Santiagos Mexican Restaurant

We had the opportunity to speak to the customer, we apologized about the unfortunate incident that occurred at our location and she was very kind and understandingWe assured her we would make changes in our credit system to avoid this misunderstanding in the futureShe expressed how much she appreciated our efforts in making things right for our loyal customersWe agreed on the desired settlement as well as mail her a gift card to be used at any Santiago’s location, in order to gain her trust back as a customerWe gave her our direct contact information if she ever has any concerns

The location listed on this review is showing Brighton, when this incident happened at the Lakewood Santiago'sThe owner at Lakewood has been in contact with [redacted] , the customer reporting the issueA gift card has been mailed to the customer, and it should be arriving within 3-business daysAlso, the owners of Santiago's-Lakewood have agreed to make donations to a cause under the guests, [redacted] name

Complaint: [redacted] I am rejecting this response because: I still have not received a gift card! So how is that a resolution Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I still have not received a gift card! So how is that a resolution
Sincerely,
[redacted]

We had the opportunity to speak to the customer, we apologized about the unfortunate incident that occurred at our location and she was very kind and understanding. We assured her we would make changes in our credit system to avoid this misunderstanding in the future. She expressed how much she...

appreciated our efforts in making things right for our loyal customers. We agreed on the desired settlement as well as mail her a gift card to be used at any Santiago’s location, in order to gain her trust back as a customer. We gave her our direct contact information if she ever has any concerns.

The location listed on this review is showing Brighton, when this incident happened at the Lakewood Santiago's. The owner at Lakewood has been in contact with [redacted], the customer reporting the issue. A gift card has been mailed to the customer, and it should be arriving within 3-5 business days. Also, the owners of Santiago's-Lakewood have agreed to make donations to a cause under the guests, [redacted] name.