Santa Barbara Tax Products Group

*** ***
*** *** Lane
Houston
TX ***
RE: Case ***
August 14,
Dear
*** ***,
This is in response to the complaint filed
against Santa Barbara Tax Products
Group (TPG) to the Revdex.com on
August 13, regarding funds never received
On August 4, the IRS funded your federal
returnControls are in place to protect our customers from identity theft and
fraudOur regulators require that we follow Customer Identification Program
(CIP) and Know Your Customer (KYC) procedures, which are part of the statute of
the USA Patriot ActWe requested forms of identification based on these
controlsYour statement on the complaint confirms this event
Once you were verified as the lawful owner of
the funds, your refund was released to the account designated upon filingIt
is recommended that you contact Chase Bank directly to discuss your deposit
Please feel to use trace number *** when speaking with a live
agent
TPG is a third party processor which issued
your IRS funding into the account you designated upon filingYou will need to
direct all questions or concerns to *** *** if you made alternative
arrangements for payment of fees
If you have any further concerns or questions
regarding this complaint please feel free to contact me at 877-***, Monday
through Friday am to pm PST
Respectfully,
***
***
Compliance
Analyst

Dear Ms***, This letter is in response to the complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on March 29, To give you some background information and help you appreciate our role in your complaint, we would like to explain
TPG’s relationship with *** *** Bank (Bank)TPG is a third-party processor for the BankThrough this relationship, *** *** is able to offer tax products which are sold through TPG through independent tax professionals and online tax preparation servicesThe product you have used through TPG, called a “Refund Transfer”, allowed you to pay for your tax preparation fees and RT processing fee directly out of your tax refundThis service is optionalThis saved you the difficulty of paying these fees upfront to the software provider, *** Tax First and foremost, we would like to apologize for your experience with Customer Service at TPGWe take your complaint very seriously and are committed to providing our customers a positive experience with our company According to our records, on February 2, 2018, TPG received your electronic filing record from *** TaxThis means that you used tax software to prepare your own tax return and elected to utilize a Refund Transfer to pay your software feesOn March 13, 2018, your refund was approved by the IRS and payment was made to TPGOn that same date, TPG deducted the fees related to your Refund Transfer and made payment via direct deposit to the account indicated on your RT Application and Agreement On March 13, 2018, your financial institution, *** Bank, blocked the deposit of your tax refund into your *** Bank account and returned the funds to TPGWe apologize for any inconvenience or hardship this has caused you, but you can be assured that neither TPG, nor your tax preparation service, *** Tax, contributed in any way to the decision to block your tax refund from being deposited into your *** Bank account and your refund being returned to the IRS. The decision to return your tax refund was exclusively initiated by *** Bank. *** Bank has flagged your account as an Rfor suspicion of fraud and directed that your refund be returned directly to the IRSDue to laws which govern electronic payments, TPG cannot refuse to honor the instructions of *** Bank or intervene on your behalf. Please reference the detailed client letter mailed to the address on record for details regarding, account information, bank contact and trace numbers On March 14, 2018, TPG began the process to have the funds returned to the Internal Revenue Service (IRS), specifically the RICS/IVO Division of the IRS in Fresno, CAPlease be advised this process can take several weeks for TPG to process back to the IRSOnce we have returned funds to the IRS it can take 10-weeks before they acknowledge receipt and post to your accountIt is recommended that you contact the IRS at 800-829-for further details On April 4, 2018, you called TPG inquiring about the status of your refundTPG explained that funds related to your refund were in process to being returned to the IRSDuring that call, TPG advised that you would be provided tracking information once the funds have been returned TPG is very sorry for any inconvenience you may have experiencedPlease understand that with the heightened fraud in the tax industry, we are required to set up processes to protect our clients and help limit identity theft and fraudIf you have any questions or concerns, please, do not hesitate to contact TPG directly at 877-908-7228, Monday through Friday, 7:am to 4:pm Respectfully, *** *** Program Operations Analyst

*** ***
*** *** *th Street,
*rd Floor
***, ** ***
Re: Case ***
November 16,
Dear Ms***,
This letter is in response to the complaint filed against
Santa Barbara Tax Products Group (TPG) to the Revdex.com on November
11/10/
regarding your funds
Upon review of your record, when your taxes were prepared
through Jackson Hewitt, you chose a Refund Transfer (RT) productWhen a taxpayer
selects an RT, they direct the IRS to deposit their tax refund into a temporary
accountWhen the IRS refund is received, deductions are taken from the refund
to pay the tax preparation fees and RT feeThe balance of the refund is then
disbursed to the taxpayer by way of deposit to an account designated by the
taxpayer, in your case, into a personal bank account
On behalf of TPG, I would like to formally apologize for any
trouble or confusion that was caused with receiving your refundOn October 20,
2015, the IRS funded your federal return; fees were deducted to pay your tax
preparation fees and an additional RT feeDue to the account being closed, the
funds were sent to you as a Cashier’s Check to the address on record. On Thursday, November 12, 2015, TPG received
and processed your Indemnity BondTPG issued the cashier’s check on Friday,
November 13, and it was overnighted for your convenienceThe check should
arrive on Monday, November
We hope this satisfies your inquiryIf you have any
questions or concerns, please feel free to contact me at 877***, Monday
through Friday, 7am to 4pm
Respectfully,
*** ***
Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As per my last complaint this matter has not been closed I wish to have email contact information from Natalina Reda who responded to my complaintI now have tried to contact SBTGP via phone and prompts lead me to a wrong information and refer to website which is unhelpful, with no option to speak with customer serviceAs of today the Mrs Harris at the IRS as not received my tax refund of $Per the repose letter there is no time frame of when or how long this refund process can takeLast response stated it could take at least days on 04/10/We are close to one monthOriginal refund from IRS was paid to SBTGp on 3/29/My goal is only to receive email from SBTGP Natalina Reda to resolve status on my refund I appreciate any and all assistance in this matterAs per internet I am not the only person who has these issues with SBTGP, including the complaints on Revdex.com website alone, and many more : https://www.google.com/search?q=santa+barbara+*** Kindly, *** ***Regards,
*** ***

February 18,
*** ***
*** *** ***
*** ** ***
Dear Ms***,
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on February
12,
Your complaint
stated that you contacted TPG’s customer
service numerous times regarding your tax refundYou were inquiring when the
hold on your account would be lifted in order for your check to be processed,
but had difficulty receiving an answerThank you for your feedback and
valuable input.
We are experiencing extremely large call volumes which
correlates to an extremely large, and unexpected, funding from the IRSThis
unexpected spike in business has caused an extreme demand on our resources and
unfortunate delays in processingWe apologize for the inconvenience this has
caused you and the manner in which your inquiry was handled by our Customer
Service agents
On February 18, I was able to speak with you directly to
explain that the hold was released from your accountThe check will be
processed within the next hours and expect about days for the check to
reach you at your address on record
If you have any questions or concerns, please feel free to
call me at ***, Monday through Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

April 7,
*** ***
*** ** *** *** **
*** *** ** ***
Dear Mr***,
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on March
29,
In your complaint you stated that
you filed your tax return
through *** *** and elected to have a Refund Transfer (RT)The IRS notified
you that your return was approved on March but the funds were not deposited
into your designated accountAfter learning that your refund went through TPG,
you were asked to upload your identificationAfter following those procedures,
you were told it would take over a week to process your documents
Due to the amount of compromised SSNs along with non-public
personal information (NPPI) throughout the country, we have put controls in
place to prevent identity theft and fraudTPG feels this is the most prudent
course of action to protect taxpayers given the current environmentTPG is
committed to protecting your privacy and ensuring that only you can access your
funds
After TPG contacted you and verified your personal
information, TPG was able to release the hold on your accountOn March 31,
your return was direct deposited into the account you provided when filing your
taxes
Thank you for taking the time to communicate to us why our
service did not meet your expectationsIf you have any other questions or
concerns, please feel free to contact me at 877-908-7228, Monday through
Friday, 7am to 4pm
Sincerely,
Melissa Gaines
Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAfter asking to file a complaint internally I was able to reach Ms.***She was able to help me resolve this issueI tried to resolve the issue for a week with no luckI asked every CSR to let me verify my identity but they refusedMs*** allowed me to do suchFor future refrence please retrain the CSR's to deal with this matter accordinglyAlso please have I.Tto check into why it was taking several hours to send out the codeThank YouI'm very satisfied with Ms***'s help
Regards,
*** ***

*** ***
*** *** *** *t Box **
*** ND ***
Re: Case ***
May 14,
Dear *** ***,
TPG notifies the customer, through e-mail, at
the time of funding (February 18, 2015), that the refund has been received and
will be deposited into the bank account.
This notification would have been sent to the email address on recordThe
TPG Web site and phone contact information is provided in the notice
You may contact your bank and provide them
with trace number *** to discuss the rejection of fundsYou were charged a $reprocessing
fee for the rejection of funds as directed in section of The Citizens Banking
Company Refund Processing AgreementAn additional legal processing fee of $was
charged to return funds back to the ***The fees are disclosed in your online
agreement; please review the sample application attached for details
The SAMPLE
screen shots provided will establish that our fees and references to the Bank
are adequately displayed on the *** *** application for as required by
banking regulations to ensure the customer is fully aware of all bank feesThe
customer authorizes the deduction of fees upon selecting “I Agree” to the
Refund Transfer Application and AgreementIf the customer changes their mind,
they may select the “back” or “I Don’t Agree” button to return to the payment
options pageThe customer is not obligated to select the bank product: they
may choose to pay via credit cardYou may refer to the screen shots for
clarification
Please understand
it is our obligation to investigate these matters thoroughly to ensure the
money is forwarded to the lawful ownerBecause we were unable to obtain the
personal information from you in order to verify your identity, we couldn’t
proceed any further and a determination was made to return your funds to the
***
Funds are
routinely returned to the *** after a certain time frame due to various factors
including, but not limited to, rejected depositsWe apologize for any
inconvenience this may have caused, but please allow adequate time for the
funds to be acknowledged and processed prior to contacting the *** regarding
your refund status
Respectfully,
*** ***
Compliance
Analyst

Dear Ms***,
My sincere apologies, I agree that the information you were given should have been consistent In error I wrote March instead of February It is confirmed that you sent the check back to TPG on March 7, TPG began reprocessing these funds on March to be returned to the IRSThe process for Return to IRS can take 2-weeks
Please note that your refund was issued as a Cashier’s check and mailed to the IRS on April 7, via USPS Please use tracking numbers: and to trace your package to its destination I provided a copy of the check which is attached to this email so that you can refer to it when contacting the IRS
Please let me know if there are any further questions or concerns
Thank you,
***
*** I***
Compliance Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You ask me to call but when I call no one can tell me anything about my account because I filed a complaint with the Revdex.com this is unacceptable I am very disappointed because you guys have been holding on to my refund for weeks now then I hear today that it's going to take another weeks this is ridiculous now they telling me days to speak with someone in the compliance analysis I just want my money and I need it so tried of hearing different things my money has been in the process of going back to the IRS for days there is no way you guys should still have my refund in your possession no one should have to go through this the IRS says it should only take up to three weeks for SBBT to release the funds back and another to weeks for me to have my funds they also said that there is no reason for SBBT to hold anyone's return if you can't get them to me then you are to simply return them to the IRS ALL I WANT IS MY MONEY IN A TIMELY MATTER BUT IN THIS CASE I SEE THAT THAT IS TO MUCH TO ASK FOR FROM THIS COMPANY
***
*** ***

*** ***
*** *** ** ***
*** *** ** ***
RE:
Case ***
Dear
*** ***,
This
is in response to the complaint filed against Santa Barbara Tax Products Group
to the Revdex.com on March 10, in regards to customer service
issues
Upon
review of your record, a Refund Transfer (RT) was chosen when your taxes were
prepared through Turbo TaxOn February 10, 2015, the IRS funded your federal
return; fees were deducted to pay your Turbo Tax user fees and an additional
bank deposit product feeThe balance was deposited to the account instructed
on Sunrise Banks N.ARefund Processing AgreementYour Bank rejected the funds
and declared the account an R“Invalid Account Number”Funds were returned to
TPG on February 13,
TPG has
nothing to with incorrect account information entered by the taxpayer or the
receiving bank’s decision to reject the fundsOnce TPG receives the rejected
refund our company has the option of making another attempt to disburse funds
to the customer or simply returning the funds to the IRS. This second attempt to deliver the refund
through an alternative delivery method, which is a paper check mailed to the
taxpayer address of record, was made on February 13, On February 24,
the cashier’s check was returned to our office as “undeliverable”
TPG
allows taxpayers the opportunity to correct their initial mistake and avoid
reprocessing until the item is reprocessed, which may be several days or
several weeks. TPG offers a website
where customers can change their account information. TPG’s customer service efforts are highly successful as customers each
year utilize the Web to change account information prior to IRS fundingThis
process along with the associated fees is clearly described in the different
sections of the RT applicationYou attempted to change your address by fax
after the cashier’s check had been mailedPlease review the attached
application and agreement for full disclosure
Funds
have been returned to the IRS as of March 18, Please be advised that once
we have returned funds to the IRS it can be several weeks before they
acknowledge receipt and post to your account
We thank
you for the inquiryIf you have any further concerns or questions regarding
this complaint, please feel free to contact me at 877-908-7228, Monday through
Friday am to pm
Respectfully,
*** ***
Compliance
Analyst

March 21,
*** ***
*** *** *** *** **
*** *** ** ***
Dear Ms***
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on March 9,
Your complaint stated that since February 18, you have been
waiting for your refund to be deposited into your bank accountYou realized
that the account you entered for your refund to be deposited to is closedYou
called to inform TPG about your account but learned there was a hold placed on
your refundYou requested your refund be sent back to the IRS but have been
given different timeframes when the refund would be returned
We apologize for the inconvenience you experienced and the
manner in which you felt our customer service agents handled your inquiryWe
have spoken with the customer service representatives regarding your complaint
and reminded them of their obligation to always process customer inquiries in a
respectful manner
Controls are in placed to protect our customers from
identity theftAs explained to you during our phone conversation on March 17,
since there was an error in your account information as well as the address you
entered while filing your tax return, TPG is obligated to send your refund back
to the IRSTPG has begun the process of returning your funds to the IRS,
specifically the RISC/IVO Division of the IRS in Fresno, CaliforniaThe funds
will be sent back via Cashier’s Check and you will be provided a tracking
number to enable you to track the delivery statusThis process can take up to
daysPlease be advised that once we have returned funds to the IRS it can be 10-
weeks before they acknowledge receipt and post to your account
Thank you for taking the time to communicate to us why our service
did not meet your expectationsIf you have any other questions or concerns,
please feel free to contact me at 877-908-7228, Monday through Friday, 7am to
4pm
Sincerely,
Melissa Gaines
Compliance Analyst

February 26,
*** ***
*** ** *** ***
*** ** ***
Dear Ms***,
This is in response to your
complaints filed against Santa Barbara Tax Products Group (TPG) through the
Revdex.com on February 19,
Your complaint stated that
your
refund was sent back to TPG because there was an issue with your account
numberAfter contact TPG’s customer service, you were unable to receive solid
information for when your refund would be sent to you
If a taxpayer enters a bank
account that will not accept the refund deposit, the transaction is rejected by
the receiving bankOften times this occurs because the taxpayer has entered
the incorrect bank account information or the account is closedIn these
cases, the receiving bank returns the funds to the sender, in this case, TPG
TPG has nothing to do with the incorrect account information entered by the
taxpayer or the receiving bank’s decision to reject the fundsOnce TPG
receives the rejected refund, the company has the option of making another
attempt to disburse the funds to the customer or simply returning the funds to
the IRS
Controls are in place to protect
our customers from identity theft and fraudTPG has requested you provide your
current, valid, government-issued photo identification through our website in
order to verify you are the correct account holderTPG was able to verify your
information and release the hold from your accountOn February TPG
processed your tax refund as a check and mailed it to you on the same date
Please allow up to days for the check to reach your address listed
If you have any other questions
or concerns, please feel free to contact me at ***, Monday through
Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

*** ***
size="3">
*** ** ***
*** *** ** ***
RE: Case***
Dear *** ***,
This
is in response to the complaint filed against Santa Barbara Tax Products Group
to the Revdex.com on February 26, regarding wrong account
information
In
the scenario described in your complaint you have chosen to have your refund
deposited onto a prepaid cardTPG has nothing to with incorrect account
information entered by the taxpayer or the receiving bank’s decision to reject
or deposit funds based on their internal policiesPer our conversation on
March 10, 2015, the funds have been located and you will be in contact with the
prepaid card company to discuss further action
Please
feel free to contact me at 877-908-7228, Monday through Friday am to pm if
you have any further concerns or questions regarding this complaint
Respectfully,
*** ***
Compliance Analyst

March 14,
*** ***
*** * *** *** *** ***
*** ** ***
Dear Ms***,
This is in response to your complaint filed
against Santa Barbara Tax Products Group (TPG) through the RevDex.com on March 4,
Your complaint stated that you
filed your taxes on
January but did not receive your refundYou called TPG and was given a
number of different dates as to when you should receive your tax refund
Upon review of your record, it shows that the
account you tried depositing your refund into was closedIf a taxpayer enters
a bank account that will not accept the refund deposit, the transaction is
rejected by the receiving bankOften times this occurs because the taxpayer
has entered incorrect bank account information or the account is closedIn
these cases, the bank “rejects” the transaction, and returns the funds to the
sender, in this case, TPG
As a risk control, rejected transactions are
placed on hold until TPG can verify the taxpayer’s identity, at which time a
Cashier’s Check is issued. TPG was able
to verify your information and released the hold on the accountThe refund was
reissued as a Cashier’s Check on February 29, 2016. TPG confirmed that the check was negotiated
on March 9, 2016.
Thank you for taking the time to communicate to us why our
service did not meet your expectationsIf you have any other questions or
concerns, please feel free to contact me at ***, Monday through
Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

March 4,
*** ***
*** *** *** ***
*** ** ***
Dear *** ***,
This is in response to your complaint filed
against Santa Barbara Tax Products Group (TPG) through the RevDex.com on February 26,
Your complaint
stated you did not receive notification
there was a hold on your account and contacting customer service are long or
disconnected
We experienced extremely large call volumes which correlates
to extremely large funding from the IRS. This unexpected spike in business
caused extreme demand on our resources such as our call center. We
apologize for the inconvenience this has caused you and the inability for you
to reach live customer support
Due to the amount of compromised SSNs along with non-public
personal information (NPPI) throughout the country, we have put controls in
place to prevent identity theft and fraudTPG feels this is the most prudent
course of action to protect taxpayers given the current environmentTPG is
committed to protecting your privacy and ensuring that only you can access your
funds
Despite your history with us, your account was flagged for
further reviewOn February 29, TPG was able to verify your information and
release the hold on your accountYour return has been direct deposited into
the account you provided when filing your taxes. Your latest email on March 2, stated that you
have yet to receive your funds. It is
recommended that you contact the ACH Department for *** *** at
*** and provide them with trace #: ***, amount:
$25,930.85, disbursement date: 2-29-to assist them in locating your
funds.
Thank you for taking the time to communicate to us why our
service did not meet your expectations. Additionally,
we thank you for your loyalty in using our bank productWe have every desire
to address your needs and provide the best solution available to resolve your
issue as soon as possible. We hope the
points listed above offered a fair explanation and solution
If you have any other questions or concerns, please feel
free to contact me at ***, Monday through Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

Dear *** ***,
My sincere apologies, the
information you were given should have been consistent. I reviewed your case with the Manager and the team in order to clarify procedures and provide further training. I appreciate you bringing this to my attention and thank you for your input and feedback.
TPG began reprocessing the funds to be returned to the IRS on March 31, The process for Return to IRS can take 2-weeks. Please note that your refund was issued as a Cashier’s check and mailed to the IRS on April 11, via USPS Express mail, tracking # EM US. Please allow up to weeks for them to post the funds into your account
Upon review of your record, a Refund Transfer (RT) was chosen when your taxes were prepared through Turbo TaxOn February 19, the IRS funded your federal return; fees were deducted to pay your Turbo Tax user fees and an additional Bank processing fee for the RTThe balance was deposited to the account instructed on the Sunrise Banks N.ARefund Processing Agreement Your bank rejected the funds and declared the account an R03/“No Account/Unable to Locate Account”You may contact your bank and provide them with trace number: for further details regarding the rejection of fundsThe funds were returned to TPG on February 21, According to your contract, TPG issued a Cashier’s Check on February 21, and mailed it to the address on record. The check was returned as undeliverable on March 5, 2014. Attached is a sample copy of the online agreement.
You stated in your complaint that you sent in supporting documents to have your refund redeposited, however that request came in on February 24, after the check had already been released on February 21, 2014. Please also note that the account information you provided was for a *** ** *** as stated on the deposit slip you faxed in. For future reference, please verify your banking information for the deposit of your refundFor direct deposit, the taxpayer’s name must be on the accountFor a joint return, some banks require both names on the account. After two failed attempts, the funds must be returned to the IRS.
TPG provided the service which we were contracted to provide in depositing the monies into the account which you directed on the online agreement; therefore we deny the request for reimbursement
If you have any further concerns or questions regarding this complaint, please feel free to contact me at 877-908-7228, Monday through Friday am to pm PST
Respectfully,
*** ***
Compliance Assistant
Santa Barbara Tax Products Group

minor-latin">*** ***
*** *** ***
*** ** ***
RE: Case ***
Dear
*** ***,
This email
is in response to the complaint filed against Santa Barbara Tax Products Group
to the Revdex.com on March 25, regarding service issues
Upon
review of your record, a Refund Transfer (RT) was chosen when your taxes were
prepared through Turbo TaxOn January 29, the IRS funded your federal
return; fees were deducted to pay your Turbo Tax user fees and an additional
Bank deposit product feeThe balance was deposited to the account instructed
on The Citizens Banking Company Refund Processing AgreementYour Bank rejected
the funds back to TPG on January 29, and declared the account an R“RDFI
Not Qualified to Participate”
TPG
has nothing to with incorrect account information entered by the taxpayer or
the receiving bank’s decision to reject the fundsOnce TPG receives the
rejected refund our company has the option of making another attempt to
disburse funds to the customer or simply returning the funds to the IRS. This second attempt to deliver the refund
through an alternative delivery method, which is a paper check mailed to the
taxpayer address of record, was made on February 2, Check was never
returned, TPG allowed a stop payment on check number *** by force of the
Indemnity Bond
A
second Cashier’s Check was mailed on March to the address of record
certified mailYou stated in your complaint that you have not received the
Cashier’s Check mailed to you because of a zip code issueIn order to receive
a tracking number from FedEx a full address must be displayed in the request
before a tracking number is issuedYou may contact your FedEx and provide them
with trace number *** to discuss the returned item to our office “undeliverable
address recipient unknown” on March 24,
Because we were unable to
deliver the funds after three attempts, we couldn’t proceed any further in our
effortsWhile the process of converting the rejected deposit to a paper check
ultimately provides benefit to the customer, there is a substantial cost to TPG
for handling these items. TPG charges a
commercially reasonable processing fee to cover the expenses associated with
processing these items. Most banks
typically charge between $and $for return item fees. Please review your application and agreement
for full disclosure
TPG has begun the process of returning your funds to the IRSThis
process can take up to business daysPlease be advised that once we have
returned funds to the IRS it can be several weeks before they acknowledge
receipt and post to your account
We
thank you for the inquiryIf you have any further concerns or questions
regarding this complaint, please feel free to contact me at ***,
Monday through Friday am to pm
Respectfully,
*** ***
Compliance Analyst

Unbelievable con artistsSimply unbelievableThey lied to me and lied to me and lied to me just so they could hold my return as long as possibleTheir customer reps were rude and incompetentThey literally told me that my check was in the mail on four different occasions, only to call back a week later to find that they had withheld it for random arbitrary reasonsWhat they do is outright fraud; I still haven't received my money
I beg you, NEVER do business with Turbo Tax until they drop their relationship with these criminals

Dear *** ***, This letter is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on February 17, On January 29, 2017, TPG received your electronic filing record from ***This means that you used ***
software to prepare your tax return and elected to utilize a “Refund Transfer” (RT) to pay for your software feesWhen the taxpayer selects a Refund Transfer, the software directs the IRS to deposit their tax refund into a temporary account at *** ***When the Bank receives the IRS refund (up to days from the filing date), the Bank makes deductions from the refund to pay the tax preparation feesThe balance of the refund is then disbursed to the taxpayer by way of deposit to the account designated by the taxpayerIn the complaint, you stated you emailed TPG several times before someone got ahold of youYou wanted to request an update to your bank account information since the one on file is closedAfter consulting Turbo Tax you were advised to call TPG since there were fees taken outAdditionally, Turbo Tax said because it was an error on their end you would be able to make a changeHowever, once you contacted TPG you were informed that account changes are not allowed resulting in having to wait for a check and going to another bankAccording to our records, on February 7, 2017, you emailed TPG inquiring about the status of your refundOn that same day, TPG informed you that the IRS had not sent your refund and provided you details on tracking the status by logging onto the IRS website or calling the IRS directlyOn February 10, 2017, another email was received requesting an update on the refund status along with an inquiry on the fee amount which would be deducted from your refundOn that same day, TPG responded that the IRS had not made the funds availableFurthermore, you were provided TPG’s contact number and asked to call in to TPG to discuss the details of your account with a live customer service representative than via emailOn February 13, 2017, you emailed TPG requesting a change to your bank account information before the refund is received since Turbo Tax did not lock in your update and the bank account on the return was closedYou were informed, due to increased security measures to protect your personal information, TPG has controls in place to minimize potential fraudulent tax returns. These controls do not allow us to change bank account or address informationSince you indicated an issue with your account information and to prevent your refund from being deposited to that account, you were provided steps to receive a Cashier’s CheckOn February 13, 2017, TPG called you confirming the new disbursement method was processed after you complied with the steps to receive a checkYou were then advised a check will be mailed to the address on file and to allow business days to receive itYou agreed to this disbursement method verballyOn February 18, 2017, you sent three emails to TPG, one requesting to update the bank on file instead of receiving a check and a second requesting assistance in receiving your moneyOnce TPG responded informing you that this could not be done due to the controls in place, you requested for the check to be overnight-edYour third email requested TPG to give you a call to discuss receiving an overnight check, time-frame of funds sent from the IRS, and inquiry on the processThe IRS at this point did not fund your account and TPG notified you that we are not able to overnight checksTPG called you and explained, the refund had not been received, but once it is, TPG will deduct the authorized fees and then issue the checkTPG also informed you that funds would not be processed on weekends or holidays and to allow business days from the mailed date to receive the checkOn February 20, 2017, you called TPG asking how long you would have to wait because your refund says it was released today and inquired if the bank operates on SaturdaysTPG responded confirming that no funds were received from the IRSFurthermore, TPG advised you that the status of your return can be tracked on the IRS website at, *** or by calling ***The following day, you contacted TPG inquiring the status of your refundTPG responded that we did not receive your IRS refundOn February 22, 2017, you emailed TPG inquiring if your refund would be sent out in the mail that day, why the fee charge was high and if the check will be sent via priority mailTPG responded with the following, “Your check will be sent via regular mail to the address you provided on your income tax returnThe charges that were debited were the standard TPG fee of $for the refund transfer and your Turbo Tax user fee of $136.97.” As of February 22, 2017, a check in the amount of $5,was mailedPlease allow at least business days for the check to reach the address on file. If it has been more than business days (Monday-Friday) since your check was mailed, please feel free to contact TPG at ***Sincerely, *** *** Compliance Analyst