Sarah Vedeler Designs

Dear [redacted],
Thank you for your letter of May 16, 2014 informing me of the complaint that has been filed by [redacted]. She has been an interesting person to deal with.
I am attaching every email communication that has been exchanged between myself and...

[redacted] as well as some print outs of proof of things that I have done for her. Please let me know if there is anything else that I can provide for you.
After much consideration, I have issue a complete refund. Of the 999 customers who love me, she is the 1 that seems to be determined to make life miserable for herself and I am very happy to see the end of her.
Best regards,
[redacted] :-)
Visit me on the web: www.[redacted]Designs.com
Join me on [redacted]: www.[redacted].com/[redacted]
Like me on [redacted]: www.[redacted].com/[redacted]Designs
AMC-01  4-14-14 (Saturday)      AMC
AMC-02  4-14-14                         SV
AMC-03  4-14-14                         AMC
AMC-04  4-15-14                         SV
AMC-10  4-23-14                         AMC     (I was out of my office for the majority of the day at various appointments and so was not checking emails)
AMC-20  4-24-14 12:46           SV
AMC-05  4-24-14 1:29                    AMC
AMC-21  4-24-14 1:35                    AMC     (Customer tells me she has a lot of problems with [redacted] deliveries)
AMC-06  4-24-14 2:35                    SV              (Digital download codes sent so that customer could benefit from the digital download version of the product - which is exactly the same content as the CD, just not on the CD)
AMC-07  4-24-14 2:51                    AMC
AMC-08  4-25-14                         AMC
AMC-09  4-26-14                         AMC
AMC-10  4-28-14                         SV              (Sent new download code for product she couldn’t download)
AMC-11  4-28-14                         AMC
AMC-12  4-29-14                         AMC
AMC-13  4-29-14                         AMC
AMC-14  4-29-14                         SV              (Sent another download code for problem download)
AMC-15  4-30    -14                             AMC
AMC-16  4-30-14                         SV              (Sent 25% refund - digital download sells for same price on my website)
AMC-17  4-30-14                         AMC
AMC-18  5-1-14                          AMC
AMC-22          [redacted] tracking info with delivery confirmation on 4-16-14 at 9:24am
AMC-23          [redacted] refund of 25% of purchase price as good will offering for receiving digital download instead of CD
AMC-24          [redacted] dispute initiated by customer on 4-30-14 after refund, closed 5-5-14 after supplying [redacted] tracking info

Dear [redacted],

Thank you for your letter of May 16, 2014 informing me of the complaint that has been filed by [redacted]. She has been an interesting person to deal with.

I am attaching every email communication that has been exchanged between myself and...

[redacted] as well as some print outs of proof of things that I have done for her. Please let me know if there is anything else that I can provide for you.

After much consideration, I have issue a complete refund. Of the 999 customers who love me, she is the 1 that seems to be determined to make life miserable for herself and I am very happy to see the end of her.

Best regards,

[redacted] :-)

Visit me on the web: www.[redacted]Designs.com

Join me on [redacted]: www.[redacted].com/[redacted]

Like me on [redacted]: www.[redacted].com/[redacted]Designs

AMC-01  4-14-14 (Saturday)      AMC

AMC-02  4-14-14                         SV

AMC-03  4-14-14                         AMC

AMC-04  4-15-14                         SV

AMC-10  4-23-14                         AMC     (I was out of my office for the majority of the day at various appointments and so was not checking emails)

AMC-20  4-24-14 12:46           SV

AMC-05  4-24-14 1:29                    AMC

AMC-21  4-24-14 1:35                    AMC     (Customer tells me she has a lot of problems with [redacted] deliveries)

AMC-06  4-24-14 2:35                    SV              (Digital download codes sent so that customer could benefit from the digital download version of the product - which is exactly the same content as the CD, just not on the CD)

AMC-07  4-24-14 2:51                    AMC

AMC-08  4-25-14                         AMC

AMC-09  4-26-14                         AMC

AMC-10  4-28-14                         SV              (Sent new download code for product she couldn’t download)

AMC-11  4-28-14                         AMC

AMC-12  4-29-14                         AMC

AMC-13  4-29-14                         AMC

AMC-14  4-29-14                         SV              (Sent another download code for problem download)

AMC-15  4-30    -14                             AMC

AMC-16  4-30-14                         SV              (Sent 25% refund - digital download sells for same price on my website)

AMC-17  4-30-14                         AMC

AMC-18  5-1-14                          AMC

AMC-22          [redacted] tracking info with delivery confirmation on 4-16-14 at 9:24am

AMC-23          [redacted] refund of 25% of purchase price as good will offering for receiving digital download instead of CD

AMC-24          [redacted] dispute initiated by customer on 4-30-14 after refund, closed 5-5-14 after supplying [redacted] tracking info