Sara's Boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.    
As you can see from the outcome, I was unfairly put into a dispute between two companies that had a legal contract.  One company (CB Smith) did not live up to their end of the deal and instead of working it out with Choice Home Warranty, they chose to "squeeze" me, the customer.  I never authorized a repair and neither did Choice.  In ALL other instances with Choice, their service providers diagnosed the problem, contacted Choice to see if it was covered and then made the repair.  There have been cases where repairs were not covered under the warranty, the service provider communicated this to me, collected the $45 fee and left.  Please (Revdex.com) do something to keep customers from being extorted through fear of a collection agency ruining their credit unjustly.  Although I am happy this will be over for me soon, there is still a problem that needs addressing.   
Regards,
[redacted]

I do not get involved with the coverage provided by the homeowners Home Warranty company as there are several levels of coverage depending on the cost of the warranty. I respond to the work orders sent to my company. I responded to this work order and repaired his shower faucet. If he does not want to pay what the "warranty company" does not cover, perhaps he should contact them for reimbursement.