First and foremost we would like to apologize that your move was not completed without any mishap and while we have delivered almost all of your items let us assure you the file is definitely not closed on our endWe will continue to work in hopes of making you satisfied with your relocationOur
records did indicate you worked with *** to set up your move and *** would of been your dispatcherWhile *** did leave for maternity leave our records indicated that she attempted to make all of her customers awareHowever a company is not made of one person and as a team you can rest assure we will work to help satisfy any of your concernsOur records indicate that *** did reach out to you before the end of April to confirm delivery and expressed concerns that your shipment would not be to Portland, Oregon before May 4th however we offered you a $discount and you let *** know that this was okayThe day the delivery crew arrived the driver made a point to check off the items with you assuring everything was deliveredAt first you were concerned that rugs were missing but he did find the one in the truckYou contacted our office to let us know however that one rug was missing and additional boxOur dispatcher contacted the driver and quickly located the other rug as it was still on the truck, and they even attempted to Fed Ex the rug however due to the size and it not being packaged in a box we have made arrangements to deliver the rug ourselves to Oregon and it will arriving this weekAs far as the missing box our records indicated that at first you believed the boxed contained $25,worth of items in which you explained to Sara it contained pieces of a tableHowever another record indicates that later the box you said contained china/ waterford crystalWe have been contacting every customer that would have been on the trailer to if it was accidentally delivered to them, however please provide us with an accurate description of the items in the box to help with our searchTypically we do have success in locating lost items and in this case we did not pack the box so we are unaware of its contentsIn the meantime based on conversations you have had with our office the claim forms have been mailed to youOnce they are received back we will open a claim with the insurance companyThis will help us in providing additional tracing measures to help locate the box and give us a full understanding of what is exactly missingWe apologize we were unable to Email the claim forms but due the rules and regulations that govern our industry a live signature is required on the duplicate formHowever we can promise you that the claim will be handled in an expeditious manner once receivedOur office will be in touch once we receive the claim forms or if the item is locatedAgain we apologize for any inconvenience
Thanks for following up to our response in regards to the complaint and the matters will be addressed within our officeWe ask that you please call us back as we have been trying to reach you in regards to the items that were incorrectly delivered to you. We have called a couple times but unfortunately it does not always seem to be the most convenient time for youPlease give your dispatcher Kevin a call when you get a moment at ###-###-####Our goal would be to hopefully return those items to the family they belong to using our inventory tracking systemAs far as the warehouse handling charge this was explained after we held the items for over a week at no cost to youAt that time you provided us a creditcard for just that charge and we were able to waive the cost of storage moving forward to helpIf an address would of been provided at that time we could of simply delivered it to anywhere within PittsburghHowever since we provided the warehouse handling instead of a second move it is our belief that the savings alone was the reason this ended up being your decisionOur records indicate that a reweigh was in fact offeredTypically the charges are required to be paid in full based on the original weight ticketsThe trailer could of been weighed fully loaded and again weighed after being unloaded which would of calculated the weight of your shipmentThis is actually quite common when a dispute does occur and is explained in your quoteWe are confused why you would believe that this was not an optionIt was also explained that we could have reimbursed you for the difference if it came in light or simply billed you if the weight would have gone upPlease keep this in mind for any future relocations you may have! Of course you will only be charged for what the shipment ends up weighing which may have explained the restaurant analogy used to help you understand! A one course meal is always cheaper than a four course meal, however you will only be billed for the items you orderOur office would be happy to take a look at the inventory from years ago and compare it to the inventory from your most recent moveA good close look may help us see where some changes may have occurred! If you wish for us to help with that please simply send over both inventories to *** so we can provide a look and further clarification! This definitely would help explain things.Hope this helps with resolution, and further understanding the moving process
First and foremost thank you for bringing this matter to our attention.We have researched your file and it appears that you were relocated by Hindman Moving & Storage a subsidiary of this companyIt appears that we did indeed pickup you items on June 24th, 2016, performed a second pickup that day as well and stored all of the items until July 21st, Our records show that you contacted us shortly after the delivery to report damagesWhile in storage it appears that you elected to not purchase our insurance policy however opted to use your own home owners insurance insteadA form to submit a claim was in fact sent to your residence along with instructions on filing a claim. Our office did not receive any correspondence regarding a potential claim from you nor your homeowners insurance until the claim form was returned to us on January 13, 2017; more than months after completion of your move alleging missing items and damagesIt is a requirement that a claim must be submitted within days from the date of the move, however this did not occurFurthermore our records indicate that you elected to utilize your homeowner's policy in the event of any mishap.Since the claim was not received in a timely fashion nor was there a policy purchased, it was considered denied and closedAlso the bill of lading that was signed at delivery indicated that "Except specifically endorsed hereon, all services and all articles received in good condition", no longer allowing any claim to be filed for transportation under the $per pound per item coverage that is included with every move. In the interest of goodwill and not an admission of guilt the claims department will reopen the case and offer you a bottom line settlement for the damages that may of occurred as a full and final solution to this matterFurthermore let us respectfully refer you to your homeowners insurance that was opted for any additional considerationThis notice will be in the mail with in the next 3-business days
The company did not provided the services as indicated. Our furniture was not delivered into our home properly and due to the inefficiency of the team members, piece of EXPENSIVE furniture were damaged. The contact stated our items would be shrink wrapped at no additional charge and we were told during our walkthrough that them items would be wrapped for protection and they were not. Our furniture was just thrown in the garage and first floor of our home.
Regards,
*** ***
I purchased a supplemental insurance policy above and beyond the $per pound and was told by the Don Farr salesman (Jay) that it would cover me in the event of damages above and beyond the state minimums. In every line item of claims being noted of Don Farr's 3/25/correspondence they state I did not notify anyone of their firm at the time of delivery which is completely untrue. Unfortunately, we are dealing with unprofessional firm that took 15+ weeks to do anything about this matter and it wasn't until me/the consumer filed a Revdex.com complaint that their 'attempt' of a settlement shows up. Delivery damages were noted on 10/31/and 11/1/to the crew, to the crew supervisor and I called and spoke with the home office of Don Farr. I am expecting to see the additional monies they owe me for the items disclosed on my Loss of Damaged Goods list:Bed: $50 (their estimate of $to repair is under what professional furniture repair firms have estimated) Laptop Stand: $(the stand costs $as indicated; not $100) Tool Chest: $(to repair the damages sustained)The Table and Bar top need require shop repair. Additional monies of $are needed here
First and foremost let us apologize for any inconvenience that may have occurred as a result of your recent relocationWhile the last box may have already been delivered our services aren’t complete until the customer is satisfiedOur records indicate that we packed your belongings on August
8th, 2016, finished packing a couple items on the 9th and loaded the trailer for the relocation to Florida that day alsoOur records indicate that special expedited shipping was requested with a delivery in Florida on the 12th/13th, making your shipment the last family to be loaded on the truck since it would be delivering days laterUpon loading the trailer on August 9th, the driver indicated that there would be over flow and worked with *** *** to plan items that would be delivered at a later dateThe driver worked with the *** making sure that all of the mattresses were on the truckThey even paid special attention to the televisions loading them in the cab of the truck to make sure they were safe, taking up their living space while traveling to FloridaOur driver *** and his assistant *** believed that they worked closely with *** to ensure total communication through the process since items would not be fitting on the original tractor trailerThey worked until PM that evening loading the trailerOn August 10th a crew returned in a box truck to pick up the items that did not fit to be taken at a later date*** was aware at that time that the items picked that day were not making it on the original trailer*** and *** arrived in Florida on August 12th, 2016, to deliver the items that were loaded on the tractor trailer*** called in and spoke with Jacob, the dispatcher in regards to the delivery date on the other itemsThe items were scheduled to be delivered in two weeks and the customer did not seem satisfied at that timeOn Saturday August 13th the office spoke with ***, he wanted to see what could be done to move up the delivery date of the remaining itemsA return phone call was made on August 15th to ***, that we were able to get the remaining items there in less than a weekAt that time *** made the office aware of the missing walletIt was explained that if they believed the item was stolen and not simply misplaced to please immediately contact that policeHowever, we would also recommend going through all of the boxes once they received the entirety of their shipmentThe staff at Don Farr Moving takes accusations of theft very seriouslyThe name of the pack crew was provided to the customerThe customer asked that we speak to the pack crewOn August 18th the pack crew was interviewed especially the individual that the customer was concerned about*** being a new father was appalled and asked that we have the customer immediately call the policeOur employee wants this cleared up as much as the customer doesAt this point all of the items have been deliveredOur customer support specialist Sara spoke with the *** on August 23rd after the move was completedShe explained the claims process to *** and told him he should include all missing or damaged items on the claim formsThe claim forms were mailed out to him on August 17th, We have not received any calls from the police in regards to the accused theft and we have repeatedly asked the customer that they be contact the police immediatelyWe understand that moving is hectic and collecting all of the items and organizing your new home is a tedious and long processIt is our experience that sometimes when something is lost customers usually contact us a couple days later to let us know it has been found however, if a person ever believes that theft is involved we ask that the police be involvedWe look forward to working with them further to help bring this matter to a close
First and foremost let us apologize for any mishap that may have occurred as a result of your recent relocation and while the last box may have been delivered let us assure you that our goal is your satisfactionOur records indicate that your relocation occurred on 10/31-11/1, Your claim form
was received on November 16th and an acknowledgement was sent to your homeIt appears as the adjuster assigned *** *** to come to your home and assess the damages and they scheduled an appointment on December 15th, After the inspection was performed our office received the information from them and was able to as the claimIt appears that after speaking with our claims adjuster on the 23rd she was able to complete your claim on March 25thA settlement letter has been mailed to your residence of *** *** *** *** *** ** ***You should be receiving that within the next couple daysThe claim settlement will address all of the items claimed as damaged as well as any property damaged that may have occurred.We apologize again for any convenience and hope this resolves the matter
Revdex.com:
What was told to me by the furniture repair person was that my bed would not be able to be fixed back to the original condition and that we could have difficultly assembling and dissembling it in the future. If my bed is not assembled to the original condition then that's a safety issue. What if the bed fell apart or broke while we were sleeping in it or God forbid one of our children were crushed if they were pulling something out from underneath it. It was not damaged before the move and I know that because I was in the room while the movers took apart the bed. I also saw them put some of the screws in their pockets. It wasn't until a few minutes later that one of the men asked me for a baggie to put the screw and brackets in. They clearly lost the pieces because the bed was never assembled in our new home along with MANY other pieces of furniture. We had couches and beds all in the wrong rooms and NOTHING assembled. Any furniture that seemed damaged, scratched, or chipped was brought to our attention or the movers attention right away. They broke part of our entertainment center which we did not file a claim on because we knew it was old and not very well constructed. We wrote that off as "moving wear and tear". They never sent anyone our to weigh the furniture" to hold true to their per pound rule either. The dining set was heavily damaged because it was not shrink wrapped as stated in their contract and told to us by Jim during our walkthrough. There is no good faith here as they claim. They simply don't want to pay for the damages and own up to the fact they did not keep true to their contract as stated. They sent inexperienced workers to our house who in turn have caused significant stress to our lives since June 19th. I cant believe that I am made to be the "bad guy" when it was their intoxicated, inexperienced crew of "men" who damaged my furniture. Several of these men have been fired since our move so clearly there was a problem with their work performance. It is unacceptable that a business can operate like this and treat customers with such disrespect.
Regards,
*** ***
We apologize for any confusionNick the supervisor spoke with the customer this morning and we believe we have resolved any of the confusion that occurred over the weekendThis relocation has been rescheduled for May 17th, 2016.We will be addressing all issues with the employees that were raised
in this complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Don Farr performed a relocation for Mr. [redacted]'s brother in law being Mr. [redacted]. Mr. [redacted] did approve and pay for Mr. [redacted]'s pre-payment to secure the date and the cost of the move only for that day. Mr. [redacted]'s move originally was scheduled for a one day move from residence into a self...
storage facility and some into Don Farr storage, when the movers arrived Mr. [redacted] advised the crew that he has now found an apartment at the last minute and he no longer requires any storage and wants all of his items delivered to his new apartment.Mr. [redacted] also advised the movers that same moving day and our office that he now needs the movers out to his residence the next day to move items from his garage, etc., into his new apartment. As a result of the first move being paid in full by Mr. [redacted], Mr. [redacted] utilized Mr. [redacted]'s credit card to pay for the second day move without Mr. [redacted]'s authorization. After our thorough investigation and in speaking directly with Mr. [redacted] and Mr. [redacted], we have refunded Mr. [redacted]'s credit card in full in the amount of $1,816.96.This matter has been resolved.
First and foremost we would like to apologize for any inconvenience that may have occurred as a result of your recent relocation. Typically our moves occur without incident however when something does occur we don't consider our customers moves completed until they are satisfied. We have...
investigated the claim. Our records have indicated that the claim was paid in full based on the valuation elected by the customer. The coverage was $.60 per lb per item. However we have reopened the claim and in the interest of goodwill the claims department will be mailing a supplemental check for all of the damaged furniture to be paid in full. Our records indicate that we did not provide packing on the misc items that were damaged in the boxes so we can not offer any additional coverage except for the $.60 per lb that was already paid. The supplemental check will be mailed and you should be receiving this within 7-14 days. Thanks again for choosing Don Farr Moving & Storage and again we apologize for the problems that may have occurred as a result of your relocation.
First and foremost we appreciate the help of the Revdex.com with the handling of this matter. It is very concerning to us that Mr. [redacted] may have other individual’s belongings as this is the first we been alerted to this matter. We will have a representative reach out to Mr. [redacted] immediately so we can...
recover these items and get them to their rightful owner. In April of 2017, Mr. [redacted] called us to relocate from Florida to Pennsylvania. Being that Mr. [redacted] is a repeat customer, having moved with us in 2012 to Florida, he assured us that it was fine if we used his estimate from five years ago, as he promised he had not acquired any additional furniture. Mr. [redacted] assured us that no packing services would be required. So, we moved forward with the move and the deposit was given and a date was scheduled for relocation. As the date for pickup approached, Mr. [redacted] informed us that his closing fell through and he would have to push back his date. Our representative accommodated this with no additional expense even though this prevented our other customers from being scheduled. So, we scheduled a new pickup for May 23-24th and Mr. [redacted] requested that the truck come back to Pennsylvania as quickly as possible for delivery on May 28-29th. Our staff worked to accommodate this. The crew arrived in Florida within the two day spread provided, and upon arrival, it became quite clear that Mr. [redacted] had acquired a lot of additional items since his last move. Not only that, but the packing of 1 dishbarrel box, 2 small boxes, a medium box, 3 television boxes, 5 mattress bags, and 9 mirror/picture boxes were necessary to safely transport Mr. [redacted]’s load. The men performed their services and quickly returned to Pennsylvania to accommodate Mr. [redacted]’s specifically requested delivery dates. As far as Mr. [redacted]’s relocation, we have uncovered the following information: As we tried to deliver Mr. [redacted]’s items on his initially requested date, he informed our company that his closing fell through and he would need to reschedule, again completely throwing off our schedule and not allowing us to move forward accordingly as a business. Wanting to be accommodating yet again, our company held Mr. [redacted]’s items without additional chargers until June 6th (a week after the items were supposed to be delivered). Being that our company had no idea when Mr. [redacted] would now want to receive his items, it was determined that our company would have to move his items into our storage facility, thus turning the move in a storage job, meaning that warehouse handling charges would be incurred that we made Mr. [redacted] aware of. He claimed that he understood the charges, and confirmed that we could accept payment. So, Mr. [redacted] provided us a credit card to pay the exact amount of $1306.58 for the warehouse handling charge. In the interest of good will, we did not ask payment for the seven days that we were without a truck, as Mr. [redacted]’s items were on it. On a weekly basis, our company would reach out to Mr. [redacted] to find out when we would be delivering his items, however he was still waiting for a closing on his new home. Typically, our office requires a two week notice for anything to be scheduled out of our warehouse, but on June 22 and 23rd Mr. [redacted] contacted our office to have his items be immediately delivered. To accommodate the customer, the salesman, Kevin, worked to try to get this move on the schedule as soon as possible. On Monday June 26th, availability opened up in our schedule for Mr. [redacted] to be moved out on the 28th of June. Our office contacted Mr. [redacted] on the 27th to confirm delivery and collect the final balance. After knowing what his final total was since the end of May, Mr. [redacted] requested a discount and refused to pay his bill. Dispatch contacted him several times that afternoon and was hung up on several times. On the rare occasions we were not hung up on, or ignored, Mr. [redacted] refused to make a final payment for his service, claiming “he did not know there would be a warehouse handling charge.” Despite giving us confirmation to run his card for the specific charge weeks earlier. He also began disputing the inventory of items taken, though after comparison to his inventory from his 2012 move, it was obvious he had collected several new items. After informing him of all these new items and the fact that we had confirmed with him we would be running his card for warehouse handling, Mr. [redacted]’s argument became simple: He wanted $1000 off his move with no real justification for this discount. Our company, the office, the laborers, and the drivers included, feel they have tried their hardest to accommodate quite a problematic customer and with every new turn, we succeeded in giving Mr. [redacted] a fantastic service. We provided a week of free truck storage, warehouse storage and met every requested date at the demand of Mr. [redacted]. Yes, we are concerned that Mr. [redacted] has another customer’s items, but being that we were just now informed of this, several weeks after his move, we will have to work again to fix this problem. All in all, the service provided to Mr. [redacted] was more than accommodating, and our company feels it did its best by him.
First and foremost let us apologize for any mishaps that may have occurred as a result of your recent relocation. While the last box may have been delivered we do not consider your relocation completed until you are satisfied. We have investigated your claim and it appears our office received the...
claim on September 23rd, 2016. At that point a claim number we assigned and a postcard was mailed to your address acknowledging receipt. We apologize for any delay you feel may have occurred however unfortunately by law a claim may take up to 120 days to be settled. We have spoken to the claims department and they assured us that the claim will be completed and mailed to you on Tuesday. Thanks again for choosing Don Farr Moving & Storage and if you have any questions the claims department can be reached at [redacted]
Again let us apologize for any mishap that may have occurred from your recent relocation and any confusion in regards to the claim for damaged items. While you did purchased additional valuation for you move, you purchased a policy with a deductible for $250.00. The majority of your claim was...
addressed and you were offered a cash settlement less your $250.00 deductible. In the interest of good will we will process and additional check for the $250.00, this will be mailed to you within the next 10 days. Thank you for your patience in this matter.
Thanks for providing us with additional information in regards to your claim. We have reopen your file and have investigated the claim further. We have attached a copy of the repair estimate provided to us from [redacted] that was used to help determine your claim. Our claims department then provided you with a settlement check in which allows you the opportunity to have the items repaired or simply accept the cash settlement. In regards to the bed [redacted] is able to repair the item for $80 if you wish to contact him for repair he can have that repaired for you. We will allow the additional $50 for the computer desk and a supplemental check will be issued to you. The bar can be repaired by [redacted] for $200. If you choose to have them repair the item we would provide transportation to allow this piece to be fixed. The tool chest we will allow for an additional $50 as an appearance allowance on the item. In summary our claims department will issue a check for the additional $100.00. Please let us know if we can be of any further assistance if you choose to end up having some of the items repaired. Again we apologize for any inconvenience that may have occurred as typically our moves happen without any mishap. We hope that you would consider our services again in the future.
The valuation/insurance you elected with your move was $.60 per pound per article. Our claims department mailed a check and paid for the damages based on your elected coverage for the 2 items claimed. They would not come to weigh the items as the industry relies on a standard joint military guide of weights for items which would of been explained in the letter provided to you with the check that was mailed. We are offering to allow [redacted] repair your bed in the interest of goodwill despite already being paid in full for the two damaged items. At this point you may choose to allow him to fix the bed or choose not. Let us assure you that [redacted] provides quality work and felt as repair was definitely an option.
First and foremost let us apologize that your move did notoccur without mishap and while your last piece of furniture may have beendelivered, we don’t consider your move completed until you are satisfied. Our records indicate that the office was contacted on June 3rd,2015 notifying us of damages...
shortly after your move on June 1st,2015. Our office mailed on June 4th, 2015, the verified statement ofloss or damaged goods forms as well as instructions on how to complete theforms and file them. On June 11th, 2015, we received the forms andon June 24th, 2015 an acknowledgment of receipt was mailed.When Ms. [redacted] decided to go with Don Farr Moving as herrelocation provider, she received a free in-home estimate from one of ourrelocation consultants. At that time, she received and explanation of valuationcoverage that was available for her move. She elected the basic valuation of$.60 per pound. Once our claims department received Ms.[redacted]’s claim formsa repair firm was contacted close to her home to provide us with an inspectionof the damaged furniture. The other purpose of this inspection was to see ifthe damage could be repaired within her elected coverage which wasunsuccessful. Based on the coverage she did elect, the claim was settled at$.60 per pound, per article based on the Joint Military/Industry Table ofWeights. At this point the claims department will be mailing asettlement check based on the items claimed as damaged. This check will bemailed today and should be received with-in the next week. Again we apologizethat your move did not occur without mishap.
First and foremost let us apologize for an inconvenience that may have occurred as a result of the recent relocation. Our records indicate that your items were picked on July 25th. The signed estimate does not show any delivery dates and sometimes a shipment may take 3-21 days for delivery. The...
majority of the shipment was delivered on July 28th however when loading some of the items did not fit on the trailer as the weight on the shipment.The customer informed us that the items were simply going into a self storage in North Carolina. We apologize that the crew ran behind on pickup day. Our records indicate that the pickup was scheduled between 8-10 am. We spoke to the driver and there must of been a delay at the state certified weigh tickets. The crew was dispatched from our office early but the ticket indicates that it was punched at 9:44 am. Unfortunately our office cannot predict these things as we have to rely on a state certified scale. Also the scale is approximately 1 hour from your home which would explain why the men arrived when they did after traveling across town. After seeing the items would not fit onto the original trailer a second truck was sent to the home. At this time the customer would of been made aware that all the items would not be fitting on the original trailer. The weight of the shipment did increase over 600lbs from the original list that was provided to our estimator. The men work late in the evening that day loading 272 total items. Also it was understanding that since the items were simply being placed in a self storage that this would have not been an issue. We would be able to accommodate any requirements at delivery.Also loading does take more time and effort than unloading to make sure the truck is packed securely and all items are padded. 5 men were sent to your home and 3 total vehicles. At delivery the self storage chosen by the customer was not tractor trailer accessible. The customer did provide our men a ride to the shuttle and which was arranged with the driver directly. Our office does not condone this and could have made arrangements for the driver. However after picking up the small shuttle truck the men had to then transfer all of the items to the smaller truck in order for us to deliver. This would explain the delay of 4 hours. Finally our records indicate that Jacob at our office has been constant contact with the customer on arranging the delivery of the balance of items. He even said we can be accommodating and simply deliver the couple items ourselves. We would set up the additional shuttle at no charge and arrange for everything to be delivered without any additional inconvenience to the customer. Again the shipment went over the estimate by 600 lbs which is why it didn't fit on the first truck however our goal was to bring the items as quickly as possibly and within our typical delivery spread which we have. At this point the rest of the items will be delivered on the 11th to the self storage. It is our position that we have worked to accomplish the move with minimal inconvenience and perform the pickup and deliver all of the items within the normal delivery spread. Moving is a stressful time and sometimes complications occur however we hope that we have worked through them to still have all of the items relocated per the contract
First and foremost let us apologize for any mishap that may have occurred as a result of your recent relocation and while the last box may have been delivered let us assure you that our goal is your satisfaction. Our records indicate that your move occurred on 5/27/16. We mailed out claim forms on...
6/1/16 and received the completed claim forms on 6/8/16 and an acknowledgement was sent to your home on 6/14/16. In our Carriers Liability Certificate that was signed by the customer it states in bullet 3, “Loss or damage to jewelry, watches, gem stones, cash, currency, bank notes, deeds, traveler’s/personal checks, coins, stamp collections, diplomas, sports memorabilia, record albums, compact discs, dvd discs and/or movies, alcoholic or beverages of any kind, prescription medications, negotiable items, furs or garments trimmed with fur, plasma/LCD/LED televisions (unless packed in original box or carrier crated), firearms & ammunition, gun safes (loss of keys), pianos, hot tubs, tanning beds, flammable, corrosive or explosive material/items, perishables such as food, plants or living things that may die or spoil in transit, items of sentimental value, exercise equipment such as but not limited to elliptical machines and treadmills.” Our records also indicate that we did not provide any packing services for your relocation. We always strongly recommend not packing liquids especially any item that was open. Boxes tend to shift while moving, whether it was in the hands of a mover or riding in the truck. A bottle of vinegar may only cost $.90 cents which is why we would recommend tossing it. Risk of it leaking on other items is not worth it. The fact that our men placed the box and a liquid that was packed by the customer leaves us with no option but to deny any liability for the item leaking. Also when we placed the box our paperwork was signed off that all items were placed in good condition also stating the relocation was completed and you were satisfied. This completes our service and releases of liability at that point. Our office would recommend contacting your homeowners insurance as they may be able to further assist you however we are unable to provide coverage.
First and foremost we would like to apologize that your move was not completed without any mishap and while we have delivered almost all of your items let us assure you the file is definitely not closed on our endWe will continue to work in hopes of making you satisfied with your relocationOur
records did indicate you worked with *** to set up your move and *** would of been your dispatcherWhile *** did leave for maternity leave our records indicated that she attempted to make all of her customers awareHowever a company is not made of one person and as a team you can rest assure we will work to help satisfy any of your concernsOur records indicate that *** did reach out to you before the end of April to confirm delivery and expressed concerns that your shipment would not be to Portland, Oregon before May 4th however we offered you a $discount and you let *** know that this was okayThe day the delivery crew arrived the driver made a point to check off the items with you assuring everything was deliveredAt first you were concerned that rugs were missing but he did find the one in the truckYou contacted our office to let us know however that one rug was missing and additional boxOur dispatcher contacted the driver and quickly located the other rug as it was still on the truck, and they even attempted to Fed Ex the rug however due to the size and it not being packaged in a box we have made arrangements to deliver the rug ourselves to Oregon and it will arriving this weekAs far as the missing box our records indicated that at first you believed the boxed contained $25,worth of items in which you explained to Sara it contained pieces of a tableHowever another record indicates that later the box you said contained china/ waterford crystalWe have been contacting every customer that would have been on the trailer to if it was accidentally delivered to them, however please provide us with an accurate description of the items in the box to help with our searchTypically we do have success in locating lost items and in this case we did not pack the box so we are unaware of its contentsIn the meantime based on conversations you have had with our office the claim forms have been mailed to youOnce they are received back we will open a claim with the insurance companyThis will help us in providing additional tracing measures to help locate the box and give us a full understanding of what is exactly missingWe apologize we were unable to Email the claim forms but due the rules and regulations that govern our industry a live signature is required on the duplicate formHowever we can promise you that the claim will be handled in an expeditious manner once receivedOur office will be in touch once we receive the claim forms or if the item is locatedAgain we apologize for any inconvenience
Thanks for following up to our response in regards to the complaint and the matters will be addressed within our officeWe ask that you please call us back as we have been trying to reach you in regards to the items that were incorrectly delivered to you. We have called a couple times but unfortunately it does not always seem to be the most convenient time for youPlease give your dispatcher Kevin a call when you get a moment at ###-###-####Our goal would be to hopefully return those items to the family they belong to using our inventory tracking systemAs far as the warehouse handling charge this was explained after we held the items for over a week at no cost to youAt that time you provided us a creditcard for just that charge and we were able to waive the cost of storage moving forward to helpIf an address would of been provided at that time we could of simply delivered it to anywhere within PittsburghHowever since we provided the warehouse handling instead of a second move it is our belief that the savings alone was the reason this ended up being your decisionOur records indicate that a reweigh was in fact offeredTypically the charges are required to be paid in full based on the original weight ticketsThe trailer could of been weighed fully loaded and again weighed after being unloaded which would of calculated the weight of your shipmentThis is actually quite common when a dispute does occur and is explained in your quoteWe are confused why you would believe that this was not an optionIt was also explained that we could have reimbursed you for the difference if it came in light or simply billed you if the weight would have gone upPlease keep this in mind for any future relocations you may have! Of course you will only be charged for what the shipment ends up weighing which may have explained the restaurant analogy used to help you understand! A one course meal is always cheaper than a four course meal, however you will only be billed for the items you orderOur office would be happy to take a look at the inventory from years ago and compare it to the inventory from your most recent moveA good close look may help us see where some changes may have occurred! If you wish for us to help with that please simply send over both inventories to *** so we can provide a look and further clarification! This definitely would help explain things.Hope this helps with resolution, and further understanding the moving process
First and foremost thank you for bringing this matter to our attention.We have researched your file and it appears that you were relocated by Hindman Moving & Storage a subsidiary of this companyIt appears that we did indeed pickup you items on June 24th, 2016, performed a second pickup that day as well and stored all of the items until July 21st, Our records show that you contacted us shortly after the delivery to report damagesWhile in storage it appears that you elected to not purchase our insurance policy however opted to use your own home owners insurance insteadA form to submit a claim was in fact sent to your residence along with instructions on filing a claim. Our office did not receive any correspondence regarding a potential claim from you nor your homeowners insurance until the claim form was returned to us on January 13, 2017; more than months after completion of your move alleging missing items and damagesIt is a requirement that a claim must be submitted within days from the date of the move, however this did not occurFurthermore our records indicate that you elected to utilize your homeowner's policy in the event of any mishap.Since the claim was not received in a timely fashion nor was there a policy purchased, it was considered denied and closedAlso the bill of lading that was signed at delivery indicated that "Except specifically endorsed hereon, all services and all articles received in good condition", no longer allowing any claim to be filed for transportation under the $per pound per item coverage that is included with every move. In the interest of goodwill and not an admission of guilt the claims department will reopen the case and offer you a bottom line settlement for the damages that may of occurred as a full and final solution to this matterFurthermore let us respectfully refer you to your homeowners insurance that was opted for any additional considerationThis notice will be in the mail with in the next 3-business days
The company did not provided the services as indicated. Our furniture was not delivered into our home properly and due to the inefficiency of the team members, piece of EXPENSIVE furniture were damaged. The contact stated our items would be shrink wrapped at no additional charge and we were told during our walkthrough that them items would be wrapped for protection and they were not. Our furniture was just thrown in the garage and first floor of our home.
Regards,
*** ***
I purchased a supplemental insurance policy above and beyond the $per pound and was told by the Don Farr salesman (Jay) that it would cover me in the event of damages above and beyond the state minimums. In every line item of claims being noted of Don Farr's 3/25/correspondence they state I did not notify anyone of their firm at the time of delivery which is completely untrue. Unfortunately, we are dealing with unprofessional firm that took 15+ weeks to do anything about this matter and it wasn't until me/the consumer filed a Revdex.com complaint that their 'attempt' of a settlement shows up. Delivery damages were noted on 10/31/and 11/1/to the crew, to the crew supervisor and I called and spoke with the home office of Don Farr. I am expecting to see the additional monies they owe me for the items disclosed on my Loss of Damaged Goods list:Bed: $50 (their estimate of $to repair is under what professional furniture repair firms have estimated) Laptop Stand: $(the stand costs $as indicated; not $100) Tool Chest: $(to repair the damages sustained)The Table and Bar top need require shop repair. Additional monies of $are needed here
First and foremost let us apologize for any inconvenience that may have occurred as a result of your recent relocationWhile the last box may have already been delivered our services aren’t complete until the customer is satisfiedOur records indicate that we packed your belongings on August
8th, 2016, finished packing a couple items on the 9th and loaded the trailer for the relocation to Florida that day alsoOur records indicate that special expedited shipping was requested with a delivery in Florida on the 12th/13th, making your shipment the last family to be loaded on the truck since it would be delivering days laterUpon loading the trailer on August 9th, the driver indicated that there would be over flow and worked with *** *** to plan items that would be delivered at a later dateThe driver worked with the *** making sure that all of the mattresses were on the truckThey even paid special attention to the televisions loading them in the cab of the truck to make sure they were safe, taking up their living space while traveling to FloridaOur driver *** and his assistant *** believed that they worked closely with *** to ensure total communication through the process since items would not be fitting on the original tractor trailerThey worked until PM that evening loading the trailerOn August 10th a crew returned in a box truck to pick up the items that did not fit to be taken at a later date*** was aware at that time that the items picked that day were not making it on the original trailer*** and *** arrived in Florida on August 12th, 2016, to deliver the items that were loaded on the tractor trailer*** called in and spoke with Jacob, the dispatcher in regards to the delivery date on the other itemsThe items were scheduled to be delivered in two weeks and the customer did not seem satisfied at that timeOn Saturday August 13th the office spoke with ***, he wanted to see what could be done to move up the delivery date of the remaining itemsA return phone call was made on August 15th to ***, that we were able to get the remaining items there in less than a weekAt that time *** made the office aware of the missing walletIt was explained that if they believed the item was stolen and not simply misplaced to please immediately contact that policeHowever, we would also recommend going through all of the boxes once they received the entirety of their shipmentThe staff at Don Farr Moving takes accusations of theft very seriouslyThe name of the pack crew was provided to the customerThe customer asked that we speak to the pack crewOn August 18th the pack crew was interviewed especially the individual that the customer was concerned about*** being a new father was appalled and asked that we have the customer immediately call the policeOur employee wants this cleared up as much as the customer doesAt this point all of the items have been deliveredOur customer support specialist Sara spoke with the *** on August 23rd after the move was completedShe explained the claims process to *** and told him he should include all missing or damaged items on the claim formsThe claim forms were mailed out to him on August 17th, We have not received any calls from the police in regards to the accused theft and we have repeatedly asked the customer that they be contact the police immediatelyWe understand that moving is hectic and collecting all of the items and organizing your new home is a tedious and long processIt is our experience that sometimes when something is lost customers usually contact us a couple days later to let us know it has been found however, if a person ever believes that theft is involved we ask that the police be involvedWe look forward to working with them further to help bring this matter to a close
First and foremost let us apologize for any mishap that may have occurred as a result of your recent relocation and while the last box may have been delivered let us assure you that our goal is your satisfactionOur records indicate that your relocation occurred on 10/31-11/1, Your claim form
s the claimIt appears that after speaking with our claims adjuster on the 23rd she was able to complete your claim on March 25thA settlement letter has been mailed to your residence of *** *** *** *** *** ** ***You should be receiving that within the next couple daysThe claim settlement will address all of the items claimed as damaged as well as any property damaged that may have occurred.We apologize again for any convenience and hope this resolves the matter
was received on November 16th and an acknowledgement was sent to your homeIt appears as the adjuster assigned *** *** to come to your home and assess the damages and they scheduled an appointment on December 15th, After the inspection was performed our office received the information from them and was able to a
Revdex.com:
What was told to me by the furniture repair person was that my bed would not be able to be fixed back to the original condition and that we could have difficultly assembling and dissembling it in the future. If my bed is not assembled to the original condition then that's a safety issue. What if the bed fell apart or broke while we were sleeping in it or God forbid one of our children were crushed if they were pulling something out from underneath it. It was not damaged before the move and I know that because I was in the room while the movers took apart the bed. I also saw them put some of the screws in their pockets. It wasn't until a few minutes later that one of the men asked me for a baggie to put the screw and brackets in. They clearly lost the pieces because the bed was never assembled in our new home along with MANY other pieces of furniture. We had couches and beds all in the wrong rooms and NOTHING assembled. Any furniture that seemed damaged, scratched, or chipped was brought to our attention or the movers attention right away. They broke part of our entertainment center which we did not file a claim on because we knew it was old and not very well constructed. We wrote that off as "moving wear and tear". They never sent anyone our to weigh the furniture" to hold true to their per pound rule either. The dining set was heavily damaged because it was not shrink wrapped as stated in their contract and told to us by Jim during our walkthrough. There is no good faith here as they claim. They simply don't want to pay for the damages and own up to the fact they did not keep true to their contract as stated. They sent inexperienced workers to our house who in turn have caused significant stress to our lives since June 19th. I cant believe that I am made to be the "bad guy" when it was their intoxicated, inexperienced crew of "men" who damaged my furniture. Several of these men have been fired since our move so clearly there was a problem with their work performance. It is unacceptable that a business can operate like this and treat customers with such disrespect.
Regards,
*** ***
We apologize for any confusionNick the supervisor spoke with the customer this morning and we believe we have resolved any of the confusion that occurred over the weekendThis relocation has been rescheduled for May 17th, 2016.We will be addressing all issues with the employees that were raised
in this complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Don Farr performed a relocation for Mr. [redacted]'s brother in law being Mr. [redacted]. Mr. [redacted] did approve and pay for Mr. [redacted]'s pre-payment to secure the date and the cost of the move only for that day. Mr. [redacted]'s move originally was scheduled for a one day move from residence into a self...
storage facility and some into Don Farr storage, when the movers arrived Mr. [redacted] advised the crew that he has now found an apartment at the last minute and he no longer requires any storage and wants all of his items delivered to his new apartment.Mr. [redacted] also advised the movers that same moving day and our office that he now needs the movers out to his residence the next day to move items from his garage, etc., into his new apartment. As a result of the first move being paid in full by Mr. [redacted], Mr. [redacted] utilized Mr. [redacted]'s credit card to pay for the second day move without Mr. [redacted]'s authorization. After our thorough investigation and in speaking directly with Mr. [redacted] and Mr. [redacted], we have refunded Mr. [redacted]'s credit card in full in the amount of $1,816.96.This matter has been resolved.
First and foremost we would like to apologize for any inconvenience that may have occurred as a result of your recent relocation. Typically our moves occur without incident however when something does occur we don't consider our customers moves completed until they are satisfied. We have...
investigated the claim. Our records have indicated that the claim was paid in full based on the valuation elected by the customer. The coverage was $.60 per lb per item. However we have reopened the claim and in the interest of goodwill the claims department will be mailing a supplemental check for all of the damaged furniture to be paid in full. Our records indicate that we did not provide packing on the misc items that were damaged in the boxes so we can not offer any additional coverage except for the $.60 per lb that was already paid. The supplemental check will be mailed and you should be receiving this within 7-14 days. Thanks again for choosing Don Farr Moving & Storage and again we apologize for the problems that may have occurred as a result of your relocation.
First and foremost we appreciate the help of the Revdex.com with the handling of this matter. It is very concerning to us that Mr. [redacted] may have other individual’s belongings as this is the first we been alerted to this matter. We will have a representative reach out to Mr. [redacted] immediately so we can...
recover these items and get them to their rightful owner. In April of 2017, Mr. [redacted] called us to relocate from Florida to Pennsylvania. Being that Mr. [redacted] is a repeat customer, having moved with us in 2012 to Florida, he assured us that it was fine if we used his estimate from five years ago, as he promised he had not acquired any additional furniture. Mr. [redacted] assured us that no packing services would be required. So, we moved forward with the move and the deposit was given and a date was scheduled for relocation. As the date for pickup approached, Mr. [redacted] informed us that his closing fell through and he would have to push back his date. Our representative accommodated this with no additional expense even though this prevented our other customers from being scheduled. So, we scheduled a new pickup for May 23-24th and Mr. [redacted] requested that the truck come back to Pennsylvania as quickly as possible for delivery on May 28-29th. Our staff worked to accommodate this. The crew arrived in Florida within the two day spread provided, and upon arrival, it became quite clear that Mr. [redacted] had acquired a lot of additional items since his last move. Not only that, but the packing of 1 dishbarrel box, 2 small boxes, a medium box, 3 television boxes, 5 mattress bags, and 9 mirror/picture boxes were necessary to safely transport Mr. [redacted]’s load. The men performed their services and quickly returned to Pennsylvania to accommodate Mr. [redacted]’s specifically requested delivery dates. As far as Mr. [redacted]’s relocation, we have uncovered the following information: As we tried to deliver Mr. [redacted]’s items on his initially requested date, he informed our company that his closing fell through and he would need to reschedule, again completely throwing off our schedule and not allowing us to move forward accordingly as a business. Wanting to be accommodating yet again, our company held Mr. [redacted]’s items without additional chargers until June 6th (a week after the items were supposed to be delivered). Being that our company had no idea when Mr. [redacted] would now want to receive his items, it was determined that our company would have to move his items into our storage facility, thus turning the move in a storage job, meaning that warehouse handling charges would be incurred that we made Mr. [redacted] aware of. He claimed that he understood the charges, and confirmed that we could accept payment. So, Mr. [redacted] provided us a credit card to pay the exact amount of $1306.58 for the warehouse handling charge. In the interest of good will, we did not ask payment for the seven days that we were without a truck, as Mr. [redacted]’s items were on it. On a weekly basis, our company would reach out to Mr. [redacted] to find out when we would be delivering his items, however he was still waiting for a closing on his new home. Typically, our office requires a two week notice for anything to be scheduled out of our warehouse, but on June 22 and 23rd Mr. [redacted] contacted our office to have his items be immediately delivered. To accommodate the customer, the salesman, Kevin, worked to try to get this move on the schedule as soon as possible. On Monday June 26th, availability opened up in our schedule for Mr. [redacted] to be moved out on the 28th of June. Our office contacted Mr. [redacted] on the 27th to confirm delivery and collect the final balance. After knowing what his final total was since the end of May, Mr. [redacted] requested a discount and refused to pay his bill. Dispatch contacted him several times that afternoon and was hung up on several times. On the rare occasions we were not hung up on, or ignored, Mr. [redacted] refused to make a final payment for his service, claiming “he did not know there would be a warehouse handling charge.” Despite giving us confirmation to run his card for the specific charge weeks earlier. He also began disputing the inventory of items taken, though after comparison to his inventory from his 2012 move, it was obvious he had collected several new items. After informing him of all these new items and the fact that we had confirmed with him we would be running his card for warehouse handling, Mr. [redacted]’s argument became simple: He wanted $1000 off his move with no real justification for this discount. Our company, the office, the laborers, and the drivers included, feel they have tried their hardest to accommodate quite a problematic customer and with every new turn, we succeeded in giving Mr. [redacted] a fantastic service. We provided a week of free truck storage, warehouse storage and met every requested date at the demand of Mr. [redacted]. Yes, we are concerned that Mr. [redacted] has another customer’s items, but being that we were just now informed of this, several weeks after his move, we will have to work again to fix this problem. All in all, the service provided to Mr. [redacted] was more than accommodating, and our company feels it did its best by him.
First and foremost let us apologize for any mishaps that may have occurred as a result of your recent relocation. While the last box may have been delivered we do not consider your relocation completed until you are satisfied. We have investigated your claim and it appears our office received the...
claim on September 23rd, 2016. At that point a claim number we assigned and a postcard was mailed to your address acknowledging receipt. We apologize for any delay you feel may have occurred however unfortunately by law a claim may take up to 120 days to be settled. We have spoken to the claims department and they assured us that the claim will be completed and mailed to you on Tuesday. Thanks again for choosing Don Farr Moving & Storage and if you have any questions the claims department can be reached at [redacted]
Again let us apologize for any mishap that may have occurred from your recent relocation and any confusion in regards to the claim for damaged items. While you did purchased additional valuation for you move, you purchased a policy with a deductible for $250.00. The majority of your claim was...
addressed and you were offered a cash settlement less your $250.00 deductible. In the interest of good will we will process and additional check for the $250.00, this will be mailed to you within the next 10 days. Thank you for your patience in this matter.
Thanks for providing us with additional information in regards to your claim. We have reopen your file and have investigated the claim further. We have attached a copy of the repair estimate provided to us from [redacted] that was used to help determine your claim. Our claims department then provided you with a settlement check in which allows you the opportunity to have the items repaired or simply accept the cash settlement. In regards to the bed [redacted] is able to repair the item for $80 if you wish to contact him for repair he can have that repaired for you. We will allow the additional $50 for the computer desk and a supplemental check will be issued to you. The bar can be repaired by [redacted] for $200. If you choose to have them repair the item we would provide transportation to allow this piece to be fixed. The tool chest we will allow for an additional $50 as an appearance allowance on the item. In summary our claims department will issue a check for the additional $100.00. Please let us know if we can be of any further assistance if you choose to end up having some of the items repaired. Again we apologize for any inconvenience that may have occurred as typically our moves happen without any mishap. We hope that you would consider our services again in the future.
The valuation/insurance you elected with your move was $.60 per pound per article. Our claims department mailed a check and paid for the damages based on your elected coverage for the 2 items claimed. They would not come to weigh the items as the industry relies on a standard joint military guide of weights for items which would of been explained in the letter provided to you with the check that was mailed. We are offering to allow [redacted] repair your bed in the interest of goodwill despite already being paid in full for the two damaged items. At this point you may choose to allow him to fix the bed or choose not. Let us assure you that [redacted] provides quality work and felt as repair was definitely an option.
First and foremost let us apologize that your move did notoccur without mishap and while your last piece of furniture may have beendelivered, we don’t consider your move completed until you are satisfied. Our records indicate that the office was contacted on June 3rd,2015 notifying us of damages...
shortly after your move on June 1st,2015. Our office mailed on June 4th, 2015, the verified statement ofloss or damaged goods forms as well as instructions on how to complete theforms and file them. On June 11th, 2015, we received the forms andon June 24th, 2015 an acknowledgment of receipt was mailed.When Ms. [redacted] decided to go with Don Farr Moving as herrelocation provider, she received a free in-home estimate from one of ourrelocation consultants. At that time, she received and explanation of valuationcoverage that was available for her move. She elected the basic valuation of$.60 per pound. Once our claims department received Ms.[redacted]’s claim formsa repair firm was contacted close to her home to provide us with an inspectionof the damaged furniture. The other purpose of this inspection was to see ifthe damage could be repaired within her elected coverage which wasunsuccessful. Based on the coverage she did elect, the claim was settled at$.60 per pound, per article based on the Joint Military/Industry Table ofWeights. At this point the claims department will be mailing asettlement check based on the items claimed as damaged. This check will bemailed today and should be received with-in the next week. Again we apologizethat your move did not occur without mishap.
First and foremost let us apologize for an inconvenience that may have occurred as a result of the recent relocation. Our records indicate that your items were picked on July 25th. The signed estimate does not show any delivery dates and sometimes a shipment may take 3-21 days for delivery. The...
majority of the shipment was delivered on July 28th however when loading some of the items did not fit on the trailer as the weight on the shipment.The customer informed us that the items were simply going into a self storage in North Carolina. We apologize that the crew ran behind on pickup day. Our records indicate that the pickup was scheduled between 8-10 am. We spoke to the driver and there must of been a delay at the state certified weigh tickets. The crew was dispatched from our office early but the ticket indicates that it was punched at 9:44 am. Unfortunately our office cannot predict these things as we have to rely on a state certified scale. Also the scale is approximately 1 hour from your home which would explain why the men arrived when they did after traveling across town. After seeing the items would not fit onto the original trailer a second truck was sent to the home. At this time the customer would of been made aware that all the items would not be fitting on the original trailer. The weight of the shipment did increase over 600lbs from the original list that was provided to our estimator. The men work late in the evening that day loading 272 total items. Also it was understanding that since the items were simply being placed in a self storage that this would have not been an issue. We would be able to accommodate any requirements at delivery.Also loading does take more time and effort than unloading to make sure the truck is packed securely and all items are padded. 5 men were sent to your home and 3 total vehicles. At delivery the self storage chosen by the customer was not tractor trailer accessible. The customer did provide our men a ride to the shuttle and which was arranged with the driver directly. Our office does not condone this and could have made arrangements for the driver. However after picking up the small shuttle truck the men had to then transfer all of the items to the smaller truck in order for us to deliver. This would explain the delay of 4 hours. Finally our records indicate that Jacob at our office has been constant contact with the customer on arranging the delivery of the balance of items. He even said we can be accommodating and simply deliver the couple items ourselves. We would set up the additional shuttle at no charge and arrange for everything to be delivered without any additional inconvenience to the customer. Again the shipment went over the estimate by 600 lbs which is why it didn't fit on the first truck however our goal was to bring the items as quickly as possibly and within our typical delivery spread which we have. At this point the rest of the items will be delivered on the 11th to the self storage. It is our position that we have worked to accomplish the move with minimal inconvenience and perform the pickup and deliver all of the items within the normal delivery spread. Moving is a stressful time and sometimes complications occur however we hope that we have worked through them to still have all of the items relocated per the contract
First and foremost let us apologize for any mishap that may have occurred as a result of your recent relocation and while the last box may have been delivered let us assure you that our goal is your satisfaction. Our records indicate that your move occurred on 5/27/16. We mailed out claim forms on...
6/1/16 and received the completed claim forms on 6/8/16 and an acknowledgement was sent to your home on 6/14/16. In our Carriers Liability Certificate that was signed by the customer it states in bullet 3, “Loss or damage to jewelry, watches, gem stones, cash, currency, bank notes, deeds, traveler’s/personal checks, coins, stamp collections, diplomas, sports memorabilia, record albums, compact discs, dvd discs and/or movies, alcoholic or beverages of any kind, prescription medications, negotiable items, furs or garments trimmed with fur, plasma/LCD/LED televisions (unless packed in original box or carrier crated), firearms & ammunition, gun safes (loss of keys), pianos, hot tubs, tanning beds, flammable, corrosive or explosive material/items, perishables such as food, plants or living things that may die or spoil in transit, items of sentimental value, exercise equipment such as but not limited to elliptical machines and treadmills.” Our records also indicate that we did not provide any packing services for your relocation. We always strongly recommend not packing liquids especially any item that was open. Boxes tend to shift while moving, whether it was in the hands of a mover or riding in the truck. A bottle of vinegar may only cost $.90 cents which is why we would recommend tossing it. Risk of it leaking on other items is not worth it. The fact that our men placed the box and a liquid that was packed by the customer leaves us with no option but to deny any liability for the item leaking. Also when we placed the box our paperwork was signed off that all items were placed in good condition also stating the relocation was completed and you were satisfied. This completes our service and releases of liability at that point. Our office would recommend contacting your homeowners insurance as they may be able to further assist you however we are unable to provide coverage.