Sara Software

1.when we help the customer to check it through remote and it's worked,when he goes to use it does not work?2.We are only third-party vendors,we are not the software manufacturers,and I don't think this is the software issue

The customer just ordered our outlook 2010,and we have help him to set up it via remote,but the customer is not familiar with Outlook,so he blames us, it is our software problem We are only third-party vendors,we are not manufacturers, He can contact his email provider for the problem Thanks!

Complaint: ***
I am rejecting this response because: The problem was and still is the softwareI allowed them remote access to my computer to resolve the problemAfter they did whatever it is that they did I was able to receive e-mails, but that was all I was able to doI am unable to send, delete or move e-mailsI know how to use Microsoft OutlookI've used it for well over yearsI have it on another computer in my home.Obviously, Sarah Software is living up to the numerous complaints I've found on the internetI reluctantly realize that I will not receive a refundSo they have my money and I have a defective productNo more cheap software for me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: As I have stated to the vendor several times and in my initial complaint and first follresponseThe software works only partially, just to view e-mailsIt does nothing else that Microsoft Outlook does as I have it on my other computer and have used it for several years
Sincerely,
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The customer just ordered our outlook 2010,and we have help him to set up it via remote,but the customer is not familiar with Outlook,so he blames us, it is our software problem.   We are only third-party vendors,we are not manufacturers,   He can contact his email provider for the...

problem.   Thanks!

1.when we help the customer to check it through remote and it's worked,when he goes to use it does not work?2.We are only third-party vendors,we are not the software manufacturers,and I don't think this is the software issue.