August 14, Danny at American Painters I'm going to be perfectly honest about my experience with youyou assured me that you could take care of everything I neededAlthough your bid came in higher than others, I felt comfortable hiring you to do the workSad to say in hindsight, that was a mistakeI'm not making general comments about your work, just my impression of the work that was done for me Painting Interior - poorThe front door and rails look good, but if I knew you were going to charge me $per coat for two coats, I would have never agreed to give you the workThe shock on my face when you told me the price must have been noticeableThat wasn't taking care of me, that was taking advantage of meHow can you charge Noticeable paint drips on the front stairsThe bedroom you painted looks like it was done in a hurryI had to ask you to put another coat on the trim, even though you should have seen it needed it for yourselfThe paint on the ceiling was also an avoidable mistake, and I didn't even tell you about the paint drips on the carpet I had to clean up Painting Exterior - poorThere were patched spots above the garage that should have been sanded down but instead were just painted overI had to remind you that you had quoted me to address all of the exterior paint needs - only after reminding you more than once did it get done Power Washing - Good job for the most part, but I don't think you ever did the drivewayEven if you did, I will need to go over it again this weekend to get it right Gutter cleaning - I suspect that was not done Ceiling Patching - this was done at no charge, but I now have two very distinct patch jobs showing on the ceilingThat is not your fault, as we did not have the ability to match the paint to cover up the patchesHowever, this morning I found wet patching material running down the bedroom wall and a large glob of patching material hardened on the rug I have no idea I am going to get out Attention to detail - poorI had to show you where the siding caulk was not finishedI had to constantly remind you what needed to be doneI hired you to take the stress off and ended up multiplying it We needed a threshold replaced between this bedroom and the hall...you said no problem Your fix...a piece of what looks like plywood painted white and glued to the threshold Who does that? Another job we have to fix after you Communication/Organization - poorThe jobs you were given should have taken two days, instead they took two weeks to completeYou never mentioned at the beginning that I would only have you for short periods of time every day, instead of staying until the jobs were doneI've also never seen a contractor who starts from scratch for every task they have been given, instead of compiling a list of materials at the beginningWhen you were here you would disappear without a trace, leaving me to wonder what had been done, or still needed to be doneWhen you saw the stress your behavior was causing you did little to re-mediate it Professionalism - poorYou never asked to cleanup in the bathroom, and even more disturbing, left a huge mess of hardened caulk and who knows what for me to clean upYou asked for a check when you were obviously not doneYou never seemed to know what was agreed upon, what was left, or when it would be finishedIt seems you have now lost a metal cover for the outside molding that I will be unable to replace It seems like you may have overextended yourself, because it seems like even when you were here, you were hurrying because you had to get someone elseI sure did not feel like a priority, more like a distraction from what you really wanted to be doing, whatever that was I had to come to the realization this was going to be a poor experience As I was writing your check I had a sick feeling in my stomach, but I had had enough and really wanted it to be over Your communications insist that you want to do everything in your power to satisfy your clientsAs of this writing, I am an extremely unhappy customer, and will likely make that known via a poor review on the Home Advisor web site that recommended you â
August 14, Danny at American Painters I'm going to be perfectly honest about my experience with youyou assured me that you could take care of everything I neededAlthough your bid came in higher than others, I felt comfortable hiring you to do the workSad to say in hindsight, that was a mistakeI'm not making general comments about your work, just my impression of the work that was done for me Painting Interior - poorThe front door and rails look good, but if I knew you were going to charge me $per coat for two coats, I would have never agreed to give you the workThe shock on my face when you told me the price must have been noticeableThat wasn't taking care of me, that was taking advantage of meHow can you charge Noticeable paint drips on the front stairsThe bedroom you painted looks like it was done in a hurryI had to ask you to put another coat on the trim, even though you should have seen it needed it for yourselfThe paint on the ceiling was also an avoidable mistake, and I didn't even tell you about the paint drips on the carpet I had to clean up Painting Exterior - poorThere were patched spots above the garage that should have been sanded down but instead were just painted overI had to remind you that you had quoted me to address all of the exterior paint needs - only after reminding you more than once did it get done Power Washing - Good job for the most part, but I don't think you ever did the drivewayEven if you did, I will need to go over it again this weekend to get it right Gutter cleaning - I suspect that was not done Ceiling Patching - this was done at no charge, but I now have two very distinct patch jobs showing on the ceilingThat is not your fault, as we did not have the ability to match the paint to cover up the patchesHowever, this morning I found wet patching material running down the bedroom wall and a large glob of patching material hardened on the rug I have no idea I am going to get out Attention to detail - poorI had to show you where the siding caulk was not finishedI had to constantly remind you what needed to be doneI hired you to take the stress off and ended up multiplying it We needed a threshold replaced between this bedroom and the hall...you said no problem Your fix...a piece of what looks like plywood painted white and glued to the threshold Who does that? Another job we have to fix after you Communication/Organization - poorThe jobs you were given should have taken two days, instead they took two weeks to completeYou never mentioned at the beginning that I would only have you for short periods of time every day, instead of staying until the jobs were doneI've also never seen a contractor who starts from scratch for every task they have been given, instead of compiling a list of materials at the beginningWhen you were here you would disappear without a trace, leaving me to wonder what had been done, or still needed to be doneWhen you saw the stress your behavior was causing you did little to re-mediate it Professionalism - poorYou never asked to cleanup in the bathroom, and even more disturbing, left a huge mess of hardened caulk and who knows what for me to clean upYou asked for a check when you were obviously not doneYou never seemed to know what was agreed upon, what was left, or when it would be finishedIt seems you have now lost a metal cover for the outside molding that I will be unable to replace It seems like you may have overextended yourself, because it seems like even when you were here, you were hurrying because you had to get someone elseI sure did not feel like a priority, more like a distraction from what you really wanted to be doing, whatever that was I had to come to the realization this was going to be a poor experience As I was writing your check I had a sick feeling in my stomach, but I had had enough and really wanted it to be over Your communications insist that you want to do everything in your power to satisfy your clientsAs of this writing, I am an extremely unhappy customer, and will likely make that known via a poor review on the Home Advisor web site that recommended you â