Sare Granite & Tile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554108, and find that this resolution is satisfactory to me
Regards,
*** ***

This preauthorization has now been cancelled in the gateway May take a couple of days to go through the system. ***

Support team forwarded the request to the seller requesting a refund and it was granted. There were two follow up tickets from the buyer requesting an update; Again, they were redirected to the seller and the seller responded. Doesn't appear our team closed the loop and follow up with
the buyer but refund was processed.Customer Support Fastspring

I have refunded this order as of 12/23/15K** *** - FastSpring

Both orders have been refunded today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11010791, and find that this resolution is satisfactory to me
If FastSprings representative, MrK** ***, was truthful, then I will certainly know by next week whether or not they refunded the remainder of charges debitedTherefore, I would like to reserve judgment or comment until I actually see that these charges have been refunded.In the meantime, however, I would like to express my deepest appreciate and gratitude to Revdex.com of the Tri-Counties for your arbitration in resolving this very unfortunate issue.Thus, until I actually see the reflected REFUNDED charges, I would like to request that this complaint #remain open until such timeOnce the funds have been refunded I will contact you and let you know so that the complaint can be closed
Regards,
A*** ***

I do see we posted a refund forDL***5-1778-17144Bwhich was originally billed on Nov That refund was issued on Dec to mastercard ending 9695Is that the only one you needed refunded?K** *** - FastSpring