April 14, Revdex.com Complaint # [redacted] Hill Country Interiors stands by its previous response and additional options offered to the customer as a sign of good faithThat being said, I want to add a few comments that weren't included in the original response since this will be our last correspondence regarding this matterI, [redacted] and co-owner of Hill Country Interiors, was seated five feet away during the whole sales transaction and Mrs [redacted] , Store Manager and employee of years, NEVER, offered a day return policy at anytime to this customer or any other customerThe customer threatened the reputation of Hill Country Interiors via telephone with Mrs [redacted] when reminded of our return policy when he attempted to get a full refund after the day periodIn addition, I also spoke to the customer via telephone and told him outright that threatening our business reputation was not a smart thing to doAlso, not once during my lengthy conversation with the customer did I detect or did the customer articulate the type of drama that is in his responsesRegarding his credit card company, I spoke with them and explained the situation regarding our policy regarding returns and our good faith effort to assist/satisfy the customerThe credit card representative was more than satisfiedSincerely, Hill Country Interiors
My response is driven by their further explanation justifying their position I take exception to their claim of me threatening their reputation and that’s why I want to respond In my opinion and partially due to my ignorance in fully understanding the Revdex.com complaint process I don’t think they should get away with the final words/strong accusations towards my reaction of feeling like I’ve been lied to In time if these are their business practices their reputation will catch up with them I do indeed believe I told the salesperson that failing to fulfill their verbal agreement with me would result in my inability to honestly recommend their goods and services to any of my friends and the number of friends and acquaintances is significant as I sit on a couple of association boards, have a large number of military retiree friends in the immediate area and I’m famous for word-of-mouth recommendations Several lost sales for them will surely overshadow the disputed amount of my refund I’m honest, blunt and straight forward and in my opinion was merely stating the facts following their ridiculous response about not accepting “used furniture” back into the store I really felt like they were insulting my intelligence with a response like that right out of the chute In the end they have to look themselves in the mirror while they claim they have integrity I feel otherwise and their response to this issue, including the absence of an apology for any misunderstandings from their salesperson is really telling Mr [redacted] ’s action and defense of his salesperson is noble and some bosses would do the same However some bosses/business owners would also accept responsibility for an employees mistake in customer service and err to the side of the customer Again and In my opinion only favoring the customer is what breeds return customers, loyalty and great recommendations all leading to future sales Actions like those I just listed are what define a business' customer services practices as “Best” I don’t think I received the best customer service from Hill Country Interiors Also, Mr [redacted] never "spoke to me by phone" about his final decision as he claims below Instead, he texted me while I was on my business trip and relayed that Ms [redacted] told him I had made some sort of threat over the phone in my initial call to her I responded by text immediately and told him that absent a full refund, I would be contacting the Revdex.com and my credit card company for assistance In his text and again in his response below, he provided vague details about what threat Ms [redacted] told him I conveyed I’m left wondering if Ms [redacted] ’s recounting of my phone call was an attempt to further cover her mistake in promising me a full refund then failing to honor her agreement As I stated above I’m left to assume my comments about being unable to honestly recommend Hill Country Interiors to my friends must have been the “threat to their integrity” they’re referring to Additionally I saw Mr [redacted] sitting more like or feet away from us with his back to us Conversely, Ms***, my significant other was only a foot away from the conversation facing Ms [redacted] and Ms [redacted] signed a statement recalling the refund promise Ms [redacted] made to me So yes at the end of this exchange there’s no doubt in my mind that Hill Country Interiors has integrity issues and I hope other consumers are cautious and read the fine print/fully understand their transactions in doing business with this company It’s obvious from Mr [redacted] response that I touched a nerve in his categorization of my complaint as “dramatic” and I have a sneaking suspicion that this is not the first time they’ve been called out for making promises they don’t keep However that is mere speculation and I don’t have any tangible evidence from other customers with similar experiences from this business just a gut feeling I’ve learned a hard lesson and they will not see repeat business from me No threats simply the facts Best regards, [redacted] [redacted]
April 14, Revdex.com Complaint # [redacted] Hill Country Interiors stands by its previous response and additional options offered to the customer as a sign of good faithThat being said, I want to add a few comments that weren't included in the original response since this will be our last correspondence regarding this matterI, [redacted] and co-owner of Hill Country Interiors, was seated five feet away during the whole sales transaction and Mrs [redacted] , Store Manager and employee of years, NEVER, offered a day return policy at anytime to this customer or any other customerThe customer threatened the reputation of Hill Country Interiors via telephone with Mrs [redacted] when reminded of our return policy when he attempted to get a full refund after the day periodIn addition, I also spoke to the customer via telephone and told him outright that threatening our business reputation was not a smart thing to doAlso, not once during my lengthy conversation with the customer did I detect or did the customer articulate the type of drama that is in his responsesRegarding his credit card company, I spoke with them and explained the situation regarding our policy regarding returns and our good faith effort to assist/satisfy the customerThe credit card representative was more than satisfiedSincerely, Hill Country Interiors
My response is driven by their further explanation justifying their position I take exception to their claim of me threatening their reputation and that’s why I want to respond In my opinion and partially due to my ignorance in fully understanding the Revdex.com complaint process I don’t think they should get away with the final words/strong accusations towards my reaction of feeling like I’ve been lied to In time if these are their business practices their reputation will catch up with them I do indeed believe I told the salesperson that failing to fulfill their verbal agreement with me would result in my inability to honestly recommend their goods and services to any of my friends and the number of friends and acquaintances is significant as I sit on a couple of association boards, have a large number of military retiree friends in the immediate area and I’m famous for word-of-mouth recommendations Several lost sales for them will surely overshadow the disputed amount of my refund I’m honest, blunt and straight forward and in my opinion was merely stating the facts following their ridiculous response about not accepting “used furniture” back into the store I really felt like they were insulting my intelligence with a response like that right out of the chute In the end they have to look themselves in the mirror while they claim they have integrity I feel otherwise and their response to this issue, including the absence of an apology for any misunderstandings from their salesperson is really telling Mr [redacted] ’s action and defense of his salesperson is noble and some bosses would do the same However some bosses/business owners would also accept responsibility for an employees mistake in customer service and err to the side of the customer Again and In my opinion only favoring the customer is what breeds return customers, loyalty and great recommendations all leading to future sales Actions like those I just listed are what define a business' customer services practices as “Best” I don’t think I received the best customer service from Hill Country Interiors Also, Mr [redacted] never "spoke to me by phone" about his final decision as he claims below Instead, he texted me while I was on my business trip and relayed that Ms [redacted] told him I had made some sort of threat over the phone in my initial call to her I responded by text immediately and told him that absent a full refund, I would be contacting the Revdex.com and my credit card company for assistance In his text and again in his response below, he provided vague details about what threat Ms [redacted] told him I conveyed I’m left wondering if Ms [redacted] ’s recounting of my phone call was an attempt to further cover her mistake in promising me a full refund then failing to honor her agreement As I stated above I’m left to assume my comments about being unable to honestly recommend Hill Country Interiors to my friends must have been the “threat to their integrity” they’re referring to Additionally I saw Mr [redacted] sitting more like or feet away from us with his back to us Conversely, Ms***, my significant other was only a foot away from the conversation facing Ms [redacted] and Ms [redacted] signed a statement recalling the refund promise Ms [redacted] made to me So yes at the end of this exchange there’s no doubt in my mind that Hill Country Interiors has integrity issues and I hope other consumers are cautious and read the fine print/fully understand their transactions in doing business with this company It’s obvious from Mr [redacted] response that I touched a nerve in his categorization of my complaint as “dramatic” and I have a sneaking suspicion that this is not the first time they’ve been called out for making promises they don’t keep However that is mere speculation and I don’t have any tangible evidence from other customers with similar experiences from this business just a gut feeling I’ve learned a hard lesson and they will not see repeat business from me No threats simply the facts Best regards, [redacted] [redacted]