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Sapphire Nail & Spa

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Sapphire Nail & Spa Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Contact Name and Title: Sapphire Nail & Spa Contact Phone: (XXX) XXX-XXXX The customer asked for dipping powder nails that were long and pointedThe nail tech and I advised her that the long and pointed nails are not strong and break more easilyThe customer agreed and said to do the nails shorter and pointedDuring the process, we asked the customer if the length and shape of the nail looked good for herThe customer said the nail looked good and to continueWhen the nails were finished, the nail tech asked if she liked the nails and the customer said yes, paid the bill and left the storeThe customer then returned 2-hours later and said she did not like the nails and wanted them done again for free or wanted her money backOur policy is to not refund moneyIf the nails are redone correctly and the customer approves of the nails before, during and after the processI did not raise my voice and tried to explain that she had approved of the nailsWe work very hard to please all of our customersI have been in business for years and have never had a complaint to the Revdex.comOur customer are very important and we take many efforts to give great customer service

Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: Sapphire Nail & Spa
Contact Phone: (XXX) XXX-XXXX
The customer asked for dipping powder nails that were long and pointed. The nail tech and I advised her that the long and pointed nails are not strong and break more...

easily. The customer agreed and said to do the nails shorter and pointed. During the process, we asked the customer if the length and shape of the nail looked good for her. The customer said the nail looked good and to continue. When the nails were finished, the nail tech asked if she liked the nails and the customer said yes, paid the bill and left the store. The customer then returned 2-3 hours later and said she did not like the nails and wanted them done again for free or wanted her money back. Our policy is to not refund money. If the nails are redone correctly and the customer approves of the nails before, during and after the process. I did not raise my voice and tried to explain that she had approved of the nails. We work very hard to please all of our customers. I have been in business for 18 years and have never had a complaint to the Revdex.com. Our customer are very important and we take many efforts to give great customer service.

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