Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, *** [redacted] I will address each of the LIES in order as Mr [redacted] sent#1- My HUSBAND noticed the scratches NOT their so called INSPECTION! #2- [redacted] is saying it was only A MARK on bumper? NO WAY !!! The Whole bottom of bumper on drivers side was ate up from top to bottom!! Let me ask this, if it were only A MARK, then why did [redacted] tell myself and [redacted] the only way to fix the bumper is to take bumper off and repaint? [redacted] NEVER tried to BUFF THE BUMPER! #3- [redacted] and [redacted] confirming vehicle was in NEW CAR CONDITION? That's a LIE!! After [redacted] had REPAINTED bumper, [redacted] actually found NEW SCRATCHES on the BUMPER, [redacted] just REPAINTED!! And if vehicle looked like a NEW VEHICLE after this work,then why did they send me to a BODY SHOP? #4- I NEVER called their PAINT SHOP! I called [redacted] ONE TIME! I called [redacted] a few timesI never CALLED complaining of scratches! When I took vehicle over for them to fix scratches THEY put on it, after every attempt they TRIED to fix,they added more and it was brought to ***S attention RIGHT THEN!!! #5- let me clear up the inconvenience of leaving vehicle with them, I LIVE IN [redacted] ! That's my only form of transportation, not to mention my vehicle had already been LEFT with them SEVERAL TIMES!! Only to make it worse! #6-Body shop of MY CHOICE? NO IT WASNT!! [redacted] asked me, if I knew a body shop around my area, I told [redacted] no and he said, give me a couple days to do some research and find a HIGH END BODY SHOP! [redacted] called me back and said, he found one, it was actually miles from the town I live inYes they paid the bill, but [redacted] tried to tell me they paid $for work done on vehicle not KNOWING that I asked owner of body shop amount of charge, it was $700.00.#7-I did return back to dealership with vehicle and yes the body shop put more buff marks on vehicle, but the problem I have with that is, university motors is now wanting to lay blame on the body shop THEY found, and if university motors would NEVER put scratches on vehicle THEY WOULD NEVER SENT IT TO A BODY SHOP!! It's not like I'm just now wanting another vehicleI asked them within the second week of purchase to take it back! And that's when [redacted] said, THE BEST I CAN DO IS SEND YOU TO A BODY SHOP! #8- contacting Toyota yes I did, SEVERAL TIMES! I went as far as writing [redacted] , in return [redacted] (executive ) from Corp office called meMrs [redacted] was very understanding and apologized for the way I was being doneMrs [redacted] and several different customer care reps had called university motors SEVERAL TIMES and LEFT messages for the GENERAL MANAGER and CUSTOMER RELATIONS to call her backTHEY NEVER DID! In ending my letter I'd like to say, I also wrote Mr [redacted] an email and explained all to him that's happen from day oneMr [redacted] never answered me back,so my husband and I drove to dealership to talk to Mr [redacted] Long story short on thatMr [redacted] would NOT talk to us nor come put his EYES ON THE VEHICLE!! It's sad, when people who work at a business and KNOW a customers been done wrong, will LIE TO SAVE THEIR JOB!!! In this case, THATS WHAT IS HAPPENING!!!! [redacted] KNOWS WHO IS IN THE WRONG! It's not me, but he's got to have a job! Me [redacted] needs to read his profileCustomers DONT come first, and he also needs to remember, he was a little man before he got to this point, he started in the parts departmentWe can go back and fourth everyday and still get no whereI will say this the only way to tell who's being HONEST, A LIE DETECTOR TEST!!! I would take one and not blink an eye!! I KNOW WHOS LIEING AND WHOS TELLING THE TRUTH!! This dealership needs to have a strike against themMost people don't email or call the Revdex.com because they know nothing will be done!! Well I'm a firm believer, that you fight for what's right !! They need to ask for forgiveness for their lies!!!!
I am familiar with this issueIn November Mrs [redacted] turned in her leased ***, taking delivery of a new oneIn the early months of she contacted us, insisting that we take care of charges from [redacted] for excessive miles driven, as well as other fees associated with the previously leased vehicleI reviewed this transaction several times with Mrs [redacted] and Mark V [redacted] , the sales manager involvedThere was no undertaking for us to absorb this fee, made by [redacted] in connection with the old lease, and the paperwork clearly reflects thisFollowing a complaint made by Mrs [redacted] in February, [redacted] has already reviewed and closed the case
I have reviewed this transaction, and have difficulty understanding [redacted] positionEnclosed is the work order relating to the vehicle, and you will see that we road-tested the Tacoma, after which we advised that a number of, or combination of a number of, items could be involved, including rotors, u-joints, or drive shaftWe told [redacted] that further diagnosis would be necessary in order to accurately pinpoint the problem(s) before we could give a firm estimate of repairHe declined to have the vehicle diagnosed; we accordingly closed the repair order, charging him nothingSince we did not diagnose the vehicle, no estimate was givenWhile we are pleased that [redacted] repairs were limited to brake issues alone, we certainly take exception to his arbitrary condemnation of our Toyota-trained technicians, and his very serious accusation of fraudUnder the circumstances, we feel it would be better were he not to have further work carried out by this dealership
I am writing concerning the complaint ID *** I contacted Josh on December 30, and advised that we have four wheels in our parts department that can be switched out
with his wheelsI emailed him a picture of the wheel to make sure that they are the correct wheels and I had the shop foreman verify the condition of the wheels*** agreed to have the wheels switched with the wheels in our parts department and scheduled an appointment for January 5, After receiving the Revdex.com complaint I followed up with *** on December 31, and he is happy with the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
I went to *** in Morgantown WV to find out what I had to do to buy my *** I talked to Johnny F* (salesman) He talked me into trading my car in I would have a new warranty and no miles If I dropped my car off I would still have to pay for over mileage I told him I would not do that That I would buy my car before I would drop it off I made the deal and I questioned them about transferring my license and they said they could not do that because leasing was different than buying a car In a few months I got a bill I called Sally P*** and she said they would take care of it A few more months I got another bill and I went down and talked to Johnny F* and he took me to talk to Mark V*** Mark assured me they would take care of the problems, said it was their mistake I kept calling and went down several times Mark and Sally both quit working there Finally the owner called and said there was nothing he could do that I had signed the contract
We are in receipt of your correspondence regarding Ms***'s vehicle
Part of our delivery process includes an inspection for paint imperfections, and there were several small scratches noticed on the hood of
this vehicle at time of delivery
These surface marks were easily removed, but as the vehicle was being handed back to Ms***, she noticed a mark on the lower edge of the bumperAn attempt was made to buff this out, but Ms*** was unsatisfied with the result and a second appointment was made, where the bumper was, at her request, completely refinishedWe provided a vehicle for Ms*** to drive, at no cost to her, while this work was done
The vehicle was inspected by my delivery manager, *** ***, and my paintshop manager, *** ***, who will confirm that the vehicle was, at this time, in as good a condition as a new vehicle should be
Subsequently, Ms*** made a series of calls to our paintshop, to Mr***, and to our Mitsubishi sales manager, Daron Wooding, complaining of further imperfections to the vehicleNaturally, we agreed to look at the *** again, and there were some new minor scratches on the vehicleWe offered to correct these for her; however she, Ms***, was in the process of traveling to ***, and she told us it would be inconvenient for her to leave the car with usIt was finally agreed that she would take her *** to a high quality detailing shop of her choice in *** which would evaluate the vehicle and advise actionWhen Ms*** told us that she had no idea how to find such a place, we provided a couple of suggestions, including one that specializes in highline brands, which Ms*** chose to visitIn the interests of trying to keep a customer happy, we settled this bill on Ms***'s behalf
We were surprised when Ms*** returned to the dealership this month, yet again with new complaints concerning the paintwork on her ***This time, however, she had a valid complaint; the vehicle had been very poorly buffed and, although unapparent in subdued light, now reveals something of a striped effect under sunlight
We naturally suggested she return the *** immediately to the people who did this to her car, but she felt this to be inappropriate, and demanded a new vehicle from us
Ms*** had already been in contact with Toyota, who feel that we went over and above to help her through what were initially very small imperfections, and which we had already paid to remediate to her satisfaction
From this point on, I feel that any further remedial work or concerns need to be addressed with the company through whom she had this work performed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statements contained in your *** ***s reply to my Revdex.com report are inaccurate and a little confusing In the work order provided by Toyota service department it says "Please check rotors to see if they are the reason why" How else would I request a diagnosis for a problem I'm having for my vehicle? Why would I ask them to look at a specific problem only to deny a diagnosis and isn't my asking for them to look at the problem a request for a diagnosis? The service manager told me specifically "The front most U-joint and front driver side wheel bearing were bad" and even gave me an estimate of $ They never asked me to re-diagnosis the vehicle, only if I wanted the repairs done.How much more of a diagnosis would it take for their service department to diagnose these very specific problems? Also, no mention of a rotor issue was ever relayed to me verballyI'm attaching an invoice from a local mechanic showing the work that needed done This was a very dangerous mistake and I'm very disappointed that not only did the service management not reply to my call or e-mail but now statements are being made about this encounter.I'm still due a repair to my headlamps and according to *** *** *** *eply will I have to travel out of town now to get that repaired by another Toyota dealership None of this seems like good business practice
Regards,
*** ***
Pull into University Toyota and told them the engine was missing First, I was told diagnostic would be $hrAll this intails plugging the computer to the vehicle an reading the error codes I was told by the service person the problem could be the spark plugs Changing the spark plugs did not fix it They then said it was the coil on cylinder # $for a new coil plus laborThey were not able to get the part in for a day, but I could drive it home Cost so far $and the vehicle not fix I called another dealer and got the part for $tax included Total cost $for part and labor Do not take your vehicle to this dealershipBeware!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
My records indicate that this service was not completed in oct of 2012, but aug of 2012. I am concerned about how accurate their records are. I returned the call from the repair center, but after they closed the case, they were not very helpful
I am writing in order to respond to the complaint filed by *** *** *** I have spoken to *** *** who was our advisor taking care of M** *** Tundra, and have researched the rental issue as far as I am able
"">We do not understand why *** *** was under the impression that we do not rent cars; indeed, we have a rental department of some thirty-five units and the rental desk is located at the service counterHowever, the rental that *** *** arranged through Enterprise should be eligible for some reimbursementWe have tried several times to reach our customer in order to help him claim reimbursement, but he has so far not returned our calls
It should be noted, however, that the rental bill itself ($904.76) includes a deposit of $150, presumably returned to *** *** Further, it appears that Mr*** purchased various insurances, adding $to the actual bill of $ If you could ask *** *** to contact us, we will naturally work with him to claim this amount from Toyota (they will not allow us to initiate this process)It should however be noted that their standard rate for rental reimbursement is $per day, rather than the $per day expended on this particular rental
We will naturally be happy to recheck the Tundra's alignment at no cost to *** ***
Please do not hesitate to call or write should you need further information
Thank you for your correspondence regarding this issueThe procedure for any radio problem involves an exchange unit
which, in this particular case, was not availableWe sought and obtained permission from Toyota to replace the existing radio with a brand new one, which was ordered and received after a brief backorderWe carried out the work on February 25th, verified that all was operating correctly and returned the vehicle to *** *** The following day, *** *** advised us that the problem had resurfaced, and it became apparent that the intermittent fault was in the receiverWe replaced this unit on March 1st, following up with *** *** the next day, and finding that the radio and receiver were working as designedTo the best of my knowledge, the problem is fully resolved, but please do not hesitate to contact me should you need further information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I will address each of the LIES in order as Mr. [redacted] sent. #1- My HUSBAND noticed the scratches NOT their so called INSPECTION! #2- [redacted] is saying it was only A MARK on bumper? NO WAY !!! The Whole bottom of bumper on drivers side was ate up from top to bottom!! Let me ask this, if it were only A MARK, then why did [redacted] tell myself and [redacted] the only way to fix the bumper is to take bumper off and repaint? [redacted] NEVER tried to BUFF THE BUMPER! #3- [redacted] and [redacted] confirming vehicle was in NEW CAR CONDITION? That's a LIE!! After [redacted] had REPAINTED bumper, [redacted] actually found NEW SCRATCHES on the BUMPER, [redacted] just REPAINTED!! And if vehicle looked like a NEW VEHICLE after this work,then why did they send me to a BODY SHOP? #4- I NEVER called their PAINT SHOP! I called [redacted] ONE TIME! I called [redacted] a few times. I never CALLED complaining of scratches! When I took vehicle over for them to fix scratches THEY put on it, after every attempt they TRIED to fix,they added more and it was brought to [redacted]S attention RIGHT THEN!!! #5- let me clear up the inconvenience of leaving vehicle with them, I LIVE IN [redacted]! That's my only form of transportation, not to mention my vehicle had already been LEFT with them SEVERAL TIMES!! Only to make it worse! #6-Body shop of MY CHOICE? NO IT WASNT!! [redacted] asked me, if I knew a body shop around my area, I told [redacted] no and he said, give me a couple days to do some research and find a HIGH END BODY SHOP! [redacted] called me back and said, he found one, it was actually 62 miles from the town I live in. Yes they paid the bill, but [redacted] tried to tell me they paid $1200.00 for work done on vehicle not KNOWING that I asked owner of body shop amount of charge, it was $700.00.#7-I did return back to dealership with vehicle and yes the body shop put more buff marks on vehicle, but the problem I have with that is, university motors is now wanting to lay blame on the body shop THEY found, and if university motors would NEVER put scratches on vehicle THEY WOULD NEVER SENT IT TO A BODY SHOP!! It's not like I'm just now wanting another vehicle. I asked them within the second week of purchase to take it back! And that's when [redacted] said, THE BEST I CAN DO IS SEND YOU TO A BODY SHOP! #8- contacting Toyota yes I did, SEVERAL TIMES! I went as far as writing [redacted] , in return [redacted](executive ) from Corp office called me. Mrs [redacted] was very understanding and apologized for the way I was being done. Mrs. [redacted] and several different customer care reps had called university motors SEVERAL TIMES and LEFT messages for the GENERAL MANAGER and CUSTOMER RELATIONS to call her back. THEY NEVER DID! In ending my letter I'd like to say, I also wrote Mr. [redacted] an email and explained all to him that's happen from day one. Mr. [redacted] never answered me back,so my husband and I drove to dealership to talk to Mr. [redacted]. Long story short on that... Mr. [redacted] would NOT talk to us nor come put his EYES ON THE VEHICLE!! It's sad, when people who work at a business and KNOW a customers been done wrong, will LIE TO SAVE THEIR JOB!!! In this case, THATS WHAT IS HAPPENING!!!! [redacted] KNOWS WHO IS IN THE WRONG! It's not me, but he's got to have a job! Me. [redacted] needs to read his profile. Customers DONT come first, and he also needs to remember, he was a little man before he got to this point, he started in the parts department. We can go back and fourth everyday and still get no where. I will say this the only way to tell who's being HONEST, A LIE DETECTOR TEST!!! I would take one and not blink an eye!! I KNOW WHOS LIEING AND WHOS TELLING THE TRUTH!! This dealership needs to have a strike against them. Most people don't email or call the Revdex.com because they know nothing will be done!! Well I'm a firm believer, that you fight for what's right !! They need to ask for forgiveness for their lies!!!!
I bought a 2009 Jeep Wrangler 2weeks ago. I signed papers and sent a certified check via FedEx. I was told my jeep would be delivered 6-10 days. It is currently 13 days and now I am being told 5 more days. I just want my money back at this point and will shop somewhere else.
I am familiar with this issue. In November 2013 Mrs. [redacted] turned in her leased [redacted], taking delivery of a new one. In the early months of 2014 she contacted us, insisting that we take care of charges from [redacted] for excessive miles driven, as well as other fees...
associated with the previously leased vehicle. I reviewed this transaction several times with Mrs. [redacted] and Mark V[redacted], the sales manager involved. There was no undertaking for us to absorb this fee, made by [redacted] in connection with the old lease, and the paperwork clearly reflects this. Following a complaint made by Mrs. [redacted] in February, [redacted] has already reviewed and closed the case.
The 2006 [redacted] was brought in on October 26,2012 to have a clutch bearing replaced due to a whine. The vehicle had 102,713 miles on it. The warranty for the repair was 12 months or 12,000 miles, whichever...
comes first. I am not aware of the miles on the truck at this time but the warranty has expired due to time. I have asked the customer to send a copy of the repair that was completed so that it can be sent to [redacted] to see if any assistance is available.
Thank you for your correspondence regarding the above-referenced complaint. I note your comment regarding lack of response, but would confirm that this the first notice from you we have received about this issue. As you know, we normally try to respond to any...
complaint within a few days of receipt. [redacted] Tacoma is one of many awaiting frame replacement. While we have had the frame itself in our inventory for some time there are a number of other components associated with the repair without which we cannot start the work required. There has been a shortage of many of the ancillary parts, and the last of the items required for this particular repair arrived with us on October 15th From then it was a case of scheduling the fifty hours or so needed to perform what is essentially the complete dismantling and rebuilding of the pickup, and doing this in a sequence that is fair to others who have been waiting.. As course of normal business I have been in contact with [redacted] and I believe that he now feels that he is up-to-date with the status of his vehicle, and is understanding of where we are in the procedure. Please confirm whether this is - or is not - the case. I had given [redacted] a start date of the week of November 9th - essentially today, but it will still take several days to complete. He did try to trade his vehicle, and were able to agree on both a selling and trade price, but were not able to come to terms regarding a motorcycle that [redacted] insisted be part of the transaction. Essentially, the [redacted] dealer we relied on to buy the machine was unable to give the value that [redacted] ascribed to it. Please call if you need further information.
I have reviewed this transaction, and have difficulty understanding [redacted] position. Enclosed is the work order relating to the vehicle, and you will see...
that we road-tested the Tacoma, after which we advised that a number of, or combination of a number of, items could be involved, including rotors, u-joints, or drive shaft. We told [redacted] that further diagnosis would be necessary in order to accurately pinpoint the problem(s) before we could give a firm estimate of repair. He declined to have the vehicle diagnosed; we accordingly closed the repair order, charging him nothing. Since we did not diagnose the vehicle, no estimate was given. While we are pleased that [redacted] repairs were limited to brake issues alone, we certainly take exception to his arbitrary condemnation of our Toyota-trained technicians, and his very serious accusation of fraud. Under the circumstances, we feel it would be better were he not to have further work carried out by this dealership.
I am familiar with the situation referred to in this complaint, since I spoke to [redacted] on the day that he picked up his 4Runner. The facts are very straightforward. [redacted]...
vehicle was in the service department for work that did not involve the exhaust system. However, the workshop foreman observed that the exhaust was at an unusual angle, and, on inspection it was seen that the exhaust pipe had rusted completely through and had become separated from its associated silencer. The issue here is ten years of corrosion, and not any action or inaction on behalf of anyone in the workshop. While unfortunate that it might have happened while in our care (there is no certainty of this), it was, nevertheless, neither our responsibility nor our liability. It could have happened at any time, under any circumstance. Regardless, as a measure of goodwill, I offered to install a new exhaust at no charge provided [redacted] paid for the parts, which we discounted to him and would have cost him around $600. He declined my offer, and added that he would see us in small claims court. [redacted] did open a case with [redacted], who reviewed the facts and closed the complaint, apparently not to [redacted] satisfaction. Had we in any way been responsible, either by negligence or overt action, we would naturally have repaired the vehicle at our cost. Please do not hesitate to call or write should I be able to help further.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, *** [redacted] I will address each of the LIES in order as Mr [redacted] sent#1- My HUSBAND noticed the scratches NOT their so called INSPECTION! #2- [redacted] is saying it was only A MARK on bumper? NO WAY !!! The Whole bottom of bumper on drivers side was ate up from top to bottom!! Let me ask this, if it were only A MARK, then why did [redacted] tell myself and [redacted] the only way to fix the bumper is to take bumper off and repaint? [redacted] NEVER tried to BUFF THE BUMPER! #3- [redacted] and [redacted] confirming vehicle was in NEW CAR CONDITION? That's a LIE!! After [redacted] had REPAINTED bumper, [redacted] actually found NEW SCRATCHES on the BUMPER, [redacted] just REPAINTED!! And if vehicle looked like a NEW VEHICLE after this work,then why did they send me to a BODY SHOP? #4- I NEVER called their PAINT SHOP! I called [redacted] ONE TIME! I called [redacted] a few timesI never CALLED complaining of scratches! When I took vehicle over for them to fix scratches THEY put on it, after every attempt they TRIED to fix,they added more and it was brought to ***S attention RIGHT THEN!!! #5- let me clear up the inconvenience of leaving vehicle with them, I LIVE IN [redacted] ! That's my only form of transportation, not to mention my vehicle had already been LEFT with them SEVERAL TIMES!! Only to make it worse! #6-Body shop of MY CHOICE? NO IT WASNT!! [redacted] asked me, if I knew a body shop around my area, I told [redacted] no and he said, give me a couple days to do some research and find a HIGH END BODY SHOP! [redacted] called me back and said, he found one, it was actually miles from the town I live inYes they paid the bill, but [redacted] tried to tell me they paid $for work done on vehicle not KNOWING that I asked owner of body shop amount of charge, it was $700.00.#7-I did return back to dealership with vehicle and yes the body shop put more buff marks on vehicle, but the problem I have with that is, university motors is now wanting to lay blame on the body shop THEY found, and if university motors would NEVER put scratches on vehicle THEY WOULD NEVER SENT IT TO A BODY SHOP!! It's not like I'm just now wanting another vehicleI asked them within the second week of purchase to take it back! And that's when [redacted] said, THE BEST I CAN DO IS SEND YOU TO A BODY SHOP! #8- contacting Toyota yes I did, SEVERAL TIMES! I went as far as writing [redacted] , in return [redacted] (executive ) from Corp office called meMrs [redacted] was very understanding and apologized for the way I was being doneMrs [redacted] and several different customer care reps had called university motors SEVERAL TIMES and LEFT messages for the GENERAL MANAGER and CUSTOMER RELATIONS to call her backTHEY NEVER DID! In ending my letter I'd like to say, I also wrote Mr [redacted] an email and explained all to him that's happen from day oneMr [redacted] never answered me back,so my husband and I drove to dealership to talk to Mr [redacted] Long story short on thatMr [redacted] would NOT talk to us nor come put his EYES ON THE VEHICLE!! It's sad, when people who work at a business and KNOW a customers been done wrong, will LIE TO SAVE THEIR JOB!!! In this case, THATS WHAT IS HAPPENING!!!! [redacted] KNOWS WHO IS IN THE WRONG! It's not me, but he's got to have a job! Me [redacted] needs to read his profileCustomers DONT come first, and he also needs to remember, he was a little man before he got to this point, he started in the parts departmentWe can go back and fourth everyday and still get no whereI will say this the only way to tell who's being HONEST, A LIE DETECTOR TEST!!! I would take one and not blink an eye!! I KNOW WHOS LIEING AND WHOS TELLING THE TRUTH!! This dealership needs to have a strike against themMost people don't email or call the Revdex.com because they know nothing will be done!! Well I'm a firm believer, that you fight for what's right !! They need to ask for forgiveness for their lies!!!!
I am familiar with this issueIn November Mrs [redacted] turned in her leased ***, taking delivery of a new oneIn the early months of she contacted us, insisting that we take care of charges from [redacted] for excessive miles driven, as well as other fees associated with the previously leased vehicleI reviewed this transaction several times with Mrs [redacted] and Mark V [redacted] , the sales manager involvedThere was no undertaking for us to absorb this fee, made by [redacted] in connection with the old lease, and the paperwork clearly reflects thisFollowing a complaint made by Mrs [redacted] in February, [redacted] has already reviewed and closed the case
I have reviewed this transaction, and have difficulty understanding [redacted] positionEnclosed is the work order relating to the vehicle, and you will see that we road-tested the Tacoma, after which we advised that a number of, or combination of a number of, items could be involved, including rotors, u-joints, or drive shaftWe told [redacted] that further diagnosis would be necessary in order to accurately pinpoint the problem(s) before we could give a firm estimate of repairHe declined to have the vehicle diagnosed; we accordingly closed the repair order, charging him nothingSince we did not diagnose the vehicle, no estimate was givenWhile we are pleased that [redacted] repairs were limited to brake issues alone, we certainly take exception to his arbitrary condemnation of our Toyota-trained technicians, and his very serious accusation of fraudUnder the circumstances, we feel it would be better were he not to have further work carried out by this dealership
I am writing concerning the complaint ID *** I contacted Josh on December 30, and advised that we have four wheels in our parts department that can be switched out
with his wheelsI emailed him a picture of the wheel to make sure that they are the correct wheels and I had the shop foreman verify the condition of the wheels*** agreed to have the wheels switched with the wheels in our parts department and scheduled an appointment for January 5, After receiving the Revdex.com complaint I followed up with *** on December 31, and he is happy with the resolution
Revdex.com:
* (salesman) He talked me into trading my car in I would have a new warranty and no miles If I dropped my car off I would still have to pay for over mileage I told him I would not do that That I would buy my car before I would drop it off I made the deal and I questioned them about transferring my license and they said they could not do that because leasing was different than buying a car In a few months I got a bill I called Sally P*** and she said they would take care of it A few more months I got another bill and I went down and talked to Johnny F
* and he took me to talk to Mark V*** Mark assured me they would take care of the problems, said it was their mistake I kept calling and went down several times Mark and Sally both quit working there Finally the owner called and said there was nothing he could do that I had signed the contract
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
I went to *** in Morgantown WV to find out what I had to do to buy my *** I talked to Johnny F
We are in receipt of your correspondence regarding Ms***'s vehicle
Part of our delivery process includes an inspection for paint imperfections, and there were several small scratches noticed on the hood of
this vehicle at time of delivery
These surface marks were easily removed, but as the vehicle was being handed back to Ms***, she noticed a mark on the lower edge of the bumperAn attempt was made to buff this out, but Ms*** was unsatisfied with the result and a second appointment was made, where the bumper was, at her request, completely refinishedWe provided a vehicle for Ms*** to drive, at no cost to her, while this work was done
The vehicle was inspected by my delivery manager, *** ***, and my paintshop manager, *** ***, who will confirm that the vehicle was, at this time, in as good a condition as a new vehicle should be
Subsequently, Ms*** made a series of calls to our paintshop, to Mr***, and to our Mitsubishi sales manager, Daron Wooding, complaining of further imperfections to the vehicleNaturally, we agreed to look at the *** again, and there were some new minor scratches on the vehicleWe offered to correct these for her; however she, Ms***, was in the process of traveling to ***, and she told us it would be inconvenient for her to leave the car with usIt was finally agreed that she would take her *** to a high quality detailing shop of her choice in *** which would evaluate the vehicle and advise actionWhen Ms*** told us that she had no idea how to find such a place, we provided a couple of suggestions, including one that specializes in highline brands, which Ms*** chose to visitIn the interests of trying to keep a customer happy, we settled this bill on Ms***'s behalf
We were surprised when Ms*** returned to the dealership this month, yet again with new complaints concerning the paintwork on her ***This time, however, she had a valid complaint; the vehicle had been very poorly buffed and, although unapparent in subdued light, now reveals something of a striped effect under sunlight
We naturally suggested she return the *** immediately to the people who did this to her car, but she felt this to be inappropriate, and demanded a new vehicle from us
Ms*** had already been in contact with Toyota, who feel that we went over and above to help her through what were initially very small imperfections, and which we had already paid to remediate to her satisfaction
From this point on, I feel that any further remedial work or concerns need to be addressed with the company through whom she had this work performed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statements contained in your *** ***s reply to my Revdex.com report are inaccurate and a little confusing In the work order provided by Toyota service department it says "Please check rotors to see if they are the reason why" How else would I request a diagnosis for a problem I'm having for my vehicle? Why would I ask them to look at a specific problem only to deny a diagnosis and isn't my asking for them to look at the problem a request for a diagnosis? The service manager told me specifically "The front most U-joint and front driver side wheel bearing were bad" and even gave me an estimate of $ They never asked me to re-diagnosis the vehicle, only if I wanted the repairs done.How much more of a diagnosis would it take for their service department to diagnose these very specific problems? Also, no mention of a rotor issue was ever relayed to me verballyI'm attaching an invoice from a local mechanic showing the work that needed done This was a very dangerous mistake and I'm very disappointed that not only did the service management not reply to my call or e-mail but now statements are being made about this encounter.I'm still due a repair to my headlamps and according to *** *** *** *eply will I have to travel out of town now to get that repaired by another Toyota dealership None of this seems like good business practice
Regards,
*** ***
Pull into University Toyota and told them the engine was missing First, I was told diagnostic would be $hrAll this intails plugging the computer to the vehicle an reading the error codes I was told by the service person the problem could be the spark plugs Changing the spark plugs did not fix it They then said it was the coil on cylinder # $for a new coil plus laborThey were not able to get the part in for a day, but I could drive it home Cost so far $and the vehicle not fix I called another dealer and got the part for $tax included Total cost $for part and labor Do not take your vehicle to this dealershipBeware!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
My records indicate that this service was not completed in oct of 2012, but aug of 2012. I am concerned about how accurate their records are. I returned the call from the repair center, but after they closed the case, they were not very helpful
I am writing in order to respond to the complaint filed by *** *** *** I have spoken to *** *** who was our advisor taking care of M** *** Tundra, and have researched the rental issue as far as I am able
"">We do not understand why *** *** was under the impression that we do not rent cars; indeed, we have a rental department of some thirty-five units and the rental desk is located at the service counterHowever, the rental that *** *** arranged through Enterprise should be eligible for some reimbursementWe have tried several times to reach our customer in order to help him claim reimbursement, but he has so far not returned our calls
It should be noted, however, that the rental bill itself ($904.76) includes a deposit of $150, presumably returned to *** *** Further, it appears that Mr*** purchased various insurances, adding $to the actual bill of $ If you could ask *** *** to contact us, we will naturally work with him to claim this amount from Toyota (they will not allow us to initiate this process)It should however be noted that their standard rate for rental reimbursement is $per day, rather than the $per day expended on this particular rental
We will naturally be happy to recheck the Tundra's alignment at no cost to *** ***
Please do not hesitate to call or write should you need further information
Thank you for your correspondence regarding this issueThe procedure for any radio problem involves an exchange unit
which, in this particular case, was not availableWe sought and obtained permission from Toyota to replace the existing radio with a brand new one, which was ordered and received after a brief backorderWe carried out the work on February 25th, verified that all was operating correctly and returned the vehicle to *** *** The following day, *** *** advised us that the problem had resurfaced, and it became apparent that the intermittent fault was in the receiverWe replaced this unit on March 1st, following up with *** *** the next day, and finding that the radio and receiver were working as designedTo the best of my knowledge, the problem is fully resolved, but please do not hesitate to contact me should you need further information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I will address each of the LIES in order as Mr. [redacted] sent. #1- My HUSBAND noticed the scratches NOT their so called INSPECTION! #2- [redacted] is saying it was only A MARK on bumper? NO WAY !!! The Whole bottom of bumper on drivers side was ate up from top to bottom!! Let me ask this, if it were only A MARK, then why did [redacted] tell myself and [redacted] the only way to fix the bumper is to take bumper off and repaint? [redacted] NEVER tried to BUFF THE BUMPER! #3- [redacted] and [redacted] confirming vehicle was in NEW CAR CONDITION? That's a LIE!! After [redacted] had REPAINTED bumper, [redacted] actually found NEW SCRATCHES on the BUMPER, [redacted] just REPAINTED!! And if vehicle looked like a NEW VEHICLE after this work,then why did they send me to a BODY SHOP? #4- I NEVER called their PAINT SHOP! I called [redacted] ONE TIME! I called [redacted] a few times. I never CALLED complaining of scratches! When I took vehicle over for them to fix scratches THEY put on it, after every attempt they TRIED to fix,they added more and it was brought to [redacted]S attention RIGHT THEN!!! #5- let me clear up the inconvenience of leaving vehicle with them, I LIVE IN [redacted]! That's my only form of transportation, not to mention my vehicle had already been LEFT with them SEVERAL TIMES!! Only to make it worse! #6-Body shop of MY CHOICE? NO IT WASNT!! [redacted] asked me, if I knew a body shop around my area, I told [redacted] no and he said, give me a couple days to do some research and find a HIGH END BODY SHOP! [redacted] called me back and said, he found one, it was actually 62 miles from the town I live in. Yes they paid the bill, but [redacted] tried to tell me they paid $1200.00 for work done on vehicle not KNOWING that I asked owner of body shop amount of charge, it was $700.00.#7-I did return back to dealership with vehicle and yes the body shop put more buff marks on vehicle, but the problem I have with that is, university motors is now wanting to lay blame on the body shop THEY found, and if university motors would NEVER put scratches on vehicle THEY WOULD NEVER SENT IT TO A BODY SHOP!! It's not like I'm just now wanting another vehicle. I asked them within the second week of purchase to take it back! And that's when [redacted] said, THE BEST I CAN DO IS SEND YOU TO A BODY SHOP! #8- contacting Toyota yes I did, SEVERAL TIMES! I went as far as writing [redacted] , in return [redacted](executive ) from Corp office called me. Mrs [redacted] was very understanding and apologized for the way I was being done. Mrs. [redacted] and several different customer care reps had called university motors SEVERAL TIMES and LEFT messages for the GENERAL MANAGER and CUSTOMER RELATIONS to call her back. THEY NEVER DID! In ending my letter I'd like to say, I also wrote Mr. [redacted] an email and explained all to him that's happen from day one. Mr. [redacted] never answered me back,so my husband and I drove to dealership to talk to Mr. [redacted]. Long story short on that... Mr. [redacted] would NOT talk to us nor come put his EYES ON THE VEHICLE!! It's sad, when people who work at a business and KNOW a customers been done wrong, will LIE TO SAVE THEIR JOB!!! In this case, THATS WHAT IS HAPPENING!!!! [redacted] KNOWS WHO IS IN THE WRONG! It's not me, but he's got to have a job! Me. [redacted] needs to read his profile. Customers DONT come first, and he also needs to remember, he was a little man before he got to this point, he started in the parts department. We can go back and fourth everyday and still get no where. I will say this the only way to tell who's being HONEST, A LIE DETECTOR TEST!!! I would take one and not blink an eye!! I KNOW WHOS LIEING AND WHOS TELLING THE TRUTH!! This dealership needs to have a strike against them. Most people don't email or call the Revdex.com because they know nothing will be done!! Well I'm a firm believer, that you fight for what's right !! They need to ask for forgiveness for their lies!!!!
I bought a 2009 Jeep Wrangler 2weeks ago. I signed papers and sent a certified check via FedEx. I was told my jeep would be delivered 6-10 days. It is currently 13 days and now I am being told 5 more days. I just want my money back at this point and will shop somewhere else.
I am familiar with this issue. In November 2013 Mrs. [redacted] turned in her leased [redacted], taking delivery of a new one. In the early months of 2014 she contacted us, insisting that we take care of charges from [redacted] for excessive miles driven, as well as other fees...
associated with the previously leased vehicle. I reviewed this transaction several times with Mrs. [redacted] and Mark V[redacted], the sales manager involved. There was no undertaking for us to absorb this fee, made by [redacted] in connection with the old lease, and the paperwork clearly reflects this. Following a complaint made by Mrs. [redacted] in February, [redacted] has already reviewed and closed the case.
The 2006 [redacted] was brought in on October 26,2012 to have a clutch bearing replaced due to a whine. The vehicle had 102,713 miles on it. The warranty for the repair was 12 months or 12,000 miles, whichever...
comes first. I am not aware of the miles on the truck at this time but the warranty has expired due to time. I have asked the customer to send a copy of the repair that was completed so that it can be sent to [redacted] to see if any assistance is available.
Thank you for your correspondence regarding the above-referenced complaint. I note your comment regarding lack of response, but would confirm that this the first notice from you we have received about this issue. As you know, we normally try to respond to any...
complaint within a few days of receipt. [redacted] Tacoma is one of many awaiting frame replacement. While we have had the frame itself in our inventory for some time there are a number of other components associated with the repair without which we cannot start the work required. There has been a shortage of many of the ancillary parts, and the last of the items required for this particular repair arrived with us on October 15th From then it was a case of scheduling the fifty hours or so needed to perform what is essentially the complete dismantling and rebuilding of the pickup, and doing this in a sequence that is fair to others who have been waiting.. As course of normal business I have been in contact with [redacted] and I believe that he now feels that he is up-to-date with the status of his vehicle, and is understanding of where we are in the procedure. Please confirm whether this is - or is not - the case. I had given [redacted] a start date of the week of November 9th - essentially today, but it will still take several days to complete. He did try to trade his vehicle, and were able to agree on both a selling and trade price, but were not able to come to terms regarding a motorcycle that [redacted] insisted be part of the transaction. Essentially, the [redacted] dealer we relied on to buy the machine was unable to give the value that [redacted] ascribed to it. Please call if you need further information.
I have reviewed this transaction, and have difficulty understanding [redacted] position. Enclosed is the work order relating to the vehicle, and you will see...
that we road-tested the Tacoma, after which we advised that a number of, or combination of a number of, items could be involved, including rotors, u-joints, or drive shaft. We told [redacted] that further diagnosis would be necessary in order to accurately pinpoint the problem(s) before we could give a firm estimate of repair. He declined to have the vehicle diagnosed; we accordingly closed the repair order, charging him nothing. Since we did not diagnose the vehicle, no estimate was given. While we are pleased that [redacted] repairs were limited to brake issues alone, we certainly take exception to his arbitrary condemnation of our Toyota-trained technicians, and his very serious accusation of fraud. Under the circumstances, we feel it would be better were he not to have further work carried out by this dealership.
I am familiar with the situation referred to in this complaint, since I spoke to [redacted] on the day that he picked up his 4Runner. The facts are very straightforward. [redacted]...
vehicle was in the service department for work that did not involve the exhaust system. However, the workshop foreman observed that the exhaust was at an unusual angle, and, on inspection it was seen that the exhaust pipe had rusted completely through and had become separated from its associated silencer. The issue here is ten years of corrosion, and not any action or inaction on behalf of anyone in the workshop. While unfortunate that it might have happened while in our care (there is no certainty of this), it was, nevertheless, neither our responsibility nor our liability. It could have happened at any time, under any circumstance. Regardless, as a measure of goodwill, I offered to install a new exhaust at no charge provided [redacted] paid for the parts, which we discounted to him and would have cost him around $600. He declined my offer, and added that he would see us in small claims court. [redacted] did open a case with [redacted], who reviewed the facts and closed the complaint, apparently not to [redacted] satisfaction. Had we in any way been responsible, either by negligence or overt action, we would naturally have repaired the vehicle at our cost. Please do not hesitate to call or write should I be able to help further.