Saratoga Downtowner Motel

Customer was told at the time of sale that we do not offer refunds At this point we did offer him a layaway which he agreed to Our company will work with any customer in changing to a lessor model, or a layaway payment that will work for them We will be flexible but do not actually give refunds If we change this policy for customer we will have to do it for all We also guarantee that they will not find a better built spa with these features for less money or we will refund him the difference We give all of our customers day after the spa in in the backyard to try to beat the deal If they can beat it, we will again refund the difference Have the customer call us and we will work with them

We truly go to the furthest extent to please all of our customers I don't know what else to do for *** We text her a few times a week trying to get the exact spa she ordered scheduled for delivery but she keeps refusing We have a policy that ALL SALES FINAL and she signed Since she is refusing the spa there is nothing more we can do We will deliver a spa to her that more than meets her expectationsSincerely, [redacted] ***

I am rejecting this response because: The original spa they were going to deliver they brokeI have the text messages as well stating my clearance and still they showed up with another spa that would not fitI have asked repeatedly for a refundThey have denied me a refund from the beginning which is why the back and forth about a different spaI am still requesting a refundThat is the only way this issue will be settled is to refund me the money

Just updating youWe have resolved this matterThanks for your help!Sent from my iPhone

I want to thank you for your feed back as it only helps us to be a stronger customer service company than we already are.On *** signed contract it shows clearly that she purchased a United At least months had gone by and now she thinks she bought another spa The only
difference is one had cushions and a larger pump We went ahead a gave her those features for the same price and even added stereo and led lighting at no charge This is only a case of buyers remorse and her job is taking her out of town We deliver spas world wide She kept moving homes during this process which delayed the delivery on her part for months We showed up with the upgraded model and it wouldn't fit in her gate She know since this spa had stereo that we needed a inch clearance Since she moved again spa wouldn't fit thru gate I have kept all of the text messages proving everything We are willing to bring her the same model with all the upgrades but she is not cooperating We even have a spa with all the same features that will fit through her gate still upgrading her to the stereo, led lights, cushions, and larger motor trying to make her happy I don't know what else we can do We want to help you ***!Please call us.Sincerely,*** ***United Spas mfg***

I am rejecting this response because:Currently pending resolutionWill update when resolved Thanks!

Business states that the consumer has been credited back the service charge that was dueBusiness believe the consumer is satisfied

Revdex.com:
Someone did come out to fix my jetI am happy for thatI still have not got a credit for the initial service charge that I was told would be credited on Oct.20thI am still very unhappy with their business ethics

I am rejecting this response because: The original spa they were going to deliver they broke. I have the text messages as well stating my clearance and still they showed up with another spa that would not fit. I have asked repeatedly for a refund. They have denied me a refund from the beginning which is why the back and forth about a different spa. I am still requesting a refund. That is the only way this issue will be settled is to refund me the money.

We truly go to the furthest extent to please all of our customers.   I don't know what else to do for [redacted].  We text her a few times a week trying to get the exact spa she ordered scheduled for delivery but she keeps refusing.  We have a policy that ALL SALES FINAL and she signed.  Since she is refusing the spa there is nothing more we can do.  We will deliver a spa to her that more than meets her expectations. Sincerely,[redacted]

This was taken care of a while ago.  Spa was not leaking.  Neck jet just needed adjusting and customer is happy.  There wasn't anything wrong with spa.  Customer is not being charged for service call.

. Just updating you. We have resolved this matter. Thanks for your help!Sent from my iPhone

Customer was told at the time of sale that we do not offer refunds.  At this point we did offer him a layaway which he agreed to.  Our company will work with any customer in changing to a lessor...

model, or a layaway payment that will work for them.  We will be flexible but do not actually give refunds.  If we change this policy for 1 customer we will have to do it for all.  We also guarantee that they will not find a better built spa with these features for less money or we will refund him the difference.  We give all of our customers 30 day after the spa in in the backyard to try to beat the deal.  If they can beat it, we will again refund the difference.  Have the customer call us and we will work with them.