Our company deeply apologized for our part in not catching the reoccurring low oil issues with this vehicle , Our company did address issues written in this complaint and made all repairs needed to resolve the low oil issues with this vehicle
Initial Business Response / [redacted] (1000, 5, 2016/11/22) */ Customer originally brought vehicle to us for the recall repair on 7/26/The recall was performeddays and miles later customer called stating she "still" had an oil leakWe got the vehicle back in, raised up on the lift to check for oil leaks and found rear valve cover and lower intake gasket leaking( which was not part of the recall ) Customer stated that she had a leak before we did recall and after the recall was done it was still leakingThe recall just was related to front valve cover gasketNo other gaskets were replacedShe then said it was leaking worse now than beforeAfter trying to convince her the leaks were coming from Intake area, which is above the valve cover and are notorious for leaking she was convinced we did something wrongAfter numerous complaints from her thinking we had done something wrong when replacing valve cover gasket we told her we would go ahead and install another new gasket ( at no charge ) just to verify for her that is not where the leak is coming fromWe did and of course it did not change the leak at all even after replacing for the second timeWe lifted the vehicle in the air to attempt to verify where the leak was coming from which is practice for any garageOnce again the customer admitted she had a leak before we even performed the recallThe recall was only specific to the front valve cover not any other leaksThe front gasket was changed times and it still has a leak because that is not where the leak is coming from and the customer was told thatit is documented on the repair order that it is coming from lower intake area and rear valve cover gasket Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/23) */ I still do not agree with [redacted] 'sYes, I did state that my car had been leaking oil, but it was from around the valve coverWhen they insisted that it was coming from the underneath they said that it looked clean ( which it does) and that they took a flashlight and saw a small amount of oilAnd even after the last time I took it in, up it looked like all they had done was wipe off from around the valve coverAs far as waiting days to take it back in, when I called, they set up the time for me to bring it inI just do not believe that an oil leak from underneath the car can puddle up around the valve cover under the hood on the front of the motor Sent from my [redacted] ***
Complaint: [redacted] I am rejecting this response because: The company’s Neglect in fixing the problem and the damaged caused by this problem is what I’m looking at, yes they have fixed the issue, but the truck went a year and a half not working properlyAfter consulting other dealerships and mechanics they all agree that the plugged PCV vent causes major damage and sludge buildup in the engine, rusting, and many other problemsIt may be fixed but the damaged caused by the company not addressing the issue is already done, this is what I want compensated for, as well as the many trips to the dealer over a period of a year and a half with no results whatsoever Sincerely, [redacted] ***
Our company deeply apologized for our part in not catching the reoccurring low oil issues with this vehicle , Our company did address issues written in this complaint and made all repairs needed to resolve the low oil issues with this vehicle
Initial Business Response / [redacted] (1000, 5, 2016/11/22) */ Customer originally brought vehicle to us for the recall repair on 7/26/The recall was performeddays and miles later customer called stating she "still" had an oil leakWe got the vehicle back in, raised up on the lift to check for oil leaks and found rear valve cover and lower intake gasket leaking( which was not part of the recall ) Customer stated that she had a leak before we did recall and after the recall was done it was still leakingThe recall just was related to front valve cover gasketNo other gaskets were replacedShe then said it was leaking worse now than beforeAfter trying to convince her the leaks were coming from Intake area, which is above the valve cover and are notorious for leaking she was convinced we did something wrongAfter numerous complaints from her thinking we had done something wrong when replacing valve cover gasket we told her we would go ahead and install another new gasket ( at no charge ) just to verify for her that is not where the leak is coming fromWe did and of course it did not change the leak at all even after replacing for the second timeWe lifted the vehicle in the air to attempt to verify where the leak was coming from which is practice for any garageOnce again the customer admitted she had a leak before we even performed the recallThe recall was only specific to the front valve cover not any other leaksThe front gasket was changed times and it still has a leak because that is not where the leak is coming from and the customer was told thatit is documented on the repair order that it is coming from lower intake area and rear valve cover gasket Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/23) */ I still do not agree with [redacted] 'sYes, I did state that my car had been leaking oil, but it was from around the valve coverWhen they insisted that it was coming from the underneath they said that it looked clean ( which it does) and that they took a flashlight and saw a small amount of oilAnd even after the last time I took it in, up it looked like all they had done was wipe off from around the valve coverAs far as waiting days to take it back in, when I called, they set up the time for me to bring it inI just do not believe that an oil leak from underneath the car can puddle up around the valve cover under the hood on the front of the motor Sent from my [redacted] ***
Complaint: [redacted] I am rejecting this response because: The company’s Neglect in fixing the problem and the damaged caused by this problem is what I’m looking at, yes they have fixed the issue, but the truck went a year and a half not working properlyAfter consulting other dealerships and mechanics they all agree that the plugged PCV vent causes major damage and sludge buildup in the engine, rusting, and many other problemsIt may be fixed but the damaged caused by the company not addressing the issue is already done, this is what I want compensated for, as well as the many trips to the dealer over a period of a year and a half with no results whatsoever Sincerely, [redacted] ***