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Sante of North Scottsdale

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Dear ***,I would like to offer our sincerest apologies for the mishandling of the claim for patient *** ***We take very seriously our promise to quickly and efficiently settle claims with our guests and partners, so I was disappointed to hear that this hadn’t happened in this
particular case.As a result of our internal investigation of this matter, we found that the claim was mistakenly identified as physician-related and not ambulatory-related, which is how our pricing software indicated that Santé of North Scottsdale was not responsibleSince identifying this mistake, we have processed payment to satisfy our obligation in regards to this matter and the check was mailed to you on 10.20.15.In reviewing your documentation of the call history with our Accounts Payable team, we also have identified opportunities for service improvement so that this does not happen again.Again, we sincerely apologize for the inconvenience and frustration this matter has causedIf there is anything else I can do to be of support to you and your team, please don’t hesitate to let us know.Sincerely,Todd A***Administrator, Santé of NScottsdale

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