Santiagos Mexican Restaurants

Initial Business Response / [redacted] (1000, 6, 2015/05/12) */ We had a price increase and signs were posted at our restaurants, however our website server did not update the pricing until the following weekAll prices are correct at this time Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not go into the store to order the burritosWe placed a phone order based on the pricing shown on the websiteThe advertised pricing should be honoredAdditionally, the corporate employee said the pricing went up at the beginning of the year but the website was forgotten aboutIf a price is advertised online, it should be honoredWe ordered based upon the advertised priceA refund should be issued because this was your errorIt was not our fault the pricing was incorrect on the website Final Business Response / [redacted] (4000, 13, 2015/06/28) */ The issue with our website is now fixedWe will honor the advertised price and you will be refunded $ Complaint Response Date bumped because: Holiday Final Consumer Response / [redacted] (2000, 15, 2015/07/09) */

Initial Business Response /* (1000, 6, 2015/05/12) */
We had a price increase and signs were posted at our restaurants, however our website server did not update the pricing until the following week. All prices are correct at this time.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/15) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
We did not go into the store to order the burritos. We placed a phone order based on the pricing shown on the website. The advertised pricing should be honored. Additionally, the corporate employee said the pricing went up at the beginning of the year but the website was forgotten about. If a price is advertised online, it should be honored. We ordered based upon the advertised price. A refund should be issued because this was your error. It was not our fault the pricing was incorrect on the website.
Final Business Response /* (4000, 13, 2015/06/28) */
The issue with our website is now fixed. We will honor the advertised price and you will be refunded $33.75.
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (2000, 15, 2015/07/09) */