Santiam Hospital

Complaint: [redacted] I am rejecting this response because:I left the hospital because the doctor refused me service after I criticized his practice colleague;NO ONE interpreted the at the tests they ran except me;Santiam Hospital has made no made no adjustments to the bill and as of two weeks ago were threatening me with collections;I have been receiving calls from collection agency for over a week now Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sherri S [redacted] is the individual with whom I discussed the problem originally. I spoke with her both on the telephone twice and sent her a 5 page letter detailing the problems I encountered. Genny B [redacted] as Quality and Patient Safety Coordinator knew of the problem since she was involved in a proported internal review of the lack of delivery of services in the ER. Neither of these individuals seem to have made any effort to resolve the situation in the last 5 months, why would they start now? This especially since Santiam Hospital is now threatening me with a collection agency.To give you a clearer picture picture of why I don't believe that you will have any effect in getting this business to resolve the complaint, I have attached my letter to Ms Sherri S***, Chief Nursing Officer. Sincerely, [redacted] ***

Due to HIPPA, we unfortunately are unable to comment as to the true details of this case.The patient was seen at our hospital. He had tests performed. He chose to leave before results werecompleted. His bill was adjusted proportionately.

Thank you for forwarding us complaint ID: [redacted] received by the Revdex.com.  Our patient complaint process under the Oregon statute is to address the patients concern directly. In doing so the attached complaint will be forwarded to Sherri S[redacted], Chief Nursing Officer and Genny...

B[redacted], Quality and Patient Safety Coordinator.   We will provide you with a generalized outcome as we cannot discuss patient matters with third parties without their authorization to do so.   Please let me know if you have any questions.   Sincerely,   Zuzana H[redacted]     Zuzana H[redacted] Administrative Assistant Santiam Hospital [redacted] |  [redacted]@[redacted]

Complaint: [redacted]
I am rejecting this response because:Sherri S[redacted] is the individual with whom I discussed the problem originally. I spoke with her both on the telephone twice and sent her a 5 page letter detailing the problems I encountered. Genny B[redacted] as Quality and Patient Safety Coordinator knew of the problem since she was involved in a proported internal review of the lack of delivery of services in the ER. Neither of these individuals seem to have made any effort to resolve the situation in the last 5 months, why would they start now? This especially since Santiam Hospital is now threatening me with a collection agency.To give you a clearer picture picture of why I don't believe that you will have any effect in getting this business to resolve the complaint, I have attached my letter to Ms Sherri S[redacted], Chief Nursing Officer.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. I left the hospital because the doctor refused me service after I criticized his practice colleague;2. NO ONE interpreted the at the tests they ran except me;3. Santiam Hospital has made no made no adjustments to the bill and as of two weeks ago were threatening me with collections;4. I have been receiving calls from collection agency for over a week now.
Sincerely,
[redacted]