior to the established billing date. This will ensure the discontinuation of future charges to your account. Any notification after that will lead to another month of coverage. Asentra Health makes no warranty as to the content of any treatment response. You and your physician are solely responsible for all information and/or communication sent during a consultation. All services are HIPPA compliant Asentra’s physicians do not prescribe DEA-controlled medications or lifestyle drugs. If you have an emergency medical condition, please dial 911.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I do not accept this response from the company, soley because I did not enroll in this BS! I accepted a $gift card for I believeWhich I have received from the companyAlso, I cancelled my "so called" membership right awayAt the time I sent them the money for the gift card, I told them specifically, I did not want this crap about getting ahold of Dr's or nurses anytime I wanted to ask questions! Besides, I have my own private insurance with Blue Cross Blue Shield of Minnesota! Which I am perfectly satisfied withTherefore, this crap about me signing or filling out a membership agreement is just a ploy for them to automatically take out funds from my checking account every month! If I see at any time funds from my account withdrawn from this company thy will be in DEEP DOO DOO!!!! Besides I have allready cancelled this so called membership right away at the beginning! As soon as I seen funds taken out from my account!!
Hello, We have researched our records of enrollments and we do not have any information on "James GM [redacted] We do not have any internal licensed agents with the first name of "Frank" (no last name was provided for the selling agent) Our contracted external agents are not contracted with us to sell any major medical policy.We are unable to respond to this complaint without the first and last name of the actual policyholder and the first and last name of the selling agent or agency.Once we have additional information, we will be better equipped to address this issue.Thank you
Please see the response and all applicable documents attached.Thank you.InsuranceTPA.com
Dear [redacted] ***, Congratulations for enrolling in the Asentra Health Instant MD Plan. Your Member ID number is [redacted] . You now have 24/7/365 access to Board Certified primary care doctors,... pediatricians and registered nurses by secure internet connection on your smart phone, computer, tablet, phone or email. You and your family have unlimited consultations with doctors, pediatricians and registered nurses for only $49.40 [redacted] per month as a Preferred member. That is a savings of over 50% off our regular rate. Asentra Health works along with your primary health insurance to save you hundreds of dollars a year in medical costs. Now you can sleep easy with our services at your fingertips. Included in your enrollment: Unlimited doctor consultations via MD LIVE with no co-pay or deductible Unlimited access to Ask Mayo Clinic registered nurse line Online Ask Mayo Clinic self diagnostic tool One million dollar medical identity theft insurance policy Total medical identity restoration program by AEGIS Identity Group A savings up to 65% at the pharmacy with your WellDyne well card Savings at 45,000 participating medical professionals located in your local communities Concierge medical program where we schedule appointments for you Medical billing advocate service that will review any of your medical bills for errors and find you savings $100 Reward Certificate from Name My Reward, yours to keep even if you cancel Video Consultation Phone Consultation Secure Email Advice See a Doctor using your computer or tablet over the internet, via your Smartphone computer or tablet. No Webcam? No problem! You can call from your regular phone Ask questions and get advice from our secure email system How to Access the Instant MD Program Step 1: Visit [redacted] and set up your online account (required). Step 2: Click on "Log In" Step 3: Enter your email address ( [redacted] ) and password. Enter the following for your password: First three letters of your last name. The first letter onlymustbe capitalized. The rest is lower case. Your 5 digit zip code. % Example - [redacted] *** in area code [redacted] [redacted] password will be [redacted] Step 4: Once logged in, you will have access to all your Benefits including MD Live for doctor consultations, Ask Mayo Clinic nurse line, WellDyne [redacted] prescription discount program and AEGIS Identity Group for identity restoration. Whether you are at home, in the office, traveling or simply want the most convenient way to reach a doctor or nurse in your state. Instant MD is easy to use and available on your schedule anytime, anywhere. Our service is secure, confidential and compliant with all medical privacy regulations. IMPORTANT INFORMATION:You recently selected Asentra Health’s Instant MD to be your remote health provider. As an active enrollee, you have been charged a $5.95 enrollment fee and a $29.95 prorated network access fee. After your 7 day risk free trial expires, your service will automatically continue and your first monthly payment of $49.40*, a savings of approximately 50%, will be charged to the billing information that you provided us. If you have any questions or wish to change your plan, please call customer care at 1-808-247-CARE. This service is NOT insurance, and there is NO additional charge to members for consultations. Instant MD Fast, Affordable Healthcare and Peace of Mind for you and your family. To get started visit [redacted] and make your appointment today! If you have any customer service questions or changes to your billing information, please call our Customer Service team at [redacted] or email [redacted] Sincerely, The Team from Asentra Health PPN This is not insurance and does not replace your primary care physician. It does not replace COBRA or any other medical insurance program nor is it a Part D prescription drug plan. It is a discount program. This plan is ongoing and payments will continue to post until we receive a signed notification of your request to cancel. To cancel, the member must send us a signed notification no less than 5 days prior to the established billing date. This will ensure the discontinuation of future charges to your account. Any notification after that will lead to another month of coverage. Asentra Health makes no warranty as to the content of any treatment response. You and your physician are solely responsible for all information and/or communication sent during a consultation. All services are HIPPA compliant Asentra’s physicians do not prescribe DEA-controlled medications or lifestyle drugs. If you have an emergency medical condition, please dial 911.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I do not accept this response from the company, soley because I did not enroll in this BS! I accepted a $gift card for I believeWhich I have received from the companyAlso, I cancelled my "so called" membership right awayAt the time I sent them the money for the gift card, I told them specifically, I did not want this crap about getting ahold of Dr's or nurses anytime I wanted to ask questions! Besides, I have my own private insurance with Blue Cross Blue Shield of Minnesota! Which I am perfectly satisfied withTherefore, this crap about me signing or filling out a membership agreement is just a ploy for them to automatically take out funds from my checking account every month! If I see at any time funds from my account withdrawn from this company thy will be in DEEP DOO DOO!!!! Besides I have allready cancelled this so called membership right away at the beginning! As soon as I seen funds taken out from my account!!